Problem uninstalling Office 2010
My company is currently using Office 2010 ProPlus via O365 subscription. We are preparing to update to Office 2013 and I am trying to create a script that will uninstall Office & Lync 2010 and install Office 2013.
I'm having trouble finding a way to uninstall Office 2010 from a script.
I've tried to follow the instructions I found here, but when I run the command:
setup.exe /uninstall ProPlus /config uninstallconfig.xml
I get an error:
The product installation has been corrupted. Run setup again from the CD, DVD, or other original installation source.
The install source I'm using is a shared folder on our network, which is the same location Office 2010 was installed from.
I've tried using both /uninstall ProPlus and /uninstall ProPlusSub as I'm not sure which one is correct. I get the same error both ways.
Any suggestions?
Just like the error says that your installation has been corrupted. I would suggest you to use Microsoft Fix It tool to remove Office 2010:
http://support.microsoft.com/kb/971179
Or you might repair Office 2010 first, then try to use /uninstall command again.
For the command, please check whether you have typed the correct ProductID. For more details about
/uninstall, please refer to:
http://technet.microsoft.com/en-us/library/cc178956(v=office.14).aspx#BKMK_uninstall
Thanks,
Ethan Hua CHN
TechNet Community Support
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We are getting ready in a few months to uninstall our locally installed Office 2010 and head to the cloud with Office 365 2013. I have created applications to uninstall Office 2010 and Lync 2010 and then added them to the supersedence tab for Office 365
office 2013 click to run with appv5.
When deploying the office 365 2013 application it does not uninstall office 2010 or lync 2010 with the supersedence. I am able to manually uninstall Office 2010 and Lync 2010 with the command lines I am using in the applications.
The application uninstall for Office 2010 is:
The application uninstall is an exe so I created an application, created a deployment type with the location of our Office 2010 admin point, installation program and uninstall program are set with the same line as I have tried to deploy it separately and
also as a supersedence in the Office 365 application setup.exe /uninstall ProPlus /config "\\sccmserver\share\Office2010\ProPlus.ww\silentuninstallconfig.xml. The silentuninstallconfig.xml was created from the original config.xml file and edited
to these settings:<Configuration Product="ProPlus">
<Display Level="none" CompletionNotice="NO" SuppressModal="yes" AcceptEula="yes" />
<Setting Id="Reboot" Value="Never" />
<Setting Id="SETUP_REBOOT" Value="NEVER" />
<OptionState Id="ProductFiles" State="Local" Children="force" />
</Configuration>
The detection method is the folder path to see that office 14 exists. When I deploy this the machines finish with success showing this exists, but does not uninstall Office 2010.
running the command line manually mapped to this location on a machine uninstalls office 2010 without issue.
Lync 2010 uninstall:
Lync is an exe so I am using the LyncSetup.exe /silent /uninstall. The application is in the supersedence tab for Office 365 2013. This never installs. If I create a softare distribution and deploy it on its own it uninstalls without issue.
We are going to use Lync 2013 with our office 365 2013 installation so we need to uninstall this. The detection method for lync is file system folder and the Microsoft lync folder for detection.
MS Office 15 (Office 365) was created with the click to run tool. I can install this with the application I created using the appv5 package created with the click to run tool. The issue is we need Office 2010 and Lync 2010 uninstalled first.
Having both versions of Office installed in test has caused issues where Office 15 365 will not list in add and remove programs and cannot be uninstalled even with the fix it article to remove office 2013.
I have looked at many articles and so far it is not working for us. Any help appreciated to get us to the cloud.
Thanks,
BritThe applications I have for uninstall of office 2010 and Lync 2010 for some reason do not uninstall. Manually testing the command lines they do. The detection method seems to be hanging things up. On the lync uninstall detection method I have
the setting type of file system, type folder, path c:\program files\ folder name Microsoft Lync.
I highly recommend using something other than a file/folder "exists" detection method. Installers are constantly leaving things behind due to environmental inconsistencies. It may leave files/folders behind with a schedule to delete files on next reboot.
These things are unpredictable and very hard to use. I just use the "HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall" Registry location. There you can actually key off the "Product Version" DWORD as well which gives you an even more accurate method
to determine if the application you are trying to deploy (or expect to exist) is truly there. This, of course, being if you are not using an MSI. If you have MSI technology ALWAYS use the product code unless the person writing the MSI chooses to use the same
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As far as getting the supersedence and everything working. You need to start from the basics. Create Applications for all of the apps you want to remove. Make sure they install and uninstall properly (seems like overkill but it isn't that hard). Once you
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How to uninstall Office 2010 32 bit and install Office 2013 64 bit
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I am rather new to SCCM. I have setup a SCCM 2012 SP1 system. I am now trying to setup an Application where it will install Office 2013 64 bit. Everything seemed to go smoothly until I tried testing it. I received an error that I
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KenWhile referring to older versions of office I think this link may apply: http://social.technet.microsoft.com/Forums/en-US/f255e17d-4e1f-4231-8a88-d63f41c83c52/how-to-automatcally-uninstall-office-2007-32-bit-for-installation-of-office-2010-64-bit?forum=officesetupdeployprevious
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is equal to the ID attribute of the
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“silent”
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To run a silent uninstall
Using a text editor, edit the following element attributes in the
\\server\share\Office15\ProPlus.WW\SilentUninstallConfig.xml file:
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<Display Level="none"
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Note:
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Uninstall Office 2010/2013 to deploy Office 365 ProPlus
following clarification is needed:-
some of the pc is installed with Office 64 Bit edition, we are trying to remove the existing office (desktop) before deploying office 365 ProPlus. SCCM 2012 R2 is going to be used to uninstall office. my question is that can I remove/uninstall 64 bit Office
using 32 Bit setup.exe or it has to be 64 bit for 64 bit office and 32 bit setup.exe for 32 bit office.
also if I am looking for assistance to create query that can result in 64 bit and 32 bit office using SCCM. please paste the query in the response if possible.
Thanks
Farrukh
Farrukh AnwarI would recommend that deploy a script that first removes the old version of Office and then Deploy the new version.
My favorite script tool to use with SCCM is the PowerShell App Deployment Toolkit, and that would be great in this example too.
Ronni Pedersen | Microsoft MVP - ConfigMgr | Blogs:
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@ronnipedersen -
Any Problem Running Office 2010 SP2 with Project Server 2010 SP1?
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The answer is YES, you'll probably have some issues.
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How can I inform Labview to link report generation toolkit to the old MSoffice 2003?
regards
MaxThe Report Generation Toolkit is ActiveX based. When you install the newest version of Office it registers the ActiveX server for that software, which the toolkit adapts to and uses.
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Uninstall Microsoft Office 2010 using intune
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Thanks
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Can not open Excel 2003 embedded worksheet in Office 2010
I have seen many similar issues to this but I think I have some unique factors that are making my issue a bit tougher to resolve. I have a user who has a word doc which he opens in Word 2010. This doc has several embedded excel sheets. When he tries to click
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Some things to note that I think makes this case more unique than others I have googled.
This seems to be the case only with embedded excel 2003 spreedsheets. He can open newer excel 2010 spreedsheets that more more recently added to the file.
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be remnants of Office 15 in the registry.)
I have tried the standard fixes of Disabling the Com add-ins, running office repair, and trying to Convert the embedded spreedsheet to an Excel Binary. The convert failed and gave me a generic error about possibly not being allowed to save to the location
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from 2013 to 2010.
Anyone of thoughts, ideas, suggestions? Thanks.Hi,
I noticed that use newer excel 2010
spreadsheets that more more recently added to the file. Did you try to embed the Excel 2010 file to Word 2010 test? If it works fine, I suppose that it was a compatibility issue.
Because Excel 2010 had change the file format with Excel 2003.
I recommend you try to install Office 2010 sp2 and compatibility pack.
http://blogs.technet.com/b/office_resource_kit/archive/2013/07/31/download-the-new-microsoft-visio-compatibility-pack.aspx
https://support.microsoft.com/kb/923505/en-us
And there is a similar issue, we also could install the hotfix to test.
http://social.technet.microsoft.com/Forums/office/en-US/b0dc1e24-847d-44e9-95c5-f789a0d50047/cannot-edit-embedded-excels-after-closing-document?forum=officesetupdeployprevious
Regards,
George Zhao
TechNet Community Support -
Hello all,
Frustrating problem: ALL Office 2010 apps require a 45 second delay to produce an "open" or "save as" dialog box when the computer is connected to a LAN (wireless or wired, domain or workgroup). When the computer is NOT connected to a LAN (wireless or wired,
domain or workgroup), then Office 2010 "open" or "save as" dialog boxes open normally (and quickly).
I suspect a network search/survey function internal to MS Office is at fault.
This is NOT the infamous mapped network drive problem associated with Office 2007/2010. There are no mapped drives (nor have there ever been) on the PC, although there might exist a related solution. Additionally, there is no 45 second delay when opening
a file by double-clicking on the file itself which will launch the application.
Other information:
1. PC runs Windows 7 Pro 32 bit - PC is a relatively new Lenovo T400 laptop, all updates from Lenovo and MS installed, running clean and nicely otherwise, no spyware, no viruses, no previous software or hardware issues requiring assistance. Event log is
clean.
2. Absolutely fresh installation of Office 2010 Pro Plus (MS Action Pack)
3. Running Office apps in safe mode does not alter problem behavior (ie, "windword.exe /a" or use CTRL key and double-click to launch app)
4. Running Windows 7 in safe mode with networking and then subsequently testing Office apps is not possible: "license not able to validate" issue. This is a known problem and is not related to the slow dialog box response behavior.
5. A desktop PC with the same MS Office 2010 installation, same volume license key, on the same network does NOT produce this problem.
6. Full uninstall, reboot, and re-install of Office 2010 does not alleviate problem
7. Disabling ALL startup items and services (including, of course, ALL Lenovo management software) does not alleviate problem
8. SMB v2 bug is not the problem: ie, disabling mrxsmb20 service does not alleviate symptoms.
9. I have isolated "Client for Microsoft Networks", "QOS Packet Scheduler", "Link-Layer Topology Discovery Mapper I/O Driver" (and Responder), and "Printer and File Sharing for MS Networks" in the network adapter properties are NOT causing the issue.
10. Using Sysinternals Registry Monitor, I was able to determine that Office apps evaluate certain properties of your Internet Explorer settings before attempting to launch the "open" or "save as" dialog box. Altering the way intranets are detected, for
example, does not alleviate the symptoms.
11. Turning off Antivirus software (Avira Personal) does not alleviate the issue.
This issue is causing a huge loss of work efficiency. Any help would be greatly appreciated.
Thank you for your time.
Sincerely,
RickHello Rick,
Through all the research I have done so far and talking with a few other coworkers what the common issues that cause this are is:
1. Antivirus: disabling the antivirus is not good enough it needs to be totaly uninstalled and retested.
2. startup programs: these need to be disabled through either Safe mode with networking or the start menu or MSconfig.
3. Office addins: Disable all of them see if that helps. Then turn them back on one by one to see which addin is causing the issue.
To disable addins: 1. open up regedit and navigate to this key. HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Addins and HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins
Then change the LoadBehavior to 0 this will disable the addin. 3 lets it run. Since this affected only one user HKEY_LOCAL_USER might be your best bet but don't rule out the other location.
To verify there are no addins running go to the File tab>options>Add-Ins make sure nothing is listed under Active Application Add-ins.
I hope this helps
Thanks,
Paul Slaathaug Sr. Support Engineer - Microsoft Word -
Going from Office 2010 to 2013 and Back to 2010 I lost My Outlook Search
Hello--
We are doing some beta testing and I had to install Office 2013 from 2010. I finished the testing and went back to 2010.
Now, when I do a Windows search, my Outlook email is not included in the search results. This is a major loss to my productivity. I believe I read that Outlook email is not included in the Windows search with 2013, so that's probably why I lost it.
Can you tell me how I can include Outlook email in my Windows searches again? I searched for solutions online and all I got were questions.
Thanks!
Stephen
Stephen DavisHi,
Sorry for not having resolved this issue so far. We can try to uninstall Office 2010 first, then delete the following registry keys from the location:
Win + R, type "regedit"(without quotes) then press Enter.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps
carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\14.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\15.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook
Once the keys are deleted restart the computer, then re-install Office 2010 to check the result.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here
That fixed it. After I did the steps you indicated, I went back to the Indexing options and made sure the Office14 folder was included.
Thansk
Stephen Davis
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