Problems unlocking iPhone 4S from 02

Hi,
Please can you give me some advice?
I was on an o2 contract until Oct 2014 with an iPhone 4S. This phone got damaged so I got a new iPhone 5S on EE and cancelled my o2 contract. The I sent off my 4S to apple to be repaired so that my wife can use it. I have asked for it to be unlocked by o2 ut they say that it has never been used on their network so it is not possible to unlock it.
Can someone tell me how I can get this phone unlocked?
Thanks for your time

Did Apple replace the 4S when you sent it off? If so, then you should be able to provide a copy of the paperwork to o2 to show that it is a replacement. However, they are the only one that can authorize the unlocking of the device. If they will not unlock it, then you need to try working with them on it. Apple does not unlock phones.

Similar Messages

  • If I purchase an unlocked iPhone 5 from the USA, would I be able to use the phone in Australia?

    If I purchase an unlocked iPhone 5 from the USA, would I be able to use the phone in Australia?

    Yes - unlocked means unlocked, but if there is a problem that requires an exchange under warranty, the warranty would be honored in the US only. You would need to return to the US for an exchange under warranty.

  • Unlocked iPhone 4s from UK does not appear to be unlocked in greece?

    Hi.
    I am based in the UK. My wife got this iPhone 4s as an upgrade from EE/Orange and she was told it is unlocked. Indeed, she passed it on to me and I used it with a vodafone sim card and had no problems.
    Now I am in greece, on holiday, and I wanted to put in it a greek sim card (cosmote). I get the message:
    The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone.
    I am not sure who to contact. Vodafone UK? Cosmote in greece? Apple?
    Many thanks for any help

    The ONLY place, in the UK, to get an officially unlocked iPhone, is from Apple. I suspect what you actually have is what's called a "sim free" iPhone...not officially unlocked, but rather locks to the first UK carrier's sim inserted in the phone...in your case that would be Vodafone. You can call AppleCare, in the UK, to confirm this...Apple maintains the database of officially unlocked iPhones. If that's the case(I'll bet it is), only Vodafone can process the official unlocking of this phone.

  • Hello, if i bye an unlocked iphone 5 from UK or USA will it work in Bulgaria with Bulgarian operator

    hello, if i bye an unlocked iphone 5 from UK or USA will it work in Bulgaria

    If you live in Bulgaria, don't purchase an unlocked iPhone 5 from the USA, because you can't purchase them there anyway at the moment.
    From Bulgaria it is better to buy it in the UK where they do sell fully unlocked iPhone 5's and yes, it will work.  The only problems you may have are with the LTE 4G as frequencies differ from country to country and in the UK, the first 4G network is only just being introduced at the end of October by EE, which is a collaboration between Orange and T-Mobile.
    If you want an iPhone 5, then buy it in the UK and not the US.

  • Will you be able to buy unlocked iPhone 5s from retail stores in Canada on the 21st?

    Hi,
    This might be the wrong section, but it seems to be the closest fit for my question?
    Anyways, I am planning on buying the iPhone 5 on the 21st in Canada. My plan is to go around 3:30 in the morning(last year I went at 5:30 and was something like 200th in line! and then buy two unlocked iPhones, one for me and one for a friend. I went to the Yorkdale Apple Store in Toronto, Ontario today and they said that they are not really sure, but are probably only selling on-contract phones in store on the launch day. I then however called the Eaton Center Apple Store also in Toronto and was told that they are 100% selling unlocked iPhone 5s from the begining in Canada. I then did the online chat and was told the same thing. So I called Yorkdale back and they still say that they aren't sure but from what they have been told so far it looks like they will only be selling locked phones, and that they will not fully know until the day of, which really is a bit rediculous.
    I was hoping that someone knew whether iPhone 5s would be sold unlocked in Canada at Apple Retail Stores.
    Thanks,
    B

    No idea
    Apple has not yet made  clear the status of the iPhone 6 models they will be selling enough to risk buying and in any case the warranty is NOT nternational
    you will have no warranty on a US purchased iPhone
    Contract free and unlocked are not the same in US
    depends on how much you want to risk your money
    You would need the A1586 very unlikely to be available in US in an unlocked status

  • Got an (unlocked) iphone 4s from US and tried activating in India but it throws an error saying 'unable to activate bcos the activation server cannot be reached' ..I tried connecting to itunes through my laptop but it does not detect my iphone..pls help

    Got an (unlocked) iphone 4s from US and tried activating in India but it throws an error saying 'unable to activate bcos the activation server cannot be reached' ..I tried connecting to itunes through my laptop but it does not detect my iphone..pls help

    mithaani wrote:
    Got an (unlocked) iphone 4s from US
    As kb1951 states, unless this phone was purchased directly from Apple, it is not officially unlocked. In the US, only Apple sells officially unlocked iPhones. The message you got generally means your phone was hacked to unlock it...jailbroken...Apple's servers have detected such & are preventing your phone from activating...there's nothing wrong with the activation servers.
    You'll need a sim card from the carrier your phone is locked to in order to activate it. If you don't know what carrier, you'll have to call AppleCare in the US to determine this info. Be aware, US carriers will not authorize official unlocking unless you are a customer that used the phone on their network. Thus, there is most likely no way for you to get this phone officially unlocked.
    Good luck.

  • I want to buy a factory unlocked iphone 4s from US ,will it work in india ?

    i want to buy a factory unlocked iphone 4s from US ,will it work in india

    Unlocked iPhone 4S's are not yet generally available at retail in the U.S. Currently, the only official way to get one is order from the US online Apple store. This will require a US credit card with a valid US billing/shipping address.

  • HT201210 I purchased the unlocked iphone 4s from UK.  Now me in Pakistan and phonbe is not working perhaps the sim is locked. what to do to open the iphone 4s.

    I purchased unlocked iphone 4s from UK,  Now me in Pakistan and here phone is not working as the sim is not recongnised. what to dow...????

    You would have to get the iphone back to the U.S.  Then you would have to get it to an Apple store.
    The warranty is only good in the U.S.

  • How can I unlock iPhone 5s from Vodafone to any user

    How can I unlock iPhone 5s from Vodafone to any user

    You will need to contact Vodaphone and ask about their unlocking policies.

  • How can i unlock iphone 4G from japan to use jn nepal

    How can i unlock iphone 4G from japan to use jn nepal??

    You cannot. Japanese carriers will not unlcok the phone. There is no legitimate way to unlock a Japanese iPhone.

  • If i buy Unlocked Iphone 5s from Virgin Mobile can i use it with other operator?(In Europe)

    If i buy Unlocked Iphone 5s from Virgin Mobile can i use it with other operator?(In Europe)

    You need to clarify where you are as Virgin Mobile are a Global Mobile Virtual Network Operator (MVNO) brand however the terms and offers differ in each country.
    If you are in the USA the brand is actually franchised and operated by Sprint .
    Operating on Sprint CDMA and LTE frequency bands.
    The CDMA radio will be provioned to work off of the Sprint towers - This IS locked down and can't be used on any other network -for instance Verizon.
    The phones GSM Sim card holder and radios should be unlocked but we won't know for sure until the handsets are available to test.
    The models in question are the A1453 - 5S ad A1456- 5C- these support the most channel frequencies of any iPhone , however NOT the all important European LTE band 7 (2600mhz)
    So it is highly likely that the Virgin USA model will have unlocked SIM and GSM support will work on all European 3G and most earlier 2 and 2.5G networks however may have patchy to no European LTE support.
    Note that comment reqarding 2G (GPRS) and 2.5 G (Often called Edge) - A number of European countries and mobile operators are re-provisionng (reusing) frequencies in the 800mhz spectrum to 800DD (digital) for future LTE and where this takes place normal subscibers without LTE contracts will loose service in some areas.
    This is already taking place in the UK - Beware.
    Virgin Mobile UK are not currently an Apple iPhone dealership.
    And other countries with the band including Canada, France and India I have information about.

  • I bought an unlocked iphone 4s from dubai but it does not work with an indian idea sim..help

    i bought an unlocked iphone 4s from dubai but it does not work with an indian idea sim..help

    If you are both on the T-mobile network, the sim card should work.  If you did a Erase All Content and Settings, then she should be at the point of activation as a new device...talk to T-mobile and be sure the sim she is using is a valid sim card.

  • I purchased an unlocked iPhone 4S from US and returned to india,but now I can't activate the phone.

    I purchased an unlocked iPhone 4S from US and returned to india,but now I can't activate the phone. Called up the apple support team in India they said it is already unlocked from AT&T. What am I suppose to do ?
    Previously my iTunes was showing the phone and summary etc etc. The India Support center asked me to upgrade it to 5.1.1 then the new sim will be recognised, but now nothing is happening, even iTunes is not showing the Summary page.
    Please suggest?
    I never expected apple stuff to be like this.

    mithaani wrote:
    Got an (unlocked) iphone 4s from US
    As kb1951 states, unless this phone was purchased directly from Apple, it is not officially unlocked. In the US, only Apple sells officially unlocked iPhones. The message you got generally means your phone was hacked to unlock it...jailbroken...Apple's servers have detected such & are preventing your phone from activating...there's nothing wrong with the activation servers.
    You'll need a sim card from the carrier your phone is locked to in order to activate it. If you don't know what carrier, you'll have to call AppleCare in the US to determine this info. Be aware, US carriers will not authorize official unlocking unless you are a customer that used the phone on their network. Thus, there is most likely no way for you to get this phone officially unlocked.
    Good luck.

  • I bought an unlocked iPhone 5s from USA and travel back to my counry but won't work in my country

    I bought an unlocked iPhone 5s from USA and travel back to my counry but won't work in my country

    Well, there is nothing anyone here can do for you. Did you actually purchase it at an Apple Store, or at another retailer like BestBuy, HH Gregg, a mall kiosk, T-Mobile, AT&T, etc?
    The ONLY source for unlocked iPhones in the US is Apple. If you purchased it anywhere other than at an Apple Store, you purchased a locked phone.
    You can call AppleCare and give them the serial number of the phone to confirm the status of the lock.

  • Officially Unlocked iPhone 4 from UK does not activate

    Hi,
    I have purchased an officially unlocked iPhone 4 from the UK checked the model number it is MC605B/A which is an unlocked model.
    However when I insert the sim and connect it to iTunes it says that the sim is not accepted and is asking me to get a sim from a carrier which supports the iPhone
    I don't understand ? I tried the same sim on another unlocked iPhone 4 and it works fine.
    Please help

    The way Apple post the information on their website it appears customers must order the unlocked iPhone online through Apple, not by going into the Apple store. Here in Canada the Apple stores can activate locked iPhones in the store for a specific carrier and the customer is directed online to buy the unlocked one at full price.
    From Apple UK website:
    "Your new iPhone. Direct from Apple and ready to use.
    When you purchase your iPhone from the Apple Online Store, you’ll get it SIM-free. So you can sign up for service with the carrier of your choice and change your carrier at any time. Questions? Call our iPhone experts at 0800 048 0408.
    Get iPhone at a lower price with a contract.
    iPhone may also be available at a reduced price with a contract at an Apple Retail Store or from your wireless carrier."

Maybe you are looking for