Problem when create a support massage from another system

dear Support,
we are work in our system with support massage to the service desk in the solution manager,
we are create the massage from the source system and it open a massage in the service desk in the solution manager
when we create a support massage it's send mail with the name of who open the massage, (For example : naors, benisa)
my problem is that in 1 source system when i open the massage the mail send in a name of user basis (i think it's meen that the massage send the mail from user in the solution manager and no the user that open the massage)
-i create a BP partner in solution manager and generate him in Tz BP_GEN
but it's still send the mail from user "basis"
besr regards
Naor Shalom

Hi
Is the IBase filled in that particular ticket correct,please check?
have you generated the ibase in IB_52 for this system too?
Regards
Prakhar

Similar Messages

Create Support Message from external system

HI experts,
I would like to change the Create Support Message screen(Menu->Help->Create Support Message) and add three fields namely: Category, Subject and Solution Number because currently these fields are not populated in the Service desk if I create message in this way unlike in using NOTIF_CREATE tcode where there are selection fields for these.
Also, I'm creating the support message from an external SAP system and the messsage is sent to the Solution Manager system. The NOTIF_CREATE tcode does not exist in the external system as well as the whole package DSWP.
Please let me know you rthoughts on this.
Thanks
Eric

Hi guys,
Thanks for your answers... But is it possible to call transaction NOTIF_CREATE from an external system?
I have done something already so that those 3 fields will be automatically populated for a message sent from an external system.
I changed the screen and called FM BAPI_NOTIFICATION_CREATE(a remote enabled FM which is the one being used by transaction NOTIF_CREATE to create a message) inside FM BCOS_SEND_MSG.
I populated the category, subject and solution in the FM export parameters as well as the solution number in the sap data table. I put a destination also..
This FM calls another FM DNO_OW_CREATE_NOTIFICATION which is the one being used from the external system but do not cater the functionality to send the 3 fields that we need.
As you will notice, there are lots of standard objects that I've changed. =)
My problem now is that the system data sent is the same with the system data if you create the message using NOTIF_CREATE. Some system that were sent when a message is sent from an external system is missing but at least the sap system and client ID is sent. There is no external reference number also. But hopefullly, the users will accept it. Can't find any other solution to this.
Thanks,
Eric

Generally when creating a Word file from either a Mac or Win7 pc and opening it on two different machines (either one first) it always prompts that the file is open and will be opened as read only. However opening a CSS file does not prompt that it is alr

Generally when creating a Word file from either a Mac or Win7 pc and opening it on two different machines (either one first) it always prompts that the file is open and will be opened as read only.
However opening a CSS file does not prompt that it is already open on or from any machine which is causing code edits to be lost.
What we found from out testing:
- The file can be saved from one user to the server and WILL NOT PROMPT on other machines until the saving machine has the Dreamweaver program closed completely
- The file can be closed and Dreamweaver minimised to the launch bar but it still will not register on other machines that it has been changed.
- Also, until the Dreamweaver program is closed on the machines, it will continue to open it's saved version of the file.
Example Scenario:
- User 1 opens test.css (which is 2000 lines) and adds some code to the end of the file to bring it up to 2500 lines
- Meanwhile User 2 opens test.css as well (opens as 2000 lines as User 1’s edits have not yet been saved) and adds in code to bring it to 2300 lines
- User 1 saves his file and closes it - but Dreamweaver is still open.
- User 2 also saves his file and leaves Dreamweaver open.
- The server will report the size and last edit of the file the same as User 2 as he was the last person to save it (and if you open from the Win7 Machine it will show as User 2’s 2300 line version)
- If User 1 then open's the file again (from either the 'recent' in Dreamweaver OR clicking on the file directly in Finder...which version opens.... The version that User 1 saved! Not the true version on the server, but the version that User 1 edited and saved with 2500 lines in it.
- Same for User 2, he will open 'his' version with 2300 lines in.
Other information:
- Files are opened directly from the server
- Sometimes the users will save incrementally and re-open
- Most of the time users will save incrementally and keep the files open
- The users will never not save incrementally and just save when closing the file once finished
- The users are usually working on the files all day
- It is always the bottom lines of code that are lost. It could be a case of the two versions being mixed up and cutting off the newly added lines based on the line count (possibly).
It is as if Dreamweaver is holding a cache of the version locally and then only properly looking back to the server when it has been completely closed. It is very difficult to see how the server is causing such an impact on these files, there are very few logs which are giving any indication to the root cause of the problems.
Anyone know if this is a known issue?
Is there a way that there can be a featured implemented on the server that doesn't allow another user to open a file if it is already open on another machine?
Thanks

Your server file handling has nothing, and really nothing to do with Adobe software. If files don't get locked for (over-)writing and/or lose connection to the program opening them, then your server is misconfigured. It's as plain and simple and that. Anything from "known file types"/ file associations not being set correctly, MIME types being botched, crooked user privileges and file permissions, missing Mac server extensions, delayed file writing on the server, generic network timeout issues and what have you. Either way, you have written a longwinded post with no real value since you haven't bothered to provide any proper technical info, most notably about the alleged server. Either way, the only way you can "fix" it is by straightening out your server and network configuration, not some magic switch in Adobe's software.
Mylenium

Problem when creating Database (Database, OS and hardware Configuraiton included)

Problem when creating Database:
Below are the problems, which I faced during creation of database. I have mentioned both the problem separately. Plus the log file maintained by Oracle during installation. It might help in diagnosing the error. Plus a little conclusion with I turned up to.
There are two problems, when creating database with Oracle Database Assistant. One when creating pre tuned database from CD. And second when creating customized database giving options your self.
Problem # 1:
When creating pre tuned database from CD. The process of creating Database is 90 % complete and is at step # 3 Initializing Database. It gives error ORA-03113: end-of-file on communication channel.
I searched following oracle help for this problem.
ORA-03113: end-of-file on communication channel
Cause: An unexpected end-of-file was processed on the communication channel. The problem could not be handled by the Net8, two-task software. This message could occur if the shadow two-task process associated with a Net8 connect has terminated abnormally, or if there is a physical failure of the interprocess communication vehicle, that is, the network or server machine went down.
Action: If this message occurs during a connection attempt, check the setup files for the appropriate Net8 driver and confirm Net8 software is correctly installed on the server. If the message occurs after a connection is well established, and the error is not due to a physical failure, check if a trace file was generated on the server at failure time. Existence of a trace file may suggest an Oracle internal error that requires the assistance of customer support.
Conclusion:
What I conceive from this problem and the help available is that, I have to install NET8 again. But I am not sure about the solution, please tell me whether I am rite or not.
Problem # 2:
When creating database with custom option. The process of creating Database is 2 % complete and is at step # 2 Creating Database Files. It gives error ORA-12571: TNS:packet writer failure.
I searched following oracle help for this problem.
ORA-12571: TNS:packet writer failure
Cause: An error occurred during a data send.
Action: Not normally visible to the user. For further details, turn on tracing and re-execute the operation. If error persists, contact Worldwide Customer Support.
Conclusion:
What I conceive from this problem and the help available is that, I have to install NET8 again. But I am not sure about the solution, please tell me whether I am rite or not.
Log File Showing Error :
Result code for launching of configuration tool is 0
Launched configuration tool Oracle Database Configuration Assistant
Command which is being spawned is C:\Program Files\Oracle\jre\1.1.7\bin/jrew.exe -Duser.dir=d:\oracle\ora81\assistants\dbca\jlib -classpath ";C:\Program Files\Oracle\jre\1.1.7\lib\rt.jar;C:\Program Files\Oracle\jre\1.1.7\lib\i18n.jar;d:\oracle\ora81\jlib\ewt-3_3_6.jar;d:\oracle\ora81\jlib\share-1_0_8.jar;d:\oracle\ora81\jlib\swingall-1_1_1.jar;d:\oracle\ora81\assistants\dbca\jlib\dbassist.jar;d:\oracle\ora81\assistants\jlib\jnls.jar;d:\oracle\ora81\assistants\jlib\acc.jar;d:\oracle\ora81\jlib\help-3_1_8.jar;d:\oracle\ora81\jlib\ice-4_06_6.jar;d:\oracle\ora81\jlib\netcfg.jar;" DBCreateWizard -progress_only -responseFile NO_VALUE -createtype seed -numusers NO_VALUE -apptype NO_VALUE -cartridges NO_VALUE -options NO_VALUE -demos NO_VALUE -seedloc d:\oracle\ora81\starterdb -sid ora8i -orabase d:\oracle -clususer NO_VALUE -cluspswd Protected value, not to be logged -nodeinfo NO_VALUE -gdbName ora8i
Invalid Exit Code. The following result code will be used for configuration tool: 1
Configuration tool Oracle Database Configuration Assistant failed
The datafiles will be copied from the CD to d:\oracle\oradata\ora8i. The Oracle Database Configuration Assistant will begin creating the database.
An Oracle database will be created for you. The database name will be ora8i. The system identifier for the database will be ora8i. The password for the INTERNAL account will be ******, the SYS account will be change_on_install and the SYSTEM account will be manager.
Log File of Installation:
The above code is a part of the log file, which is generated by Oracle installer at C:\Program Files\Oracle\Inventory\Log\..
I just pasted the part of code, highlighted is the code showing error with Oracle Database Configuration Assistant.
Software & Hardware Configuration are as follow:
Software:
Database
Oracle 8.1.7.0.0 (Oracle8i)
Operating System
Microsoft Windows 2000
5.00.2195
Service Pack 2
Hardware:
x86 Family 6 Model 8 stepping
10
AT/AT COMPITABLE
260,400 KB RAM

Dont't worry about that. Before you
create a table(or view), it is wise to
drop the table(or view) with the same name.
If the name doesn't exist, of course there
is an error message. See the following script:
-------------------begin-----------
drop table students cascade constraints;
create table students (
sid varchar2(5),
fname varchar2(20),
lname varchar2(20) not null,
minit char,
primary key (sid));
--------------end-----------------
Good day!
null

Problem when creating Database:

There are two problems, which I faced during creation of database. When creating database with Oracle Database Assistant. One when creating pre tuned database from CD. And second when creating customized database giving options your self.
Problem # 1:
When creating pre tuned database from CD. The process of creating Database is 90 % complete and is at step # 3 Initializing Database. It gives error ORA-03113: end-of-file on communication channel.
I searched following oracle help for this problem.
ORA-03113: end-of-file on communication channel
Cause: An unexpected end-of-file was processed on the communication channel. The problem could not be handled by the Net8, two-task software. This message could occur if the shadow two-task process associated with a Net8 connect has terminated abnormally, or if there is a physical failure of the interprocess communication vehicle, that is, the network or server machine went down.
Action: If this message occurs during a connection attempt, check the setup files for the appropriate Net8 driver and confirm Net8 software is correctly installed on the server. If the message occurs after a connection is well established, and the error is not due to a physical failure, check if a trace file was generated on the server at failure time. Existence of a trace file may suggest an Oracle internal error that requires the assistance of customer support.
Conclusion:
What I conceive from this problem and the help available is that, I have to install NET8 again. But I am not sure about the solution, please tell me whether I am rite or not.
Problem # 2:
When creating database with custom option. The process of creating Database is 2 % complete and is at step # 2 Creating Database Files. It gives error ORA-12571: TNS:packet writer failure.
I searched following oracle help for this problem.
ORA-12571: TNS:packet writer failure
Cause: An error occurred during a data send.
Action: Not normally visible to the user. For further details, turn on tracing and re-execute the operation. If error persists, contact Worldwide Customer Support.
Conclusion:
What I conceive from this problem and the help available is that, I have to install NET8 again. But I am not sure about the solution, please tell me whether I am rite or not.

user563502 wrote:
I am working on Solaris 8. What is Alert_SID.log? where can I find it?
ThanksFor the responsible of the upgrade of Oracle database, not even know what Alert log is?
to be honest with you, this is not your work.

Problem when creating Database with Database, OS and hardware Configuraiton

Problem when creating Database:
There are two problems, which I faced during creation of database. When creating database with Oracle Database Assistant. One when creating pre tuned database from CD. And second when creating customized database giving options your self.
Problem # 1:
When creating pre tuned database from CD. The process of creating Database is 90 % complete and is at step # 3 Initializing Database. It gives error ORA-03113: end-of-file on communication channel.
I searched following oracle help for this problem.
ORA-03113: end-of-file on communication channel
Cause: An unexpected end-of-file was processed on the communication channel. The problem could not be handled by the Net8, two-task software. This message could occur if the shadow two-task process associated with a Net8 connect has terminated abnormally, or if there is a physical failure of the interprocess communication vehicle, that is, the network or server machine went down.
Action: If this message occurs during a connection attempt, check the setup files for the appropriate Net8 driver and confirm Net8 software is correctly installed on the server. If the message occurs after a connection is well established, and the error is not due to a physical failure, check if a trace file was generated on the server at failure time. Existence of a trace file may suggest an Oracle internal error that requires the assistance of customer support.
Conclusion:
What I conceive from this problem and the help available is that, I have to install NET8 again. But I am not sure about the solution, please tell me whether I am rite or not.
Problem # 2:
When creating database with custom option. The process of creating Database is 2 % complete and is at step # 2 Creating Database Files. It gives error ORA-12571: TNS:packet writer failure.
I searched following oracle help for this problem.
ORA-12571: TNS:packet writer failure
Cause: An error occurred during a data send.
Action: Not normally visible to the user. For further details, turn on tracing and re-execute the operation. If error persists, contact Worldwide Customer Support.
Conclusion:
What I conceive from this problem and the help available is that, I have to install NET8 again. But I am not sure about the solution, please tell me whether I am rite or not.
Software & Hardware Configuration are as follow:
Software:
Database
Oracle 8.1.7.0.0 (Oracle8i)
Operating System
Microsoft Windows 2000
5.00.2195
Service Pack 2
Hardware:
x86 Family 6 Model 8 stepping
10
AT/AT COMPITABLE
260,400 KB RAM

user563502 wrote:
I am working on Solaris 8. What is Alert_SID.log? where can I find it?
ThanksFor the responsible of the upgrade of Oracle database, not even know what Alert log is?
to be honest with you, this is not your work.

Problem when creating Database (Database, OS and hardware Configuraiton)

Problem when creating Database:
There are two problems, which I faced during creation of database. When creating database with Oracle Database Assistant. One when creating pre tuned database from CD. And second when creating customized database giving options your self.
Problem # 1:
When creating pre tuned database from CD. The process of creating Database is 90 % complete and is at step # 3 Initializing Database. It gives error ORA-03113: end-of-file on communication channel.
I searched following oracle help for this problem.
ORA-03113: end-of-file on communication channel
Cause: An unexpected end-of-file was processed on the communication channel. The problem could not be handled by the Net8, two-task software. This message could occur if the shadow two-task process associated with a Net8 connect has terminated abnormally, or if there is a physical failure of the interprocess communication vehicle, that is, the network or server machine went down.
Action: If this message occurs during a connection attempt, check the setup files for the appropriate Net8 driver and confirm Net8 software is correctly installed on the server. If the message occurs after a connection is well established, and the error is not due to a physical failure, check if a trace file was generated on the server at failure time. Existence of a trace file may suggest an Oracle internal error that requires the assistance of customer support.
Conclusion:
What I conceive from this problem and the help available is that, I have to install NET8 again. But I am not sure about the solution, please tell me whether I am rite or not.
Problem # 2:
When creating database with custom option. The process of creating Database is 2 % complete and is at step # 2 Creating Database Files. It gives error ORA-12571: TNS:packet writer failure.
I searched following oracle help for this problem.
ORA-12571: TNS:packet writer failure
Cause: An error occurred during a data send.
Action: Not normally visible to the user. For further details, turn on tracing and re-execute the operation. If error persists, contact Worldwide Customer Support.
Conclusion:
What I conceive from this problem and the help available is that, I have to install NET8 again. But I am not sure about the solution, please tell me whether I am rite or not.
Software & Hardware Configuration are as follow:
Software:
Database
Oracle 8.1.7.0.0 (Oracle8i)
Operating System
Microsoft Windows 2000
5.00.2195
Service Pack 2
Hardware:
x86 Family 6 Model 8 stepping
10
AT/AT COMPITABLE
260,400 KB RAM

user563502 wrote:
I am working on Solaris 8. What is Alert_SID.log? where can I find it?
ThanksFor the responsible of the upgrade of Oracle database, not even know what Alert log is?
to be honest with you, this is not your work.

Website structure causing problems when creating livecopy based on a blueprint

Hi,
Our website structure goes like this:
company/
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Our site is single language and hence the structure. Now we have a problem when creating a livecopy (for mobile site) based on a blueprint.
It seems that for the livecopy (based on a blueprint) to work, the site structure needs to be like this:
company/
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It's too late for us to include another layer. What's the best way to create a livecopy based on a blueprint? Or should we just go with livecopy without the blueprint? But then are we missing out on the sync benefit from the blueprint?
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Hi Chaack,
Thanks for this idea. I have tried this before but couldn't get the livecopy to sync.
I tried to do it through the blueprint by right click and select 'rollout'. But nothing happens. The 'blueprint' tab on the page properties on the livecopy site is grayed out. I think the blueprint I created is not associated with the livecopy and that's why the rollout does not work. If the livecopy was created through 'Create site' then the blueprint is available to choose on step1. But not when you 'create live copy'. Is there anyway to link the blueprint to the livecopy if the livecopy was created through 'create live copy'?
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Creating Support Messages from Satellite System without SolMan user account

Hi
We are having some problems with users "creating support message" from our ECC system to SolMan, if the user does not have a user account in Solution Manager.
It is not correct, that users from Satellite systems can create support messages from these systems, without the user having an account in Solution Manager? And that the user is identified by the business partner for the user, that must exist in the Solution Manager system ?
We have set up the RFC for the supportmessages between SolMan and the ECC system as trusted RFC, with the "Current user" as the user, but how should this be set up, if the user does not have an account in the Solution Manager system. If we enter a user with the right authorizations in the RFC, will the messages that come through not just appear as created by that user, instead of the ECC user and corresponding business partner ?
Regards
Lars

Hi,
you can use the use the user for the RFC-Connection in that case. I have customizied a similar scenario. In my scenario the System from which the message was created, is the business partner (SOLD-TO-PARTY). For that you have to create a communication user (i.e SOLMAN<SYSID>). In TA SM59 in the satellite-system you assign this user for the connection. (Don't forget to assign the user to the role "SAP_SV_FDB_NOTIF_BC_ADMIN"). Now, it schould be possible to create messages from the satellite system to the solution manager. Additionally you should create business-partner for each user of the satellite system, by using TA DSWP>EDIT>CREATE BUSINESS PARTNER.
With this TA, it is easy to create BP for each satellite system.
Best regards
Marc

Problem when creating a sales order with reference by BAPI

I am facing one problem when creating Sales Order.
The scenario is like this while creating SO With reference to an Order type, a new SO will be automatically created with a diff order Type.
I am using "BAPI_SALESORDER_CREATEFROMDAT2".
I am calling this BAPI in USEREXIT_REFRESH_DOCUMENT.
Am I using the right exit to call this Bapi ?
Problems are like :
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Thanks........
Your suggestion was a great help to me.I have used a custom FM and called it in starting new task.
Since i am a university fresher working in SAP for nearly 1 year.....can you please explain me the difference between in update task and starting new task.Why the problem was occuring for which you have suggested to call a custom function module.
what is V1 update and V2 update?Is it attached with asynchronous ans synchronous update.It would be a great help to me if you kindly clear my confusions....
thanks in advance.

Frm-92101 happens when I open a form from another form and close it.

Frm-92101 happens when I open a form from another form, check something, show a message to the user and exit the form to the previous form.
Forms version: 10.1.2.0.2. Java: 1.6.0_23. Browser: IE6
When I put before the "EXIT_FORM" two messages, everything is fine and the second form is closed and I repeat to the first form just as I wanted.
In forms 9.0 it didn't happen.
Does it have a connection with the fact I use JRE instead of JInitiator?
Thank you.

>
There are numerous causes of the FRM-92101 error. I recommend you start your investigation by tracing your Forms session so you can see what your form is doing when the error occurs. Check out My Oracle Support document How to Use Forms Trace with Forms [ID 209372.1] for information on how to enable the trace. Also, take a look at My Oracle Support document Known Causes of FRM-92101 Error In Forms [ID 604633.1].
Hope this helps,
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>
I have just found that there is a "Synchronize" command in one of the main attached libraries, and when I comment that command the application works well. But I don't want to comment it because it's a great library and I assume it has a part in the system.
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So I tried to put it inside a condition that checks if the current item is not null, but the compiler doesn't recognize the "current_item". I don't know why. Because it's a library? So how can I check this? I can sent it as a parameter, but I don't want. Do you know something about it? Thank you.

Is it possible to add and view your key words when creating a web site from Lightroom 4?

Is it possible to add and view your key words when creating a web site from Lightroom 4?

Hi,
I had the same problem with
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when I included ViewUsages dynamically in an action handler (outside wdDoInit()).
The code below fixed that problem.
This code creates a new OutboundPlug for the embedding view with the embedded view as target and fires the plug.
// Create OutboundPlug
IWDOutboundPlugInfo outboundPlug = embedderViewInfo.createOutboundPlug();
//Create navigation link
rootViewUsage.createNavigationTarget(outboundPlug.getName(), interfaceViewUsage, "Default");
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wdThis.wdGetAPI().firePlug(outboundPlug, Collections.EMPTY_MAP);

I hope I could help you. Probably you don't need the information anymore, but perhaps anybody else has the same problem.
Regards, Alex

Problem when creating business partner

Dear Expert,
I have a problem when creating business partner from T-code BP
I can't input vendor number in company code header data
The vendor account field is set to required entry.
When create business partner, I make some entry like :
Business partner category : organization
BP Role : Landlord with vendor account
Grouping : external number assignment
Company Code : 1000
The problem is everytime i try to input vendor number, it always failed.
The Vendor account field always display ' <external> '
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What should I do??
___Company Code Header Data___
Company Code : 1000
Customer : <external>
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I need your advise.. thank you very much
Thanks,
tweety

Hi,
I would like to suggest you some SAP notes that contain useful information aobut customer-vender intergration of ERP2005.
956054 BP_CVI Customer-vendor integration as of ERP2005 (ECC600)
This notes describes the changes (new development) of CVI AND the necessary customizing settings.
In short, CVI is now bidirectional.
1. BP -> Customer/Vendor: it depends on the roletype configuration, if a customer/vender is created.
2. Customer/Vendor -> BP: it depends on the account group if a BP is created.
Data is changed then synchronoously.
Further notes that might be of interest.
851445 BP_CVI: Details about reports to be executed for ERP 2005
727205 Conversion of industry Customizing in BUPXPRA12
1077616 Business Partner Upgrade FAQ
If you have further questions please let me know.
Regards, Franz

Create a new table from another table that exists ussing a stored procedure

Hi,
I want to know if is posibble to create a new table from another table that exists ussing a stored procedure. This new table is created from other table that exists in the DB.
(in the next code the table tbl1 exist into the schema of the DB, but temp_tbl1 does not exist, it must be created by the procedure)
create or replace procedute temp is
temp_tbl1 tbl1%TYPE; //the temp_tbl1 will have the same type of tbl1
begin
create table temp_tbl1 as (select * from tbl1);
end temp;
thanks very much

cat wrote:
Hello,
I think my problem is not about this grant, because if I execute this as an "anonymous procedure":
DECLARE
BEGIN
EXECUTE IMMEDIATE 'CREATE TABLE Abonus (id NUMBER, amt NUMBER)';
END;
It runs ok
But if I do:
CREATE OR REPLACE procedure temp as
BEGIN
EXECUTE IMMEDIATE 'CREATE TABLE Abonus (id NUMBER, amt NUMBER)';
END;
I have the error
ORA-01031: Insufficient privileges
ORA-06512: at "temp", line 3Anonymous blocks are treated as "Invoker's Rights" from a privilege perspective whereas stored programs by default are treated as "Definer's Rights". Therefore using anonymous blocks is not a valid test to check this.
The simplest form of checking this issue is by executing
SET ROLE NONE;and then to run your statement/code block in question interactively. Using this approach you get in your session the effective rights of a "Definer's Rights" stored program, i.e. only privileges that you got granted directly to your user.
You can revert to the default setting by issuing
SET ROLE ALL;For more information regarding this topic, read e.g. the documentation:
http://download.oracle.com/docs/cd/B28359_01/appdev.111/b28370/subprograms.htm#LNPLS00809
Regards,
Randolf
Oracle related stuff blog:
http://oracle-randolf.blogspot.com/
SQLTools++ for Oracle (Open source Oracle GUI for Windows):
http://www.sqltools-plusplus.org:7676/
http://sourceforge.net/projects/sqlt-pp/

Roles required to create support message from satellite system

Hi Team,
I am trying to create support message from satellite system. i have assigned S_RFC and S_RFCACL to the Zrole. Apart from that, is there any other roles to be assined in satelite system to create support message?
Regards
Kumar

I think that's it.
Of course they roles in the central system too: SAP_SV_FDB_NOTIF_BC_ADMIN and SAP_SUPPDESK_CREATE (or copies thereof).
Regards,
Sean

Problem when create a support massage from another system

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