Problem with exchange 2007 SP3 and mac mail app loading mails

Hi,
since a few days i am having a problem with mac's (using either the included mail app or outlooc 2011 for mac) syncing mails with my exchange server. both, mail and outlook) connect successfully to my excahnge 2007 sp3 rollup 14 server, but when
they start syncing mail they dont load any mails or only load the headers and keep saying loading (of body)
when i open the https://server/EWS/Exchange.asmx on the browser it asks for the user/pwd and lets me open the xml once, the next time it crashes.
in the eventlog i am getting the error that: a process for app-pool MSExchangeServicesAppPool couldnt respond to a ping. the event id is 5010.
all my microsoft outlook accounts, outlook web acces and the mail on mobile devices (iphone and android) work fine.
does anyone have an idea what could be the issue for this strange behavior?
thanks,
chris

Hi,
According to the error message, "a process for app-pool MSExchangeServicesAppPool couldnt respond to a ping. the event id is 5010", I find a related article for your reference:
Event ID 5010 — IIS Application Pool Availability
http://technet.microsoft.com/en-us/library/cc734991(v=WS.10).aspx
Please follow the article to check whether application pool has been started.
Additionally, I notice that you said "all my microsoft outlook accounts, outlook web acces and the mail on mobile devices (iphone and android) work fine.", please run following command to check whether parameter "EwsAllowMacOutlook"
value is True:
Get-CasMailbox | FL
If the parameter "EwsAllowMacOutlook" value is False, please set it to True via following command:
Set-CasMailbox -Identity FQDN -EwsAllowMacOutlook $True
If still not work, please contact MAC Support for help. For your convenience:
http://answers.microsoft.com/en-us/mac/forum/macoutlook?tab=Threads
Thanks
Mavis Huang
TechNet Community Support

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Hi,
According to the error message, "a process for app-pool MSExchangeServicesAppPool couldnt respond to a ping. the event id is 5010", I find a related article for your reference:
Event ID 5010 — IIS Application Pool Availability
http://technet.microsoft.com/en-us/library/cc734991(v=WS.10).aspx
Please follow the article to check whether application pool has been started.
Additionally, I notice that you said "all my microsoft outlook accounts, outlook web acces and the mail on mobile devices (iphone and android) work fine.", please run following command to check whether parameter "EwsAllowMacOutlook"
value is True:
Get-CasMailbox | FL
If the parameter "EwsAllowMacOutlook" value is False, please set it to True via following command:
Set-CasMailbox -Identity FQDN -EwsAllowMacOutlook $True
If still not work, please contact MAC Support for help. For your convenience:
http://answers.microsoft.com/en-us/mac/forum/macoutlook?tab=Threads
Thanks
Mavis Huang
TechNet Community Support

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Just found an email HP Support sent to me back in January 2008, about this issue
"Hello Hunter,
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There currently is not proper driver for 10.5, so it is surprising that the printer is printing correctly on your Mac from any application.
Your issue cannot be resolved until the 10.5 driver is developed and released.
To sign up for an update as soon as it is available ...click on the link below:
HP's subscriber's choice is a free service where you can select to receive timely email notifications ranging from software and driver updates to creative ways to do more with your HP products.
http://h71036.www7.hp.com/hho/html/3618-0-0-225-121.html
If you need further assistance, please reply to this message and we will be happy to assist you further.
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
For information on keeping your HP and Compaq products up and running, please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Dave
HP Total Care"
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