Problem with underground cable - engineer visit re...

I reported a fault on my line last week, and an Openreach engineer turned up on Friday and confirmed that the fault was in an undergound cable on public land, and not within the boundary of my property. There are two nearby BT access covers in the public footpath outside - apparently the line is ok from the house to the nearest box, and the fault is between that box and the next one.
According to the Openreach engineer, the next step would be for them to come out and trace the exact location of the fault (which wouldn't require access to my property), then the footpath would be dug up so that the cable could be renewed or repaired.
It appears that BT Retail has a different viewpoint to that of Openreach, as the fault summary on bt.com now says that an engineer visit is required. However, until the cable is repaired I haven't a clue what this is supposed to achieve that the first one didn't.
Is this a case of Openreach and BT Retail struggling to communicate properly with each other, or is there actually some point to having another engineer visit that I may have missed? Before I arrange to take yet time off work to wait for an engineer, I'd like to make sure that it's really necessary.

The plot thickens...
Wife phoned to try to find out more, and during a rather frustrating phone call she was informed that the fault outside was fixed on Sunday morning, and they now want an engineer to come and check that it works up to the house. Plus the usual threat of a £129 charge. So we have an engineer booked to visit on Friday morning.
I do have a number of problems with the statements made by the individual that my wife spoke to:
1. An Openreach engineer has already checked that the line is ok from the master socket to the BT "hole in the ground" located 12 metres away, on public land and not within the property boundary. He estimated that the fault in the cable was 15 metres away, between the nearest access point and the next one (which is about 16 metres away).
2. I'd have thought that we'd have noticed someone digging up the tarmac on a Sunday morning, in view of the front window, but we didn't. Neither did we notice them filling in the hole afterwards. Perhaps Openreach employ silent (and invisible) contractors to dig up the roads at weekends.
3. More importantly, the line is a dead as ever, and dialling it from a different line or a mobile always gets an engaged tone - this hasn't changed since the fault was reported to BT.
I'd certainly not be very happy with a £129 charge, particularly as if the problem is within our boundary the engineer that came last week should have found it. Hopefully Friday won't be a total waste of time, for me or for the Openreach engineer, but not holding out much hope at the moment as nothing seems to have changed since the first visit.
On the plus side, it's been quieter in the evenings as the telespammers haven't been able to get through for the past week or so!

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