Problem with payment wizard

Hi Experts,
a customer of ours encountered a strange problem while using the payment wizard.
Testrun was successfull, the real run threw an error with the following message:
If you restart SAP and start the run again, it works perfectly fine.
Anyone an idea what it could be?
Thanks and kind regards
Teresa

I dont have the possibility to get it in English, but I can try to translate.
"number of occurrence of node "MsgId" is outside range "1" to "1"
PmtInf - Number of occurrence is outside range "1" to "infinity"
XML schema error: element "GrpHdr" in namespace 'urn:iso:std:iso:20022:tech:xsd:pain.001.002.03' got an invalid inferior element 'CreDtTm' in namespace (see above).
Expected list of possible elements: 'MsgId' in namespace (same as above).
XML schema error: content of element 'CstmrCdtTrfInitn' in namespace (same) incomplete. Expected list of possible elements: 'PmtInf' in namespace (same).
Internal Plug-In-Error
Error of calling up the Plug-In..'

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