Problems Booting Macbook Air

     Recently my 2009 Macbook air will not boot. I used it about a week ago and have had no apparent problems. Tried to turn on yesterday and nothing- no fans, hdd kicking on, power to screen. Plugged in power cord thinking it was dead and the indicator displayed green, which I knew was incorrect. Still displaying green when I plug in charger. Sounds like it may be a mobo problem to me. Any helpful advice?
     I live a little ways away from the nearest Apple store so I was hoping not to drive around 2 hours for someone to tell me there is nothing they could do.

Go step by step.
http://support.apple.com/kb/TS1365
Note: Steps 5 and 6
Step 5
Reset SMC.     http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Best.

Similar Messages

  • Problem With Macbook Air 5,1 Graphic Card Driver For Windows 7 - 64 bit

    Hello everyone,
    I have a macbook air 5,1 , ver 2012-2013
    I Installed Windows 7 64bits Ultimate on my macbook, and i downloaded the latest boot camp and i installed it too!
    After finish Installing Boot Camp, everything looks fine until it finshes and then i restarted my mac,
    Then i found out that my Graphic Card is not working!!,
    I Reformated the System 10 times and i tried diffirent versions for example (32 bits) and (home premium) - (Enterprise)
    And Still the problem is the same..
    It is working perfectly with MAC OSX but on windows it doesn't
    I Searched a lot for drivers for intel hd 4000 in intel's website and i downloaded it, but the system is failing when i tried to install a driver from out side boot camp
    so i reformat it!,
    and now i am working on it without graphic card
    Please help!!? any suggestion i would be thankfull <3

    Thanks for sharing your tip RatioCynic!  That's what this forum is all about!
    Happy printing!
    Thanks!
    Tara
    **Although I am an HP employee, I am speaking for myself and not for HP.

  • Imessage problem on Macbook Air

    I have a macbook air and I am trying to use my imessage and it doesn't work, a tab comes up and says,"the server encountered an error processing the registration. please try again later." I have tried it over and over again in the last week. HELP!

    This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
    Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
    Step 1
    Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
    Step 2
    Sign out of iMessage on all your Apple devices. Log out and log back in. Try again to sign in.
    Step 3
    Restart your broadband device and your router, if different. You may have to skip this step if you don't control those devices.
    Step 4
    From the menu bar, select
     ▹ About This Mac
    Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
    Step 5
    Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
    Step 6
    From the menu bar, select
     ▹ System Preferences ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
    The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
    Step 7
    Select from the menu bar
     ▹ System Preferences… ▹ Flash Player ▹ Storage
    and click
    Block all sites from storing information on this computer
    Close the preference pane.
    Step 8
    Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
    Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" in the name. Log out and log back in.
    Step 9
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    If iMessage worked in the guest account, stop here and post your results.
    Step 10
    Boot in safe mode and log in. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain models.  The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. After testing, reboot as usual (i.e., not in safe mode) and test again.
    If iMessage worked in safe mode, but didn't work when you booted out of safe mode, stop here and post your results.
    Step 11
    Reset the NVRAM.
    Step 12
    Reinstall OS X.
    Step 13
    If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support.

  • Macbook Air Won't Boot, Macbook Air Won't Boot

    So this is the story,
    2 Weeks ago I sent in my 2009 Macbook Air 13" for an out of warranty repair. The initial issue was that the trackpad and keyboard were not being recognized, but the Air did start up. They completed the repair and stated that Apple had replaced the logic board. When I received the Air the trackpad and keyboard were indeed functioning properly. Now just last night the Air stopped working. My girlfriend was browsing youtube and then the screen went gray and the Air unresponsive...I figured it was a crash from Flash...so I held down the power button to reset the laptop...the Air powered off but when I tried to turn it back on, the usual startup chime you hear was not present....Any time I press the power button the chime does not play, the screen does not turn on or flicker, the only thing that visibly shows is that the Sleep LED when you press the power button after a few seconds comes on...also the battery is fine as the Air was connected to a magsafe and it was charging the battery during this state and is now solid green instead of amber....I've tried resetting PRAM and SMC to no avail....so my question is being that the Air is out of warranty, Will I have to pay an additional charge once again for this repair, considering the Logic Board was just replaced...I understand if its a different part, then ok but if they deem it again a logic board issue or if the problem stemmed from the initial repair, would I have to cover the cost....Already spent a pretty penny the first time, having to pay for a repair a 2nd time I dont think I could stomach and as such would just save and buy a new one later next month...I called my local Apple Store but the associate was not sure as to whether I would incurr any additional costs, since it has only been 2 weeks since the Air was repaired...Any input would be appreciated...

    Reset PRAM.
    http://support.apple.com/kb/PH4405
    Start up in Safe Mode.
    http://support.apple.com/kb/HT1455
    Repair Disk
    Steps 2 through 8
    http://support.apple.com/kb/PH5836
    Reinstall OS X
    http://support.apple.com/kb/PH10763?viewlocale=en_US

  • HP Deskjet 3050A wireless printing problem with Macbook Air

    Hello, I have a HP Deskjet 3050A printer that I have been using with my MacBook Air (2012 OS X 10.8.3) until a few weeks ago when it seemed to hang when trying to print and then say no printer found (even though it showed and was selected in the Printer options). So after a few weeks of this I decided to to remedy this issue once and for all by deleting the printer and 'refinding' it.
    However, upon 'refinding' printer by adding it through System Preferences no printer is found - I have updated all Macbook air software.
    All this time I have been able to continue printing wirelessly using my iPhone 4S and have changed no settings to the iPhone or 3050A which leads me to believe the proble the problem may lie with the Macbook Air?
    Can you help resolving this please? Thanks

    What router are you using?  Have you restarted it by pulling its power plug momentarily?
    If that does not work, download and install this: http://support.apple.com/kb/DL907
    Restart your Mac.
    Finally, reset the printing system:
    - Go to System Preferences > Print & Scan
    - Right (or control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • InDesign problems on Macbook Air running Lion.

    HI folks,
    I have recently purchased a 2011 Macbook Air, running Lion. I have a copy of Indesign CS4 that I am trying to get running on this machine. I previously had it activated on my macbook pro and had no problems. I deactivated it from that computer and have activated it on the new machine. After creating a new document in InDesign I find that I get the beach ball and it won't do anything. Have any of you had a similar experience? Do any of you know the solution to this problem?
    Any help would be greatly appreciated!
    James.

    Well, you haven't given us lots of detail - but only because there aren't that many details anyways, right?
    Did you install from the original media? (It never would have occurred to me to just drag apps off one machine and drop them on another, but people do this sometimes.)
    Have you tried to uninstall and reinstall? (That's what I'd do first if a fresh install of a program was borked from the very beginning.)
    Have you tried it as a new user? (If it works in a new user account, then the problem is with your user account, not with your install of ID.)
    There are other things to try - search the forums for removing the SING datastore, or resetting preferences - but really the uninstall/reinstall should make it work right off the bat, and it also should take less time than actually diagnosing the problem & fixing it.

  • Problem - new MacBook Air cannot see external HD

    Hi, I'm hoping someone can help, as I have seen similar questions in the forums, but not with an answer that helps me solve my problem.
    Ok, I have a new MacBook Air running Lion (bought last year), a MacBook Pro running Leopard which is approx 4 years old and a Windows Laptop.  I use the MacBook Air for Work and when travelling (weekly with work), the MacBook Pro for home and managing my other apple devices (iPad/iPhone etc..).  I no longer use the PC, but there are loads of files both work and home, I wish to keep on an external HD for use with both Apple Laptops.
    So, the external HD used to work with the MacBook Air when I first bought it (a couple of weeks ago) and formatted it with the MacBook Air, but it couldn't be seen or used with the Windows PC.  When I formatted it with the Windows PC, I could use it with the MacBook Air but could not write to the disk.
    So I have now partitioned and formatted it with the MacBook Pro running Lion, but now the MacBook Air cannot even see the disk in Disk Utility.
    My MacBook Air otherwise runs absolutely fine with no problems, and the MacBook Air is a critical piece of kit that I use on a daily basis to do my job.  As such, I have no appetite for deleting any drivers etc... from the MacBook Air as it could originally see the disk and I do not want to make a mistake and cause myself problems.
    So the question is, how on earth do I get the MacBook Air to see the drive again in Disk Utility? So I can do the partitioning and formatting there, this drive is of no use if can only be seen by the MacBook Pro.  The drive is a portable USB powered Toshiba 1TB disk Part Number: HDTB110EK3BA.
    Am going to wait for some suggestions, my next thought is to erase everything using the windows PC assuming it can see it, and then see if the Mac Book Air laptop can see it in Disk Utility... no other options left really.
    I hope someone can help, otherwise I may be off to buy a new disk and could hit the same problems again!
    Thanks
    Alex.

    http://www.phonenews.com/toshiba-acknowledges-macbook-woes-canvio-usb-3-0-hard-d rives-18699/
    Toshiba Acknowledges MacBook Woes in Canvio USB 3.0 Hard Drives
    By Christopher Price on December 27, 2011
    Following tests conducted by PhoneNews.com, Toshiba has acknowledged an issue affecting their Canvio USB 3.0 hard drives. The issue prevents current-generation MacBook Pro and MacBook Air models from properly connecting and powering up the drives.
    Read more to see our findings, and the resulting (ongoing) investigation by Toshiba.
    We began our tests based on tips from readers like you, and went out and purchased five (yes, five) Canvio USB 3.0 drives, along with a brand new 2011 MacBook Air.
    Drive problems happened immediately, and were relatively isolated to the MacBook Air. Of all the systems we tested on, we were only able to reproduce issues on a Sony VAIO laptop late in our testing, as well as a current-gen MacBook Pro.
    Essentially, the drives failed to mount, and in most tests never even spun up on these systems.
    The Canvio USB 3.0 hard drives have sat under many people’s Christmas trees, as they were hot sellers during Black Friday. Retailers like Office Depot slashed prices on the slim, 2.5-inch drives down to $79 for a 1TB hard drive. With coupons, Radio Shack was selling the 500GB model for a mere $39.
    Canvio USB 3.0 drives tout on the box compatibility with USB 2.0 systems, including both Mac and PC. The advantage of a Canvio USB 3.0 hard drive for a MacBook owner lies in Thunderbolt. Purchasing such a drive today can achieve USB 3.0 speeds with upcoming Thunderbolt-to-USB 3.0 adapters. USB 3.0 mass storage was designed to be fully backwards compatible with USB 2.0.
    To get to the bottom of the problem, we probed the five Canvio drives purchased, in an effort to better understand the issue. And, we were able to isolate the problem; the Canvio USB 3.0 drives draw more power than the USB standard permits. The drives were drawing, upon connection, slightly more than the five watts that the spec allows. And, the new MacBooks appear to promptly shut the device down because of this.
    Why? Well, Apple can assert that this is to protect the MacBook Air/Pro from a malfunctioning USB device. However, the answer really lies in tablets. Apple allows iPad and MacBook to perform a hardware handshake, which then allows Apple devices to draw 10 watts from the USB port. This is why you can charge an iPad directly on a Mac, but not on a PC.
    Apple does not want to allow rival tablet manufacturers (Android) to have the same access to Apple’s USB port. Hence, any device (like a tablet) that wants to draw even slightly more than five watts, is shut off from communicating with the Mac. We affirmed this by testing a powered USB hub. With a powered hub connected to the hard drive, and the hub connected to the MacBook, the drive instantly came to life, and worked without issue.
    This creates a bit of an odd situation; Toshiba is technically in the wrong for making drives that technically breach USB specifications… but Apple seems to be the only manufacturer to enforce this aspect (as well as breach it with their own devices).
    Toshiba, to its credit, has owned up to our issue, right down to our suggestion to them that a powered hub works around the issue. Quoting an official statement in response to our research:
    Toshiba DPD has identified an isolated USB connectivity issue between the Canvio USB 3.0 drive and currently shipping MacBook Pro and MacBook Air laptops. The issue involves the MacBook Pro and MacBook Air being unable to recognize the Canvio USB 3.0 drive when connected directly to the laptop USB 2.0 port. Toshiba is actively working to remedy this USB connectivity issue. In the interim, Toshiba recommends MacBook Pro and MacBook Air users employ a powered USB hub to connect their Canvio USB 3.0 drives.
    We have asked Toshiba if they intend to inform retailers to accept returns for affected drives, or if they will offer some form of refund program in the interim. Retailers such as Office Depot do not permit refunds on opened technology items, including Canvio drives. Toshiba has said are looking into that aspect of this problem, and will get back to us shortly.
    In all, we spent a few hundred on hard drives, and confirmed the issue. Unfortunately, because it is a power drain concern, Toshiba will likely have to offer an exchange program to fix it. We seriously doubt that this can be fixed at the firmware level. Theoretically, it’s possible a USB cable replacement might be able to mitigate this issue however, so there is hope that Toshiba won’t have to recall a bazillion hard drives.
    Update: As a follow-up, Toshiba has informed us that they have completed their investigation, and will replace affected drives.

  • My friend use the charger of my macbook air 45w to chard her macbook white and i worry coz i no want later when i use the charger with my macbook air spoil. help can have problem my macbook air if i use now the charger????

    happend today my friend ask me if she can use my charger of my macbook air and she take from my bag. but the problem is she use macbook white. and i asking if that can make problem later when i want to use the charger to chard the air or not. i am using now but i just worry. my friend use 10 minutes the charger. do u think can have problem the magsafe or something like that?? helpp huhu i am using now but i no want me stay worry always thaxx

    yes still work the charger i was worried coz she plug my charger into her MB so me so scared thinking that will can make problem to my air if i plug. huhuh

  • Wifi problems. Macbook Air 2012

    Hi!
    I have no problem connecting to my internet at home, but everytime, if my computer goes to "sleep", or if I pull the screen down, I am no longer connected to the internet. The problem is that it will not connect automatic. If I bring this computer to some friends, it will recognize the internet, and connect automatic.
    I dont think it has anything to do with my internet, cause both my Iphone and Ipad recognize the internet.
    Best Regards
    Roar

         O
    I had the excact same issue, I have now restored to OSX 10.8.1 rather than update to 10.8.2? downside is I cannot use iPhoto because it requires 10.8.2 to install
    Strange thing is when i updated to 10.8.2 and logged in as a guest user i had no internet problems, but as soon as I switched back to my account login the wifi issues came back?
    I even spent 2 hours on the phone to my internet service provider thinking it was my router giving up.
    It was only through luck that i picked up on the fact that it didnt cause issues before i updated, but only after the update did the issue raise its head.
    Im a loyal apple user,  I also sell apple products through a reseller bar inside the store I work, but im starting to loose faith.
    Lets hope this is a bigger issue than just a handful of users, that way apple may get a fix out for this
    ( Fingers crossed)
    iMac late 2009 24" iPhone 4s 16GBIpad 16GB 3rd GenApple Tv 3rd GenMacbook Air 11" mid 2012
    Wayne

  • Problem with MacBook Air connecting to Epson Stylus sx600fw wirelessly

    Hi
    I have been trying to set up my new Macbook Air with Epson Stylus sx600fw.  Previously this printer was being used via USB with a PC.  I have set up the printer on macbook via USB, but under the advice of online resources, erased that and began trying to set it up for wifi use.  The printer cannot be found in the Print & Scan section of settings, and when i enter it in manually with IP address, it can find the software to install but gets stuck and says "Unable to verify the printer on your network".  After further research i have tried to Ping the printer, which does not work.  One thing that i notice is that the Subnet Mask is different than the apple default...for the printer it is 255.255.0.0, where for apple it is 255.255.255.0 but i dont know how to change this
    Any advice for where it might be getting stuck or what I can do?
    thanks!!!

    Welcome to the forums @lesleglreglpegl ,
    I have a few suggestions for you that might help with the connection problem you're having with connecting your OJ J4680 to your Mac.
    Here are the steps:
    Mac OS X: How to reset the printing system
    Repair disk permissions
    Restart the Mac
    Re-add the printer (do not use the AirPrint driver)
    Good luck to you, have a great Monday
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Problem installation Macbook air (2011) with Mac OS 10.6

    I'v got an macbook air, 13 inch with mac os x 10.6.6. And at this moment I've got some troubles with OS X.
    To resolve the problems I want or an clean and fresh install with OS X 10.6 or to set a backup back from my time machine. I lost my USB installation stick, I ordered a new one with apple but it can take a couple of weeks.
    So I first tried a remote install (using the cd player of my windows machine) with a mac os x installation cd 10.6. I can see and start the installation at the beginning but after a while a get a grey screen and I am forced to hold the shut down button.
    I was told it can be because you can only reinstall with mac os x 10.6.4 or higher.
    So I lent the mac os x 10.6.4 install cd (from a macbook pro) and tried again. Same story, after I selected the start up disk after a while I get a grey screen and forced to shut down again.
    Can anyone tell me what goes wrong? How can I get a fresh installation on my macbook air?
    Thanks for your help!

    Can you tell me if the latest version of the macbook air has OS X 10.6.6 installed? Or a earlier version and that I updated, I don't know anymore, with the software updater to 10.6.6?
    Is het posible to get a installation of mac os x 10.6.6? I don't mind to pay again for this. I already ordered a new usb stick, but it can take to a couple of weeks.
    I really want my problems fixed and want to pay when there is a possibility to get a new installation CD or USB quick!
    Thanks for your clear and quick answer!!

  • Microsoft office problem on MacBook Air

    I had Microsoft Office installed when I bought my new MacBook Air. First time I used PowerPoint it froze when I tried to access Clip Art browser.  A little coloured spinning dot came up and continued for ages and I had to reboot several times.  I brought it back to retailer and they rang Apple support who say it is a Microsoft problem.  I have been fobbed off the retailer even though they installed it. I paid a lot of money for this and am very unhappy that nobody can help me.  Has anyone else had this problem? 

    Hi Marlane1,
    Yes, I am actually from Australia, so I try to use American numbers and laws to help people, as America would have a substantial majority of users on this site.
    I agree that the Company that you bought it from needs to take responsibility and give you a refund.
    This website states your consumer rights, they are pretty much identical from ACCC (Aus version) FTC (Us version). Yours would come under a faulty good and under your law, they must give you a refund. Then using this refund purchase it from Apple Store closest to you.
    Apple cannot do much as it is not downloaded from them or the App store however, if you take the laptop in, they might have a look? Depends on how happy they are!!
    Good Luck and remember your consumer rights: https://www.gov.uk/consumer-protection-rights
    Anything that a sales person says to you, can be used as a guarantee and therefore you can say that you asked them to do it for the reason of issues, they did that therefore as they did this they have to fix or replace.
    iBenjamin Crowley

  • Screen problem on macbook air mid 2011

    Hello,
    I have a macbook air 2011 which I use almost all day long every day. It's about 1.5 years but the laptop is good conditions.
    The last couple of days a problem with the screen arises. When I move the screen up/down to change position, I see a subtle color change. I took a video using a camera [1].
    The screen becomes blue-ish with white stripes for a couple of seconds. It's awkward. I'd like to know if it's a hardware problem known and if it's dangerous. Doesn't bother me yet but I'm kinda worried about possible problems in the next future :-/
    [1] https://dl.dropbox.com/u/1184138/prob.m4v

    The problem looks to me to be anything but "subtle". It looks very obvious, and it appears to be a hardware issue, as if one of the RGB segments are skewed when you move the screen. Perhaps a connector or circuit failure. If the unit is still under AppleCare coverage, I would take it in for diagnosis for sure. If not, I suppose it would depend on the cost to remedy and by position to deal with it, but I would still want it diagnosed. It is reminisent of a problem I once had with a Toshiba laptop I had 20 years ago. Eventually the display failed altogether and I could only use it with an external monitor.

  • Problem boot NME-AIR-WLC12-k9

    I have a ISR 3845 with NME-AIR-WLC12-K9 WLAN controller. I have problem
    booting the WLAN controller.  When I try to have an access to the module (service-module
    Integrated-service-engine 1/0 session), it keep rebooting with the message :
    Booting from Secure primary boot loader..., please wait.
    I enter the ServicesEngine boot-loader (***) and I try to boot with chainloader

    Not supported in LMS 3.2 according to the supported device table.
    http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/device_support/table/lms32sdt.html

  • Thermal design problems for MacBook Air Rev. A.

    I am having a serious problem to watch streaming movies with first generation of Macbook Air. From the web sites, I leaened that this is due to "thermal design problems" and found that instration of "xnu-speedstep-air: https://github.com/reid/xnu-speedstep-air/blob/master/README.md" would solve this problem. I have tried to install this extension without success as I am not a computer expert. I appreciate it if somebody explain in detail how to install this. Thanks for your help.

    First of all, check this:
    http://support.apple.com/downloads/MacBook_Air_EFI_Firmware_Update_1_0
    http://support.apple.com/downloads/MacBook_Air_SMC_Firmware_Update_1_2
    If these updates don't help then download this app, it allows you to throttle the macbook's fans up so it runs cooler
    http://links.visibli.com/4b93fc22658d1fa7/?web=cc555a&dst=http%3A//feedproxy.goo gle.com/%7Er/SoyDeMac/%7E3/1KAZTfyEZS4/story01.htm
    I think you'll find this app simpler than the one you are trying to install.
    Hope it helps!

Maybe you are looking for