Problem finding Workflow agent when assigning an Organization as responsibl

Question

Hello Colleagues,
I have a doubt about responsible Agent finding for a WF Task.
I have created the following structure:
MP_ORG (organization)
_ MP_ORG_SALES (organization)
_  Manager  (Position)
_ User1 (user)
_ Clerk (Position)
                                |_ User2 (user)
If I define MP_ORG_SALES as responsible agent, the WF works fine (User1 and User2 get the Work item). Nevertheless, if I define MP_ORG as the responsible agent, the Workflow doesn't find a responsible agent.
Any ideas???
Thanks and regards
Marcelo

Answer 1

Hi all,
@Raj, nice blog but i'm afraid it didnt get me any further.
@Surjith, after the workflow runs in error i can restart it from SWPR even without maintaining the data. This is (i think) because i restart the WF with the admin account, and that has sufficient authorization to look to the other division. As I mentioned it is not an option to give all the people sufficient authorization as per company policy.
@Rick,  agent determination is rule based. We created rules as follows:
Category: Agent determination: Function to be Exected
Function Module:  RH_GET_STRUCTURE
Evaluation path:  these are customized evaluation paths
The workflow runs in error after completing the previous step. From the workflow log you can see that rule has no result. (if you test the rule in pfac_dis with the same input it works fine though, but then you have more rights of course)
Thx so far.
Robert