Problems with alignment when printing a mail merge envelope in Word 2013

I am using Mail Merge in Word 2013 to print approximately 100 envelopes, size #10 landscape (9.5" x 4.12"), with a return and recipient address.  But when it goes to print, the alignment is completely wrong: it prints the recipient address
at the "top" of the envelope, and the return address is completely cut off.  I have everything set up correctly in the document file and can preview each one of my envelopes.  Everything looks great on the screen, but the envelopes will
not print correctly.
I have verified Word's printer feed method (by going to Envelopes > Feed > Printing Options) so that it matches how the blank envelopes are sitting in my printer tray.  I have verified in both Word and on my printer setup that the #10 envelope
is the correct paper shape/size.  I have verified the document's orientation (landscape) and the margins.  However, the envelopes still do not print in alignment with how they appear on the screen.  I've tried changing the printer feed method
and the position of the envelope, but it prints the same way every time -- regardless of which feed direction I choose in Word.  The recipient address is always too high up on the envelope, and the return address is completely cut off.
On a hunch, I inserted a plain sheet of 8.5" x 11" paper and printed the "envelope" on that.  Sure enough, Word prints the document as if the envelope were glued to the upper right corner of the sheet of paper.  (As in, if I
attached the #10 envelope to the upper right corner of the sheet of paper, all of the fields would be correctly aligned.)
How do I fix this and get the envelopes to print correctly?  Please remember that I have tried changing the printer feed method (the direction the envelopes go into the printer) on Word, which has no effect on how the document ends up printing.
Thank you for your help!

Hi,
We would suggest that you do any of the following:
Update your printer driver.
Go back to the
Printing Options
tab of the Envelope Options
dialog box, and make adjustments to the printing options. Print the envelope again. Repeat this process until you discover a configuration of printing options that yields the results that you want.
You may also follow this article steps to Create and print a single envelope test if it works:
http://office.microsoft.com/en-us/word-help/create-and-print-a-single-envelope-HA102145290.aspx#BM2
Best regards,
Karen Hu

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