Problems, no end in sight!

posted around a week or so ago, detailing how my xbox gaming was suddenly very laggy, and was unplayable.
thought i'd sorted it, by making my hardware, cabling etc as good as possible, it seems not though, its really getting me down, all i mainly use my connection for is 90% xbox live, 10% internet browsing with a few downloads here and there.
i will detail my setup, and then i will show various screens taken minutes ago.
master socket downstairs, filter plugged directly into test socket for hopefully best performance, 1 metre modem cable from filter to home hub, 5 metre belkin ethernet cable going up through ceiling to room above and directly into xbox 360.
all ports forwarded concerning xbox live, nat type is open, xbox live connection tests reports everything is fine, with no router messages regarding nat, also in fifa 12 it shows nat as green and open.
pc connects wirelessly to home hub, and browsing and downloading are great, download speeds are lightning quick, and browsing is a joy. downloads on the xbox are really quick also, with a recent demo of 1.77 gb, downloading in just over 35 mins.
the problem is lag, and from what i read and hear, its all to do with jitter and ping. im not great technical wise, but it seems to me that my connection is great, then suddenly goes **bleep** for a few seconds then is great again. this would fall in line with what is happening when im gaming, and also when im running speedtests and pingtests.
in any test i run, the download and upload speeds are always roughly the same, and im more than happy with them, but if i run the tests a few times, the ping and jitter will often be good for most, and then there is a huge spike with a stupid result with huge figures, which, again, fall in line with whats happening on the xbox.
my 18 month contract is up in 2 months, in my head im already browsing for different isp's, but to be honest in my heart i want to stay, up until 1 month ago, i have not had 1 single problem, and that is close to unheard of when the company is as big as bt, with as many customers as they have and also for 16 months straight!
hopefully below you will see various tests i have just run, that maybe someone could identify issues with.
i look forward to hopefully getting this fixed, as its really getting me down!
thanx
also worth mentioning maybe, as id ran out of things to try, i asked last night to be put onto fastpath, just to see if that would maybe improve things. if anymore information is needed, just ask!

this what it should look like go to start then loctate command prompt then run te tests
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Jhon>ping bbc.co.uk
Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=60ms TTL=240
Reply from 212.58.241.131: bytes=32 time=52ms TTL=240
Reply from 212.58.241.131: bytes=32 time=42ms TTL=240
Reply from 212.58.241.131: bytes=32 time=44ms TTL=240
Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 60ms, Average = 49ms
C:\Users\Jhon>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:
1 <1 ms 1 ms 1 ms BTHUB3 [192.168.1.254]
2 28 ms 18 ms 19 ms 217.32.147.6
3 34 ms 39 ms 46 ms 217.32.147.46
4 48 ms 49 ms 49 ms 213.120.156.30
5 36 ms 39 ms 48 ms 217.41.168.55
6 38 ms 37 ms 39 ms 217.41.168.107
7 42 ms 49 ms 49 ms acc1-10GigE-0-0-0-6.l-far.21cn-ipp.bt.net [109.1
59.249.90]
8 46 ms 46 ms 47 ms core1-te0-7-0-6.faraday.ukcore.bt.net [109.159.2
49.19]
9 56 ms 46 ms 35 ms 213.131.193.30
10 47 ms 49 ms 45 ms peer2-xe1-0-0.telehouse.ukcore.bt.net [109.159.2
54.104]
11 34 ms 48 ms 49 ms 194.74.65.42
12 * * * Request timed out.
13 40 ms 49 ms 49 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
14 23 ms 23 ms 56 ms 132.185.255.134
15 64 ms 56 ms 56 ms 212.58.241.131
Trace complete.
C:\Users\Jhon>
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