Probleme with the caller input in CUC 8.5

Hi, guys,
I have an issue on CUC 8.5, knowing that I'm working on CUCM 8.5 as well.
I'm trying to configure the caller input for a user in a way that when someone call this user and reach voicemail, he will press 1 to reach the extension XXXX, in case of no answer from XXXX extension, the call will be forwarded to YYYY.
I really appreciate your help, guys,
thanks in advance.

Configure a CH with transfer settings to XXXX, set that as caller input 1, attempt transfer to.
On phone XXXX set the call forward options to YYYY.

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I,m sory but whin i go to supprt thay opin this bage and no another way that is let me wrait here and this problem is not first time it is happen with me evry time so jast whin thy fixed this problem i will stope wraiting here
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