Problem generating RoboHelp AIR file

Question

Hi:
I installed the RoboHelp Packager for Air to work with my
Adobe RoboHelp 7 on Windows XP Professional.
I get a "WebHelp folder could not be copied" message after I
click the "Generate" button in the AIR wizard. It does show me the
progress bar with the title "Generating AIR Package", but after a
few minutes, I get the "WebHelp folder could not be copied"
message. And then another message "The Adobe AIR package could not
be generated".
My WebHelp folder is 80MB and contains 3700 files and 43
subfolders.
However, if I keep all the AIR wizard settings same but
change ONLY the WebHelp folder location to the generated output of
the CustomerCare sample RoboHelp project (2 MB; 224 files and 8
folders), then the AIR file is successfully generated.
So this leads me to believe there is a limit on the size of
the WebHelp folder to generate the AIR file successfully. Does
someone know what is this upper limit?
Also, I ruled out the possibility of the WebHelp file
path/location being the problem because my 80 MB WebHelp folder
that did not work was in D:/ABCD/WebHelp while the RoboHelp
CustomerCare 2MB WebHelp folder that worked was in C:\Documents and
Settings\All Users\Documents\Documents\Adobe\Adobe RoboHelp
7\RoboHTML\Samples\CustomerCare\!SSL!\WebHelp_US.
I also tried moving my 80MB WebHelp folder to D:/WebHelp. No
luck. Same Error.
Any ideas?
-K

Answer 1

Hi,
The issue which Geoff was facing has been resolved. I thought of passing the same information to the user forum, so that other users can benefit from this as well.
The main problem which Geoff was facing was links were not working as expected for some of the popups in case of RHA file.
The problem was in the file-names for the popup topics, The name of some of the popup topic file was having a unicode charcter in the file-name. Since RHA is basically a zip file, the unicode name was not getting saved  properly in the zipped RHA file. Changing the name of popup topic file (topic properties dialog), solved the problem of link break.
As a thumb of rule, Users should try to keep the file names as simple ASCII characters, to avoid any unforseen issues. One more thing which is a problem is unicode file names having other issues when published on web-servers, as different browsers behave in different ways for unicode characters in web URL.
One more question which also came up was how to ensure a proper order of labels shown in help application, in case of multiple help files.
Well RoboHelp AIR Help application uses the id attribute provided in the helpcfg file to acertain the order of all the help files. So changing the id attribute also changes the order of Label in the AIR application.
I hope it will help other users going forward.
Thanks
Praful