Problems installing/updating Flash Player

Hello
I am currently running Windows 7 64bit
I noticed that my web browser would hang when playing certain flash based adverts on web pages. I wasn't sure of this was a Firefox 4 problem or a Flash problem so thought to re-install flash player in the first instance and go from there
In add/remove programs I noticed that the version installed was 10.3.181.22 but in the addons section in Firefox it was showing as 10.3.181.14
Anyway, using add/remove programs I uninstalled Flash Player and rebooted my PC. I downloaded the 10.3.181.22 installer from the Adobe website but now when I try to run it I keep getting the error message “The installation encountered errors: Flash Player could not be installed because an existing version may still be in use. Please close all applications using Flash Player and try again”
However when I go into add/remove programs again Flash Player is installed as version 10.3.181.22. Checking the addons in Firefox it is showing as 10.3.181.14. The Adobe website also shows me as having WIN 10,3,181,14
I have been through the Troubleshoot Flash Player Installation webpage and tried the stuff there in but I am still having the problem. Has anyone seen this before or have any ideas as to what might be causing it?
Many Thanks

Hi, it sounds like some application that uses Flash may have not been disabled. Try this: Download and SAVE the Uninstaller to your Desktop: http://kb2.adobe.com/cps/141/tn_14157.html
Download and SAVE to your Desktop the Installer for IE- use the EXE Installer (if you want FP Installed in IE)
http://www.adobe.com/products/flashplayer/fp_distribution3.html
Download and SAVE to your Desktop the Installer for FF- use the EXE Installer for plugin based (from the same site)
Close all browser windows, disable any instant messenger services as yahoo, msn, etc from the system tray(area near the clock)
Disable your realtime Anti-Virus.
Use the Administrator Account
Run the Uninstaller and then reboot(restart) your computer.
Check to make sure your Anti-Virus is still disabled.
Then Run the Installer for IE(if you want Flash Player Installed), then Run the Installer for FF. When finished, Reboot.
Turn your Anti-Virus back on along with anything disabled in the system tray.
Test each browser here, and you should be able to see the Flash Player logo(Red F) animate(spin)
http://www.adobe.com/software/flash/about/
You can print these instructions out to make it easier to follow since you will be offline until finished.
Thanks,
eidnolb

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Message was edited by: eidnolb

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