Problems after installing Client update

Ok...here's the dealio. A few nights ago I was trying to push some pictures to my Mother-in-law's G4. I got an error stating that her version of software didn't allow the file transfer. So, I remotely, on her G4, went to the apple website and dowloaded and installed 3.1 to her machine. However, during the installation of the update, I lost contact with her machine. A couple of days have gone by, and I've tried everything I can think of. I called her and walked her throught the installation process to verify that it was installed properly.....But I can't regain a connection.
Does anyone have any suggestions?? There are 3 states between us, and her husband has recently passed away. I was supposed to be able to help her remotely, but it's not looking to promising. I know, collectively, we can work this thing out.
One last thing...I set up a user on her G4 named, (longname) "Remote Assistance", (short name) ARD and I also gave this user complete access and administrative rights. I also had her check to verify that this user still existed and the it's priveledges hadn't changed.
Power Book Pro Mac OS X (10.4.9) My First Mac!!

I'd like to add this too. I had to do some port forwarding in her Xsense router. I checked to make sure I could remote into her computer before I left her area. Now, I'm at my parents house and I was able to remote into the G4 before I installed the update. I didn't do anything to my Parents router before or after the install of the update...so I don't think this router is part of the problem. I'm just working through the problem as y'all can tell......
Thanks in advance.....

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hi
after after install Security Update 2011-003
i can't open App like mail, safari and more.
any idea
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Process:         Safari [400]
Path:            /Applications/Safari.app/Contents/MacOS/Safari
Identifier:      com.apple.Safari
Version:         ??? (???)
Build Info:      WebBrowser-75332101~1
Code Type:       X86 (Native)
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Thank you for your fast reply!
Maybe I should have made it clearer. This problem I've got adheres with the software update I've installed. I tried the solutions out you send me with your link but they didn't help me out. Thing is, that i forgot to say:
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Sorry for the delay in replying -- I had put the install disks in a safe place -- so safe that it took me a while to find them <g>.
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Hello,
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Good luck!
—Hazy

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