Problems updating/installing air application

Hi,
  We have an Adobe Air application that uses the Air update mechanism for newer versions. It seems to work fine for most of the customers  but on some computers when it tries to install the new version it cannot. The only clue we have are some errors we found in the Install.log in in Adobe/Air/logs:
[2012-07-09:12:14:50] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-07-09:12:14:50] Rolling back install of C:\Users\pop.radu\AppData\Local\Temp\fla73EA.tmp\setup.msi
[2012-07-09:12:14:50] Rollback complete
[2012-07-09:12:14:50] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
We have checked other discussions on this problem and most of the solutions were using an uninstall tool to remove the app and then install it again. However, we would like to know if there is another way to solve this since we don't want  our customers to uninstall and reinstall the application manually each time a newer version of the app appears.
Does anyone know if there is a way to do this?
Thanks,
Radu

Hi Radu,
The next step would be to enable MSI logging and take a look at what is failing with MSI.  Unfortunately, MSI is very fragile at times and we do see this problem.  Sometimes its simply a file/folder/registry permission issue.  Other times it's more severe, like a missing .msi database file.  Because this is an upgrade, I suspect what is happening is that MSI is looking for the old version's .msi database file so that it can run its "uninstall" routine.  If the old msi can't be found, it will bail out and the upgrade will fail.
The only solution, other than locating the old msi database file (doubtful) is to run the Microsoft cleanup utility.
Thanks,
Chris
Ps.  If you haven't already, I'd recommend taking a look at the captive runtime solution in AIR 3.x.  http://www.adobe.com/devnet/air/articles/air3-install-and-deployment-options.html

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    [2014-06-27:11:30:20] Unpackaging file:///C:/Users/rod2510/AppData/Roaming/DomainSamurai.6E37012E1CBD7F47B14488FCC715944F3E BDCEDC.1/Local%20Store/DomainSamurai.air to C:\Users\rod2510\AppData\Local\Temp\fla583A.tmp
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    [2014-06-27:11:30:27] Converting unpackaged application to a native installation package in C:\Users\rod2510\AppData\Local\Temp\fla7151.tmp
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    [2014-06-27:11:44:32] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-27:11:44:32] Commandline is: -stdio \\.\pipe\AIR_21176_0 -eu
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    [2014-06-27:11:44:32] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi
    [2014-06-27:11:44:37] Uninstalling product with GUID {77D28FF5-242F-488A-8215-937D6A4D69E0}
    [2014-06-27:11:44:40] Runtime Installer end with exit code 0
    [2014-06-27:11:44:40] Elevated install completed
    [2014-06-27:11:44:41] Runtime Installer end with exit code 0
    [2014-06-27:11:48:49] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
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    [2014-06-27:11:48:49] No installed runtime detected
    [2014-06-27:11:48:58] Relaunching with elevation
    [2014-06-27:11:48:58] Launching subprocess with commandline c:\users\rod2510\appdata\local\temp\air3157.tmp\adobe air installer.exe -ei
    [2014-06-27:11:48:58] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-27:11:48:58] Commandline is: -stdio \\.\pipe\AIR_17800_0 -ei
    [2014-06-27:11:48:58] No installed runtime detected
    [2014-06-27:11:48:58] Starting silent runtime install. Installing runtime version 14.0.0.110
    [2014-06-27:11:48:59] Installing msi at c:\users\rod2510\appdata\local\temp\air3157.tmp\setup.msi with guid {77D28FF5-242F-488A-8215-937D6A4D69E0}
    [2014-06-27:11:49:01] Runtime Installer end with exit code 0
    [2014-06-27:11:49:01] Elevated install completed
    [2014-06-27:11:49:05] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
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    [2014-06-27:11:49:06] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
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    [2014-06-27:11:49:07] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update
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    [2014-06-27:11:49:08] Unpackaging cancelled
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    [2014-06-27:11:52:55] No app located for appID 'com.pageone.Curator' and pubID ''
    [2014-06-27:11:53:01] Converting unpackaged application to a native installation package in C:\Users\rod2510\AppData\Local\Temp\fla1A61.tmp
    [2014-06-27:11:53:02] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #2038" errorID=2038]
    [2014-06-27:11:55:55] Application Installer end with exit code 7
    [2014-06-27:12:09:49] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-27:12:09:49] Commandline is:
    [2014-06-27:12:09:49] No installed runtime detected
    [2014-06-27:12:09:54] Relaunching with elevation
    [2014-06-27:12:09:54] Launching subprocess with commandline c:\users\rod2510\appdata\local\temp\air61c1.tmp\adobe air installer.exe -ei
    [2014-06-27:12:10:00] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-27:12:10:00] Commandline is: -stdio \\.\pipe\AIR_18364_0 -ei
    [2014-06-27:12:10:00] No installed runtime detected
    [2014-06-27:12:10:00] Starting silent runtime install. Installing runtime version 14.0.0.110
    [2014-06-27:12:10:00] Installing msi at c:\users\rod2510\appdata\local\temp\air61c1.tmp\setup.msi with guid {77D28FF5-242F-488A-8215-937D6A4D69E0}
    [2014-06-27:12:10:04] Runtime Installer end with exit code 0
    [2014-06-27:12:10:04] Elevated install completed
    [2014-06-27:12:10:08] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2014-06-27:12:10:08] Runtime Installer end with exit code 0
    [2014-06-27:12:10:09] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-27:12:10:09] Commandline is: -installupdatecheck
    [2014-06-27:12:10:09] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-27:12:10:09] Performing pingback request
    [2014-06-27:12:10:10] Pingback request completed with HTTP status 200
    [2014-06-27:12:10:10] Starting runtime background update check
    [2014-06-27:12:10:10] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update
    [2014-06-27:12:10:10] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update to C:\Users\rod2510\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-06-27:12:10:10] Runtime update not available
    [2014-06-27:12:10:10] Unpackaging cancelled
    [2014-06-27:12:10:10] Runtime Installer end with exit code 0
    [2014-06-27:12:10:36] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-27:12:10:36] Commandline is: "C:\Users\rod2510\SkyDrive\Documents\PageOneCurator (1)\PageOneCurator.air"
    [2014-06-27:12:10:36] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-27:12:10:36] Unpackaging file:///C:/Users/rod2510/SkyDrive/Documents/PageOneCurator%20(1)/PageOneCurator.air to C:\Users\rod2510\AppData\Local\Temp\fla35DA.tmp
    [2014-06-27:12:10:41] Application signature verified
    [2014-06-27:12:10:41] Unpackaging/validation complete
    [2014-06-27:12:10:41] No app located for appID 'com.pageone.Curator' and pubID ''
    [2014-06-27:12:10:45] Converting unpackaged application to a native installation package in C:\Users\rod2510\AppData\Local\Temp\fla5895.tmp
    [2014-06-27:12:10:47] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #2038" errorID=2038]
    [2014-06-27:12:10:54] Application Installer end with exit code 7
    Thanks for for your help

    I found a temporary workaround. I have a similar problem on a Windows 8.1 x64 machine, although my log is slightly different. When installing the app, it says:
    [2014-06-30:12:38:04] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: open[110]: MSI Error" errorID=0]
    When updating, the error is:
    [2014-06-26:14:20:59] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    The workaround for installing is to generate an .EXE package in Flash IDE and execute it as administrator. For automatic updating, I couldn't find a temporary solution. In my case, I think it is some error on AIR Runtime with Win 8.1 x64. Below, the complete install log:
    [2014-06-13:19:41:07] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-13:19:41:07] Commandline is:
    [2014-06-13:19:41:07] No installed runtime detected
    [2014-06-13:19:41:12] Relaunching with elevation
    [2014-06-13:19:41:12] Launching subprocess with commandline c:\users\tryonme\appdata\local\temp\air663a.tmp\adobe air installer.exe -ei
    [2014-06-13:19:41:16] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-13:19:41:16] Commandline is: -stdio \\.\pipe\AIR_7556_0 -ei
    [2014-06-13:19:41:16] No installed runtime detected
    [2014-06-13:19:41:16] Starting silent runtime install. Installing runtime version 14.0.0.110
    [2014-06-13:19:41:17] Installing msi at c:\users\tryonme\appdata\local\temp\air663a.tmp\setup.msi with guid {77D28FF5-242F-488A-8215-937D6A4D69E0}
    [2014-06-13:19:41:20] Runtime Installer end with exit code 0
    [2014-06-13:19:41:20] Elevated install completed
    [2014-06-13:19:41:24] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2014-06-13:19:41:24] Runtime Installer end with exit code 0
    [2014-06-13:19:41:24] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-13:19:41:24] Commandline is: -installupdatecheck
    [2014-06-13:19:41:24] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-13:19:41:25] Performing pingback request
    [2014-06-13:19:41:26] Pingback request completed with HTTP status 200
    [2014-06-13:19:41:26] Starting runtime background update check
    [2014-06-13:19:41:26] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update
    [2014-06-13:19:41:26] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update to C:\Users\TryOnMe\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-06-13:19:41:27] Runtime update not available
    [2014-06-13:19:41:27] Unpackaging cancelled
    [2014-06-13:19:41:27] Runtime Installer end with exit code 0
    [2014-06-13:19:43:26] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-13:19:43:26] Commandline is: "C:\Users\TryOnMe\Downloads\tomge2.7.90 (1).air"
    [2014-06-13:19:43:26] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-13:19:43:26] Unpackaging file:///C:/Users/TryOnMe/Downloads/tomge2.7.90%20(1).air to C:\Users\TryOnMe\AppData\Local\Temp\fla9A21.tmp
    [2014-06-13:19:43:45] Application signature verified
    [2014-06-13:19:43:45] Unpackaging/validation complete
    [2014-06-13:19:43:45] No app located for appID 'tomge' and pubID ''
    [2014-06-13:19:43:55] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\fla8CA.tmp
    [2014-06-13:19:44:08] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: open[110]: MSI Error" errorID=0]
    [2014-06-13:19:44:12] Application Installer end with exit code 7
    [2014-06-13:19:45:47] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-13:19:45:47] Commandline is: "C:\Users\TryOnMe\Downloads\tomge2.7.90 (1).air"
    [2014-06-13:19:45:47] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-13:19:45:48] Unpackaging file:///C:/Users/TryOnMe/Downloads/tomge2.7.90%20(1).air to C:\Users\TryOnMe\AppData\Local\Temp\flaC2FD.tmp
    [2014-06-13:19:46:05] Application signature verified
    [2014-06-13:19:46:05] Unpackaging/validation complete
    [2014-06-13:19:46:05] No app located for appID 'tomge' and pubID ''
    [2014-06-13:19:46:21] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\fla44FF.tmp
    [2014-06-13:19:46:35] Native installation package creation succeeded
    [2014-06-13:19:46:35] Starting app installation to C:\Program Files (x86). Installing app tomge version 2.7.90 using the source file at file:///C:/Users/TryOnMe/Downloads/tomge2.7.90%20(1).air
    [2014-06-13:19:46:35] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]
    [2014-06-13:19:46:35] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/TryOnMe/Downloads/tomge2.7.90%20(1).air
    [2014-06-13:19:46:35] Relaunching with elevation
    [2014-06-13:19:46:41] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-13:19:46:41] Commandline is: -stdio \\.\pipe\AIR_2788_0 -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/TryOnMe/Downloads/tomge2.7.90%20(1).air
    [2014-06-13:19:46:41] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-13:19:46:41] Unpackaging file:///C:/Users/TryOnMe/Downloads/tomge2.7.90%20(1).air to C:\Users\TryOnMe\AppData\Local\Temp\fla94C4.tmp
    [2014-06-13:19:47:00] Application signature verified
    [2014-06-13:19:47:00] Unpackaging/validation complete
    [2014-06-13:19:47:00] No app located for appID 'tomge' and pubID ''
    [2014-06-13:19:47:00] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\flaDC2E.tmp
    [2014-06-13:19:47:15] Native installation package creation succeeded
    [2014-06-13:19:47:15] Starting silent app installation to C:\Program Files (x86). Installing app tomge version 2.7.90 using the source file at file:///C:/Users/TryOnMe/Downloads/tomge2.7.90%20(1).air
    [2014-06-13:19:47:15] Installing msi at C:\Users\TryOnMe\AppData\Local\Temp\flaDC2E.tmp\setup.msi with guid {A267AAC8-1C79-A102-F7F3-9FB3E08E84E8}
    [2014-06-13:19:47:28] Application Installer end with exit code 0
    [2014-06-13:19:47:29] Elevated install completed
    [2014-06-13:19:47:29] Launching subprocess with commandline C:\Program Files (x86)\TryOnMe Global Edition\TryOnMe Global Edition.exe
    [2014-06-13:19:47:30] Application Installer end with exit code 0
    [2014-06-14:03:00:37] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-14:03:00:37] Commandline is: -update "c:\program files (x86)\tryonme global edition\tryonme global edition.exe" "C:\Users\TryOnMe\AppData\Roaming\tomge\Local Store\#ApplicationUpdater\update.air" 2.7.91
    [2014-06-14:03:00:37] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-14:03:00:37] Installed app (tomge) located at c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-14:03:00:38] Unpackaging file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air to C:\Users\TryOnMe\AppData\Local\Temp\flaDC90.tmp
    [2014-06-14:03:00:54] Application signature verified
    [2014-06-14:03:00:54] Unpackaging/validation complete
    [2014-06-14:03:00:55] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\fla1E8B.tmp
    [2014-06-14:03:01:09] Native installation package creation succeeded
    [2014-06-14:03:01:09] Starting app update of c:\program files (x86). Updating from tomge version 2.7.90 to tomge version 2.7.91 using the source file at file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air
    [2014-06-14:03:01:09] Installing msi at C:\Users\TryOnMe\AppData\Local\Temp\fla1E8B.tmp\setup.msi with guid {113FDCAD-75BE-7C5F-F584-085B8439F87F}
    [2014-06-14:03:01:26] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-06-14:03:01:26] Rolling back install of C:\Users\TryOnMe\AppData\Local\Temp\fla1E8B.tmp\setup.msi
    [2014-06-14:03:01:26] Rollback complete
    [2014-06-14:03:01:26] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-06-14:03:01:26] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\tryonme global edition\tryonme global edition.exe" file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air 2.7.91
    [2014-06-14:03:01:26] Relaunching with elevation
    [2014-06-14:03:01:30] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-14:03:01:30] Commandline is: -stdio \\.\pipe\AIR_8700_0 -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\tryonme global edition\tryonme global edition.exe" file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air 2.7.91
    [2014-06-14:03:01:30] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-14:03:01:30] Installed app (tomge) located at c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-14:03:01:30] Unpackaging file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air to C:\Users\TryOnMe\AppData\Local\Temp\flaAA4F.tmp
    [2014-06-14:03:01:47] Application signature verified
    [2014-06-14:03:01:47] Unpackaging/validation complete
    [2014-06-14:03:01:47] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\flaECD8.tmp
    [2014-06-14:03:02:01] Native installation package creation succeeded
    [2014-06-14:03:02:01] Starting silent app update of c:\program files (x86). Updating from tomge version 2.7.90 to tomge version 2.7.91 using the source file at file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air
    [2014-06-14:03:02:01] Installing msi at C:\Users\TryOnMe\AppData\Local\Temp\flaECD8.tmp\setup.msi with guid {113FDCAD-75BE-7C5F-F584-085B8439F87F}
    [2014-06-14:03:02:50] Application Installer end with exit code 0
    [2014-06-14:03:02:51] Elevated install completed
    [2014-06-14:03:02:51] Launching subprocess with commandline c:\program files (x86)\TryOnMe Global Edition\TryOnMe Global Edition.exe
    [2014-06-14:03:02:52] Application Installer end with exit code 0
    [2014-06-23:23:58:28] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-06-23:23:58:28] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-23:23:58:28] Commandline is: -updatecheck
    [2014-06-23:23:58:28] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-23:23:58:29] Performing pingback request
    [2014-06-23:23:58:29] Starting runtime background update check
    [2014-06-23:23:58:29] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update
    [2014-06-23:23:58:29] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update to C:\Users\TryOnMe\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-06-23:23:58:29] Runtime update not available
    [2014-06-23:23:58:29] Unpackaging cancelled
    [2014-06-23:23:58:29] Runtime Installer end with exit code 0
    [2014-06-26:14:20:46] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:14:20:46] Commandline is: -update "c:\program files (x86)\tryonme global edition\tryonme global edition.exe" "C:\Users\TryOnMe\AppData\Roaming\tomge\Local Store\#ApplicationUpdater\update.air" 2.7.92
    [2014-06-26:14:20:46] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:14:20:46] Installed app (tomge) located at c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:14:20:46] Unpackaging file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air to C:\Users\TryOnMe\AppData\Local\Temp\fla1536.tmp
    [2014-06-26:14:20:57] Application signature verified
    [2014-06-26:14:20:57] Unpackaging/validation complete
    [2014-06-26:14:20:57] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\fla3F93.tmp
    [2014-06-26:14:20:59] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2014-06-26:14:22:40] Launching subprocess with commandline c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:14:22:41] Application Installer end with exit code 7
    [2014-06-26:14:26:16] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:14:26:16] Commandline is: -update "c:\program files (x86)\tryonme global edition\tryonme global edition.exe" "C:\Users\TryOnMe\AppData\Roaming\tomge\Local Store\#ApplicationUpdater\update.air" 2.7.92
    [2014-06-26:14:26:16] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:14:26:16] Installed app (tomge) located at c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:14:26:16] Unpackaging file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air to C:\Users\TryOnMe\AppData\Local\Temp\fla1E27.tmp
    [2014-06-26:14:26:26] Application signature verified
    [2014-06-26:14:26:26] Unpackaging/validation complete
    [2014-06-26:14:26:26] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\fla44CB.tmp
    [2014-06-26:14:26:28] Native installation package creation succeeded
    [2014-06-26:14:26:28] Starting app update of c:\program files (x86). Updating from tomge version 2.7.91 to tomge version 2.7.92 using the source file at file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air
    [2014-06-26:14:26:28] Installing msi at C:\Users\TryOnMe\AppData\Local\Temp\fla44CB.tmp\setup.msi with guid {57F5D81A-1C16-1202-4228-92539692C186}
    [2014-06-26:14:26:43] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-06-26:14:26:43] Rolling back install of C:\Users\TryOnMe\AppData\Local\Temp\fla44CB.tmp\setup.msi
    [2014-06-26:14:26:43] Rollback complete
    [2014-06-26:14:26:43] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-06-26:14:26:43] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\tryonme global edition\tryonme global edition.exe" file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air 2.7.92
    [2014-06-26:14:26:43] Relaunching with elevation
    [2014-06-26:14:26:46] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:14:26:46] Commandline is: -stdio \\.\pipe\AIR_7148_0 -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\tryonme global edition\tryonme global edition.exe" file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air 2.7.92
    [2014-06-26:14:26:46] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:14:26:46] Installed app (tomge) located at c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:14:26:47] Unpackaging file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air to C:\Users\TryOnMe\AppData\Local\Temp\fla94ED.tmp
    [2014-06-26:14:26:58] Application signature verified
    [2014-06-26:14:26:58] Unpackaging/validation complete
    [2014-06-26:14:26:58] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\flaBFD7.tmp
    [2014-06-26:14:26:59] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2014-06-26:14:26:59] Elevated install failed: error 5005 Unhandled exception Error: EndUpdateResource: Windows Error #5
    [2014-06-26:14:27:01] Application Installer end with exit code 7
    [2014-06-26:14:27:01] Launching subprocess with commandline c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:14:27:02] Application Installer end with exit code 7
    [2014-06-26:14:35:47] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:14:35:47] Commandline is: -update "c:\program files (x86)\tryonme global edition\tryonme global edition.exe" "C:\Users\TryOnMe\AppData\Roaming\tomge\Local Store\#ApplicationUpdater\update.air" 2.7.92
    [2014-06-26:14:35:47] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:14:35:48] Installed app (tomge) located at c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:14:35:48] Unpackaging file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air to C:\Users\TryOnMe\AppData\Local\Temp\flaD80A.tmp
    [2014-06-26:14:35:58] Application signature verified
    [2014-06-26:14:35:58] Unpackaging/validation complete
    [2014-06-26:14:35:58] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\flaFECD.tmp
    [2014-06-26:14:36:00] Native installation package creation succeeded
    [2014-06-26:14:36:00] Starting app update of c:\program files (x86). Updating from tomge version 2.7.91 to tomge version 2.7.92 using the source file at file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air
    [2014-06-26:14:36:00] Installing msi at C:\Users\TryOnMe\AppData\Local\Temp\flaFECD.tmp\setup.msi with guid {57F5D81A-1C16-1202-4228-92539692C186}
    [2014-06-26:14:36:01] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-06-26:14:36:01] Rolling back install of C:\Users\TryOnMe\AppData\Local\Temp\flaFECD.tmp\setup.msi
    [2014-06-26:14:36:01] Rollback complete
    [2014-06-26:14:36:01] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-06-26:14:36:01] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\tryonme global edition\tryonme global edition.exe" file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air 2.7.92
    [2014-06-26:14:36:01] Relaunching with elevation
    [2014-06-26:14:36:07] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:14:36:07] Commandline is: -stdio \\.\pipe\AIR_728_0 -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\tryonme global edition\tryonme global edition.exe" file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air 2.7.92
    [2014-06-26:14:36:07] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:14:36:07] Installed app (tomge) located at c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:14:36:08] Unpackaging file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air to C:\Users\TryOnMe\AppData\Local\Temp\fla256F.tmp
    [2014-06-26:14:36:18] Application signature verified
    [2014-06-26:14:36:18] Unpackaging/validation complete
    [2014-06-26:14:36:18] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\fla4C8F.tmp
    [2014-06-26:14:36:19] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2014-06-26:14:36:19] Elevated install failed: error 5005 Unhandled exception Error: EndUpdateResource: Windows Error #5
    [2014-06-26:14:36:21] Application Installer end with exit code 7
    [2014-06-26:14:36:26] Launching subprocess with commandline c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:14:36:26] Application Installer end with exit code 7
    [2014-06-26:14:49:00] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:14:49:00] Commandline is: -update "c:\program files (x86)\tryonme global edition\tryonme global edition.exe" "C:\Users\TryOnMe\AppData\Roaming\tomge\Local Store\#ApplicationUpdater\update.air" 2.7.92
    [2014-06-26:14:49:00] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:14:49:00] Installed app (tomge) located at c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:14:49:00] Unpackaging file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air to C:\Users\TryOnMe\AppData\Local\Temp\flaEEB4.tmp
    [2014-06-26:14:49:10] Application signature verified
    [2014-06-26:14:49:10] Unpackaging/validation complete
    [2014-06-26:14:49:10] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\fla149D.tmp
    [2014-06-26:14:49:12] Native installation package creation succeeded
    [2014-06-26:14:49:12] Starting app update of c:\program files (x86). Updating from tomge version 2.7.91 to tomge version 2.7.92 using the source file at file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air
    [2014-06-26:14:49:12] Installing msi at C:\Users\TryOnMe\AppData\Local\Temp\fla149D.tmp\setup.msi with guid {57F5D81A-1C16-1202-4228-92539692C186}
    [2014-06-26:14:49:13] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-06-26:14:49:13] Rolling back install of C:\Users\TryOnMe\AppData\Local\Temp\fla149D.tmp\setup.msi
    [2014-06-26:14:49:13] Rollback complete
    [2014-06-26:14:49:13] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-06-26:14:49:13] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\tryonme global edition\tryonme global edition.exe" file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air 2.7.92
    [2014-06-26:14:49:13] Relaunching with elevation
    [2014-06-26:14:49:15] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:14:49:15] Commandline is: -stdio \\.\pipe\AIR_5384_0 -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\tryonme global edition\tryonme global edition.exe" file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air 2.7.92
    [2014-06-26:14:49:15] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:14:49:15] Installed app (tomge) located at c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:14:49:15] Unpackaging file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air to C:\Users\TryOnMe\AppData\Local\Temp\fla27D5.tmp
    [2014-06-26:14:49:25] Application signature verified
    [2014-06-26:14:49:25] Unpackaging/validation complete
    [2014-06-26:14:49:25] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\fla4EF6.tmp
    [2014-06-26:14:49:26] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2014-06-26:14:49:26] Elevated install failed: error 5005 Unhandled exception Error: EndUpdateResource: Windows Error #5
    [2014-06-26:14:49:28] Application Installer end with exit code 7
    [2014-06-26:14:49:31] Launching subprocess with commandline c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:14:49:31] Application Installer end with exit code 7
    [2014-06-26:14:51:49] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:14:51:49] Commandline is: -update "c:\program files (x86)\tryonme global edition\tryonme global edition.exe" "C:\Users\TryOnMe\AppData\Roaming\tomge\Local Store\#ApplicationUpdater\update.air" 2.7.92
    [2014-06-26:14:51:49] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:14:51:49] Installed app (tomge) located at c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:14:51:50] Unpackaging file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air to C:\Users\TryOnMe\AppData\Local\Temp\fla8359.tmp
    [2014-06-26:14:51:59] Application signature verified
    [2014-06-26:14:51:59] Unpackaging/validation complete
    [2014-06-26:14:51:59] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\flaA9BF.tmp
    [2014-06-26:14:52:01] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2014-06-26:14:52:05] Launching subprocess with commandline c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:14:52:06] Application Installer end with exit code 7
    [2014-06-26:14:56:26] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:14:56:26] Commandline is: -update "c:\program files (x86)\tryonme global edition\tryonme global edition.exe" "C:\Users\TryOnMe\AppData\Roaming\tomge\Local Store\#ApplicationUpdater\update.air" 2.7.92
    [2014-06-26:14:56:26] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:14:56:26] Installed app (tomge) located at c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:14:56:27] Unpackaging file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air to C:\Users\TryOnMe\AppData\Local\Temp\flaBEAA.tmp
    [2014-06-26:14:56:37] Application signature verified
    [2014-06-26:14:56:37] Unpackaging/validation complete
    [2014-06-26:14:56:37] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\flaE4C1.tmp
    [2014-06-26:14:56:38] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2014-06-26:14:56:50] Launching subprocess with commandline c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:14:56:50] Application Installer end with exit code 7
    [2014-06-26:15:18:06] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:15:18:06] Commandline is: C:\Users\TryOnMe\Desktop\tomge2.7.92.air
    [2014-06-26:15:18:06] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:15:18:07] Unpackaging file:///C:/Users/TryOnMe/Desktop/tomge2.7.92.air to C:\Users\TryOnMe\AppData\Local\Temp\fla9537.tmp
    [2014-06-26:15:18:17] Application signature verified
    [2014-06-26:15:18:17] Unpackaging/validation complete
    [2014-06-26:15:18:17] Installed app (tomge) located at C:\program files (x86)\TryOnMe Global Edition\TryOnMe Global Edition.exe
    [2014-06-26:15:18:20] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\flaC958.tmp
    [2014-06-26:15:18:21] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2014-06-26:15:18:29] Application Installer end with exit code 7
    [2014-06-26:15:18:44] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:15:18:44] Commandline is: C:\Users\TryOnMe\Desktop\tomge2.7.92.air
    [2014-06-26:15:18:44] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:15:18:45] Unpackaging file:///C:/Users/TryOnMe/Desktop/tomge2.7.92.air to C:\Users\TryOnMe\AppData\Local\Temp\fla27E2.tmp
    [2014-06-26:15:18:55] Application signature verified
    [2014-06-26:15:18:55] Unpackaging/validation complete
    [2014-06-26:15:18:56] Installed app (tomge) located at C:\program files (x86)\TryOnMe Global Edition\TryOnMe Global Edition.exe
    [2014-06-26:15:19:05] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\fla771C.tmp
    [2014-06-26:15:19:06] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2014-06-26:15:19:10] Application Installer end with exit code 7
    [2014-06-26:17:40:11] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:17:40:11] Commandline is: C:\Users\TryOnMe\Desktop\tomge2.7.92.air
    [2014-06-26:17:40:11] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:17:40:12] Unpackaging file:///C:/Users/TryOnMe/Desktop/tomge2.7.92.air to C:\Users\TryOnMe\AppData\Local\Temp\flaAABA.tmp
    [2014-06-26:17:40:23] Application signature verified
    [2014-06-26:17:40:23] Unpackaging/validation complete
    [2014-06-26:17:40:23] Installed app (tomge) located at C:\program files (x86)\TryOnMe Global Edition\TryOnMe Global Edition.exe
    [2014-06-26:17:40:39] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\fla1339.tmp
    [2014-06-26:17:40:41] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2014-06-26:17:41:18] Application Installer end with exit code 7
    [2014-06-26:17:42:05] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:17:42:05] Commandline is:
    [2014-06-26:17:42:05] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:17:42:13] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2014-06-26:17:42:13] Runtime Installer end with exit code 0
    [2014-06-26:17:42:14] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:17:42:14] Commandline is: -installupdatecheck
    [2014-06-26:17:42:14] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:17:42:14] Performing pingback request
    [2014-06-26:17:42:15] Pingback request completed with HTTP status 200
    [2014-06-26:17:42:15] Starting runtime background update check
    [2014-06-26:17:42:15] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update
    [2014-06-26:17:42:15] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update to C:\Users\TryOnMe\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-06-26:17:42:15] Runtime update not available
    [2014-06-26:17:42:15] Unpackaging cancelled
    [2014-06-26:17:42:15] Runtime Installer end with exit code 0
    [2014-06-26:17:47:24] Application Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:17:47:24] Commandline is: -update "c:\program files (x86)\tryonme global edition\tryonme global edition.exe" "C:\Users\TryOnMe\AppData\Roaming\tomge\Local Store\#ApplicationUpdater\update.air" 2.7.93
    [2014-06-26:17:47:24] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:17:47:24] Installed app (tomge) located at c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:17:47:24] Unpackaging file:///C:/Users/TryOnMe/AppData/Roaming/tomge/Local%20Store/%23ApplicationUpdater/update .air to C:\Users\TryOnMe\AppData\Local\Temp\fla4373.tmp
    [2014-06-26:17:47:35] Application signature verified
    [2014-06-26:17:47:35] Unpackaging/validation complete
    [2014-06-26:17:47:35] Converting unpackaged application to a native installation package in C:\Users\TryOnMe\AppData\Local\Temp\fla6B3F.tmp
    [2014-06-26:17:47:36] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2014-06-26:17:47:38] Launching subprocess with commandline c:\program files (x86)\tryonme global edition\tryonme global edition.exe
    [2014-06-26:17:47:39] Application Installer end with exit code 7
    [2014-06-26:17:53:20] Runtime Installer begin with version 3.8.0.1430 on Windows 8 x86
    [2014-06-26:17:53:20] Commandline is:
    [2014-06-26:17:53:20] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:17:53:24] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2014-06-26:17:53:24] Runtime Installer end with exit code 0
    [2014-06-26:17:53:24] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:17:53:24] Commandline is: -installupdatecheck
    [2014-06-26:17:53:24] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:17:53:25] Performing pingback request
    [2014-06-26:17:53:26] Pingback request completed with HTTP status 200
    [2014-06-26:17:53:26] Starting runtime background update check
    [2014-06-26:17:53:26] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update
    [2014-06-26:17:53:26] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update to C:\Users\TryOnMe\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-06-26:17:53:26] Runtime update not available
    [2014-06-26:17:53:26] Unpackaging cancelled
    [2014-06-26:17:53:26] Runtime Installer end with exit code 0
    [2014-06-26:17:53:55] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:17:53:55] Commandline is: -arp:uninstall
    [2014-06-26:17:53:55] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:17:54:06] Relaunching with elevation
    [2014-06-26:17:54:06] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
    [2014-06-26:17:54:06] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
    [2014-06-26:17:54:06] Commandline is: -stdio \\.\pipe\AIR_5736_0 -eu
    [2014-06-26:17:54:06] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-06-26:17:54:06] Starting runtime uninstall. Uninstalling runtime version 14.0.0.110
    [2014-06-26:17:54:06] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi
    [2014-06-26:17:54:07] Uninstalling product with GUID {77D28FF5-242F-488A-8215-937D6A4D69E0}
    [2014-06-26:17:54:08] Runtime Installer end with exit code 0
    [2014-06-26:17:54:09] Elevated install completed
    [2014-06-26:17:54:09] Runtime Installer end with exit code 0
    [2014-06-26:17:54:37] Runtime Installer begin with version 3.8.0.1430 on Windows 8 x86
    [2014-06-26:17:54:37] Commandline is:
    [2014-06-26:17:54:37] No installed runtime detected
    [2014-06-26:17:54:40] Relaunching with elevation
    [2014-06-26:17:54:40] Launching subprocess with commandline c:\users\tryonme\appdata\local\temp\aircfa8.tmp\adobe air installer.exe -ei
    [2014-06-26:17:54:42] Runtime Installer begin with version 3.8.0.1430 on Windows 8 x86
    [2014-06-26:17:54:42] Commandline is: -stdio \\.\pipe\AIR_5236_0 -ei
    [2014-

  • Cannot install AIR application when the system date is set beyond 10/31/2017

    I created a native time-stamped installer for an AIR application. While testing the installer with different system dates, I noticed that the installer does not work when the system date is set beyond 10/31/2017. I tested the same with a self-signed certificate as well as a Verisign certificate and found the behaviour to be consistent. Why does the installer stop working after this date?

    Thanks very much for keeping this issue alive.
    Let me restate the issue:
    We have a AIR 2.0.4.13090 sidecar application. Installing the application for the very first time seems to work. Any uninstall or update after that runs into issues on the problematic Windows 7 64 bit machine. The installer logs all point the finger to Windows Installer having problems writing to the temp directory.
    We've gone through many, many things trying to resolve this, including resetting administrative access to the temp directory and flushing the temp directory out entirely. I'm reporting this news secondhand, so it's not possible for me to directly relate the exact measures taken, step-by-step. The ONLY thing that reliably worked for running and installing updates on this AIR application was the following:
    1) Create a new administrative level user.
    2) Log in with that user.
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    if the user account created in step 1 is not deleted in step 5 and is used to attempt a further update or uninstall, it will fail. This seems to tell me that AIR is able to utilize the temp folder via Windows Installer correctly only once. After that, it dirties this directory somehow and is unable to use/write to it, and subsequent uninstalls/updates fail with error 0.
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  • Can't install air application from website

    I am trying to install an Adobe Air application from a local
    web page using badge but get the "Something went wrong trying to
    install this application"
    When I click on the .air file directly all works ok
    One thing I've noticed is that if I try to launch the .air
    file from the browser, it doesn't to know what program to use to
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