Problem with account hierarchy created in the rpd.

Hi Everyone,
A account hierarchy has been created in rpd with 14 levels. The problem is, for some account names when we click on the account name, it does not go to to the next level. For example, The account names "Phillips Van Heusan" - A1 and " Phillips Van Heusan"- A2 are present and they have separate account id's. When queried in the db with the account name which has a space in the front, am getting data but for the account name without space in the front am not getting any data. Both A1 and A2 have different account id's. And the Account name is set as primary key in the rpd in the dimensions hierarchy.
But in the answers, when I filter out with these two account names, the account A2 gets displayed. When i click on this A2 , it does not drill down to next level where as shows no results. Nothing related to A1 is getting displayed.
Same problem is faced for all the account names that are similar but have a space in the front.
My questions:
1. Is there a possibility that both account names can be displayed along with the measure columns coming from the service fact?
2. Or else is it possible to filter out the record A1 so that only A2 gets displayed and the drill down happens properly to next level?
Thanks in advance

Ok, first the solution I gave to you is not negociable :) I MUST put the ID as the key and not the NAME.
Once we have that in place, I need you to please change the name of your member and and make it different, not with a space but with a letter or namer. Let's say, go to the database , and add a 1 at the end of the member name so we make it different. Reload the repo and let me know it works.
J.

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A forum or Google search reveals several customers unhappy with how Verizon treats the account owners... count me as one. I'm sure there are many more customers who were equally unhappy but just accept Verizon's incompetence and complete the unnecessary gymnastics of un-registering accounts and then re-registering with a new username.
PROBLEM:
There are numerous scenarios that can cause a My Verizon account to have the Account Owner be listed with an incorrect telephone number. In my case, I had an account with AT&T and 3 additional numbers associated. As each account expired, I transferred the numbers to Verizon. The first account transferred was my 14yr old son. I registered a My Verizon account for management (my name & my userid) and eventually added the additional numbers, however, the Account Owner's phone number is listed as my son's cell.
Over the past 2 years (since I migrated to Verizon), I've had small problems with account notifications and other information being text to my son's cell. I've called numerous times and customer service says it's corrected, but eventually the problems return. Recently, I upgraded my phone and started using some new services like Backup Assistant and the fact that the Account Owner is associated with an incorrect number has caused even more trouble.
I simply want to keep my existing username for My Verizon and correct the cell phone number associated as the Account Owner. This should be extremely simple.
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"We can't do it". "Our systems don't allow us to make this change".
The Customer Service Department (or Lack of Customer Service Department) tells me that since they can't or are unwilling to do the necessary changes, their only solution is to force their customer to do their work. They will un-register the account and I can register again. There is no concern for the preferences of an existing customer (almost 3 years); there is no concern for the inconvenience caused to an existing customer who spends hundreds of dollars each month and thousands of dollars each year (I currently have 2 separate accounts with Verizon, 4 phones on my problem account and 4 phones on another for a total of 8 phones with data plans... do the math); there is no concern that I will now have to use a completely different username one that is no longer uniform with my other accounts; there is no concern that I will have to change any and all services that reference My Verizon. Quite simply... Verizon Wireless shows their Account Owners that they have no concern for us.
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I have almost 25 years of Information Technology experience and over 3 years working with Call Centers (similar to Verizon's Customer Service), which explains in part why I find this so frustrating... the fix for this is SIMPLE!!! The real problem is that Verizon simply doesn't care enough to fix it because we are existing customers and not new customers.
Without going into specifics (nor could I since I don't have access to their systems), data for the My Verizon portal is contained within modifiable databases. These relational databases will be tied to other systems and other databases, but a modification of this type would just require that the portal be allowed to make the update to the appropriate field(s) within the appropriate database(s). If direct access is not attainable because of their design, it is still not too difficult to write an additional process to accommodate this change. These types of things are done everyday.
More importantly, even if Verizon was unable or unwilling to make these programming changes... I have no doubt that if Customer Service has an escalation process to their I.T. Department that a programmer with access to the application(s) and/or database(s) could easily make the change directly and almost immediately.
CONCLUSION:
Until now, my experience with Verizon has been mostly positive even to the point of recommending the carrier to friends and family. I've found their coverage area to meet my needs and the data speeds to be more than satisfactory. However, Verizon needs to remember that cellular service has essentially become a commodity and that customer retention is often based on other things than simply providing dial tone. With a monthly cell phone expense that rivals a car payment, I would think that Verizon would be more than willing to accommodate such a simple request to maintain a satisfied customer.
If you too are one of the many customers having issue with modifying the Account Owner, just resolve yourself that it appears Verizon is unwilling to make the simple correction to the My Verizon portal to satisfy our request.

I'm not 100% sure that I follow your reasoning, so please correct me if I misstate your opinions. I've numbered them so it will be easier to identify any mistakes I make.
1. Not allowing a user, customer service representative, or any Verizon representative to change the cell phone number associated with the Account Owner to another cell phone number on the same account is a security risk.
I'm not suggesting that I be allowed to change the name, social security number, or any other pertinent details related to establishing the original account. All the information pertaining to who is responsible for the bill remains the same with the single exception that the current associated cell phone number be changed to another number already listed on the account. In what possible manner is this a security risk? Frankly if the ability was enabled and someone either by mistake or incompetence made such a change the impact would simply be what I'm currently experiencing (inconvenience). Since in this hypothetical situation the ability to change this value is enabled, the "inconvenience" would easily be re-mediated by returning the value to its original state.
Furthermore, if there is some "security risk" that I'm over looking then an organization that is concerned about providing quality customer service would create procedures to accommodate customer requests and meet security requirements. Let's use a bank (with an obvious security vulnerability) and debit cards as an example. If I lose my debit card, I cannot go to my computer and print out a temporary debit card (very user friendly, but not secure). Some banks will allow you to go online and cancel the lost debit card while requesting a new one to be mailed to the address you have on file (user friendly and mostly secure). To solve this same problem at other banks might require you to go into the office and sign a form cancelling the lost debit card and confirming the address to mail you a new one (less user friendly, but highly secure). The Verizon equivalent, is me requesting that I add an existing bank account to my online banking and being told "We can't do it". However, because the bank cares so much about keeping me as a customer... they will delete my account, allow me to create another, possibly losing my historical data, have me change my username that I've been using for years, spend time adding all my online bill payments... all for the pleasure of staying their customer and getting to use their services as they should have been designed.
2. Making a software change that would allow users or CSR's to associate a different cell phone number on the account to the current Account Owner would be difficult and require downtime.
You give some time expounding this thought and I'm unaware of your web, application, and/or database experience... but I will try to address your concerns later. However, let's assume that you are correct and these changes will be difficult ("taking weeks to months"). The purpose of my post was whether Verizon was unwilling or unable to accommodate this customer request. You seem to be agreeing that Verizon is unwilling to make these changes, or at the very least, feel that Verizon has decided that the time and expense involved is of more importance than correcting an issue impacting their customers. I personally find the later equally disheartening as this has been an issue for many customers (you yourself mention experiencing the problem) and has been well documented through previous forum and Internet posts. Even by your estimations, if they had taken previous customer complaints seriously... this would have been fixed by now. Once again it seems the obvious answer is that Verizon may not consider customer service as an important factor as I do.
As far as your technology issues, I agree that more than a web page change would be required. I do take issue with comparing the change of a distributed application (operating system) that must be designed to support enumerable hardware components to the work required to makes changes to a web portal with a back-end in-house database. You could write an entire book detailing the differences between these two scenarios as they have very little in common, but I'll try to keep it focused to your points.
Coding
Coding an Operating System that must run on literally a multitude of hardware configurations and support an unending diversity of applications is an incredible endeavor and really never a finished product. Changes to an OS are constantly being made and the developers must consider hardware and software that they are not intimately familiar and occasionally even deal with 3rd parties to facilitate changes.
The change I'm advocating has a web component which would be replicated throughout their web server topology, however, these are items that Verizon's developers deal with routinely (if not daily). There are a very limited number of 3rd party concerns (a few different browsers, IE, Chrome, Mozilla & a disparate platforms such as PC, tablet, phone). A little research in the benefits of web portals (and cloud computing) verses distributed applications will clearly outline the drastic differences. A simple illustrative question (though maybe not a completely fair analogy) is how many people do you know who can code an operating system and how many people get on GoDaddy and create their own web pages. I'm not trying to insinuate that anyone who knows a little HTML can make the web portal changes, however, this isn't a difficult project for an experienced developer.
The bigger issues and ones that I alluded to in my original post are the changes that would be required to Verizon's back-end databases. The changes that would need to be made mostly likely involve multiple databases and assuming they are using a typical relational database design might require changes to key fields, adding new databases/tables, and exhaustive integrity checks. This isn't something that an average user could sit down and accomplish in an hour, however, these are simply the routine day-to-day duties of any professional database developer.
Again I reiterate... this change simply involves allowing someone (either a user, CSR, or other Verizon agent) to readily change an index record or records that correlates Account Owner to cell phone number. In terms of database management this should be simple.
Debugging & Deployment
The debugging/testing of changes made to an Operating System are amazingly complex for all the aforementioned reasons. The deployment of such changes is even more complex in that you've got to develop the mechanism to push these changes out to the entirety of the user community. I'll address deployment (or as you said dispersal) of this change because it's the easiest... quite simply there isn't one. The benefit of having a centralized web portal like My Verizon is that users come to you, not the other way around, and any change made will immediately be accessible by the user community. There is a deployment aspect in that My Verizon doesn't exist on a single web server, but again this is just the typical topology for a portal of this size and not relevant to our discussion. Debugging/Testing is an important aspect of any change and certainly Verizon has this methodology in place, however, I'll reiterate that this change should not be complex and shouldn't require extensive testing. We've also already discussed the fact that any debugging/testing only has to take place on a limited number of platforms.
Downtime
If adding the ability to change the relationship of the Account Owner to an associated cell phone number requires any downtime... the person responsible for Verizon's Development, Beta, and Production environments should be fired. There is simply no way this is even a possible concern. I've dealt with many companies with far less resources than Verizon and I assure you that changes of this nature would never require down time. I'm sure they have staff in place whose sole responsibility is to work on their continuity plan. This is a non issue.
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You can't possibly know how all carriers operate, though you may have some past experience with other companies. I would contend (and maybe I'm too optimistic) that a company with a focus on customer satisfaction when made aware of complaints and/or limitations in their service would seek to rectify the issue. It's quite possible that whatever other company you are referencing has fixed this issue if indeed it was similar... especially since I've hopefully bolstered my opinion that the resolution is not overly complicated.
Would you mind telling me if you deleted your 2 original comments to my post before I had an opportunity to answer? The reason I ask is that last night another user (jimfitzgerald) had posted a comment and I replied. He later posted a 2nd comment and while writing my response... all the posts were removed (his 2 posts, my reply, and your 2 posts). I'm curious if this was just a user withdrawal (though I really wish my response had remained in the thread), if there was some sort of technical issue with these forums last night, or if my response was deleted for cause by Verizon or other admin. Thanks!

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