Problem with Transfer of Licenses

Over the years I had purchased different Adobe products under different email addresses so a couple months ago I tried to consolidate them under one primary email account. I called Adobe customer service and the young lady told me that I needed to complete a transfer of license for each program as transferee and then again as recipient with the new email address.
I just checked and the programs are still not showing up under my account and I can no longer access my old account. They gave me a case number 211794299 but who do I need to talk to or email to get this rectified? Also how long does this process usually take?
Thanks and Happy New Year

You better contact Adobe customer support it not the best however if you can not access your old account and your products are not in your current account you need their help..... Good luck....

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Hi Juan, thanks for your reply.
This software is my personal software, so my main machine is my home machine, I use the software at work as a convenience to myself since the most my company has ever bought is Acrobat Professional, even though I find myself tasked with website work, graphics etc.
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You're saying it's easier to call Adobe 7:30pm (from "some country") on a Sunday nite (when a client is scheduled to come and review some work - which most likely means that there WON'T be any answer to the call to Adobe when you need it the most) compared to just accessing my Adobe account over the internet and turning off a license?
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Yes, I plan on calling Adobe as I quoted since this seems to be the only answer to exactly WHY I was here searching last nite.
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Anytime a legit customer is prevented from using his own software is not a good look and obviously it creates not only problems such as I outlined but fosters ill will towards legitimate software licensing in general.
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Problem with Transfer of Licenses

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