Problem with the Officejet 6500A. WIA driver not recognized

I can't scan from my printer to my computer. I did a diagnostic and it failed on the WIA scan. On the printer it says it doesn't recognize the OCR or it lost a connection but I have it connected with a usb. Can I download a new driver for it or do I have to do a full factory restore? I looked online at forums where other people have the same problem and that was the only solution I found.
I have an HP Pavilion dv7 laptop and an OfficeJet 6500A. I would really appreciate a solution to this.

I have the HP 6500A Plus and a HP WINDOWS 7 laptop, and the scan function stopped working properly after a year, and I had the exact error messages you did. I could not scan to computer. It took me two days to find the solution. The WIA, or windows image acquisition wasn't running. Before you begin, if windows fax and scan is also disabled, go to control panel and click on PROGRAMS, then click TURN WINDOWS features on and off within Programs and Features. If windows fax and scan is working skip this step. Under PRINT & DOCUMENT SERVICES, make sure that two boxes are checked: INTERNET PRINTING CLIENT AND WINDOWS FAX AND SCAN.
Here is the sequence to activate WIA:
Click or press windows icon or start at lower left bottom:
In the search box type SERVICES, THEN ENTER. When the screen appears click on SERVICES (LOCAL) in the left column.. When this opens scroll down to WIA, it should be on AUTOMATIC AND RUNNING, and if possible start it. This is what I could not do, as I kept getting error message 1068. But I learned there are 2 other services that WIA needs to function properly. ALL THREE HAVE TO BE STARTED AND ON AUTOMATIC.
Scroll down to : REMOTE PROCEDURE CALL, THEN SHELL HARDWARE DETECTION, see if they are STARTED or on AUTOMATIC. When I activated the shell hardware detection I went back to WIA and it started, and I no longer got the error message. This last one is the one that solved the enigma, and the Scan to Computer worked immediately, as did windows fax and scan. Take your time as I did, as I am not a computer wizard, and it should solve the dilemma.

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Problem with the Officejet 6500A. WIA driver not recognized

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