Problems with Free Trial of Acrobat XI

I'm having problems with the free trial of Acrobat XI Pro..I click and download, but thereafter it doesn't sync

And when you post there, please explain "doesn't sync" in more details. Please include any error messages in full, or screen shots.

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Problems installing free trial of Acrobat Pro XI

Hi everyone,
I've completed all the steps I've been prompted with so far to download the Acrobat Pro free trial and the Install Adobe Download Assistant icon is in my dock (I'm on a Mac running OSX) but it's not showing up in my applications list and I can't figure out how to open it or what I should be doing now in order to use it. Any suggestions? I need to get this sorted urgently...

Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: @(#)PROGRAM:Install PROJECT:Install-735
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: @(#)PROGRAM:Installer PROJECT:Installer-618
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Hardware: MacBookPro8,2 @ 2.20 GHz (x 8), 4096 MB RAM
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Running OS Build: Mac OS X 10.8.5 (12F45)
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: TMPDIR=/var/folders/3_/l_2qym6n4mx605b9xs2tz1y80000gn/T/
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: SHELL=/bin/bash
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: HOME=/Users/SonyaGayBourn
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: USER=SonyaGayBourn
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: LOGNAME=SonyaGayBourn
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: SSH_AUTH_SOCK=/tmp/launch-QmehBF/Listeners
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: Apple_Ubiquity_Message=/tmp/launch-Ug9ebC/Apple_Ubiquity_Message
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: Apple_PubSub_Socket_Render=/tmp/launch-0MYd99/Render
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: DISPLAY=/tmp/launch-xw2Y8L/org.macosforge.xquartz:0
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: COMMAND_MODE=unix2003
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: DYLD_INSERT_LIBRARIES=
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: DYLD_LIBRARY_PATH=/Applications/Firefox.app/Contents/MacOS
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_CRASHREPORTER_DATA_DIRECTORY=/Users/SonyaGayBourn/Library/Application Support/Firefox/Crash Reports
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_CRASHREPORTER_RESTART_ARG_0=/Applications/Firefox.app/Contents/MacOS/firefox
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_CRASHREPORTER_RESTART_ARG_1=-psn_0_204850
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_CRASHREPORTER_RESTART_ARG_2=
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_CRASHREPORTER_STRINGS_OVERRIDE=/Applications/Firefox.app/Contents/MacOS/browser/crash reporter-override.ini
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_LAUNCHED_CHILD=
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: NO_EM_RESTART=
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XRE_BINARY_PATH=
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XRE_PROFILE_LOCAL_PATH=
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XRE_PROFILE_NAME=
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XRE_PROFILE_PATH=
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XRE_START_OFFLINE=
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XUL_APP_FILE=
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Adobe Acrobat XI Pro (11.0.07)   Installation Log
Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Opened from: /Volumes/Acrobat 11/Adobe Acrobat XI/Adobe Acrobat XI Pro Installer.pkg
Jun 11 00:33:56 unknown60c5478ee142 Installer[4728]: Product archive /Volumes/Acrobat 11/Adobe Acrobat XI/Adobe Acrobat XI Pro Installer.pkg trustLevel=202
Jun 11 00:34:19 unknown60c5478ee142 Installer[4728]: JS: 10.6 or higher:1
Jun 11 00:34:20 unknown60c5478ee142 Installer[4728]: InstallerStatusNotifications plugin loaded
Jun 11 00:34:33 unknown60c5478ee142 runner[4741]: Administrator authorization granted.
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: ================================================================================
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: User picked Standard Install
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Choices selected for installation:
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:     Install: " Adobe Acrobat XI Pro (11.0.07) "
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#acrobatpreinstall.pkg : com.adobe.acrobat.11.viewer.preinstall.pkg.MUI : 11.0.0
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#AdobeApplicationManager.pkg : com.adobe.PDApp.AdobeApplicationManager.installer.pkg : 1
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:     Install: "Application"
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#application.pkg : com.adobe.acrobat.11.viewer.app.pkg.MUI : 11.0.0
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:     Install: "Browser Plug-In"
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#browserPlugin.pkg : com.adobe.acrobat.11.viewer.browser.pkg.MUI : 11.0.0
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#support.pkg : com.adobe.acrobat.11.viewer.appsupport.pkg.MUI : 11.0.0
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#automator.pkg : com.adobe.acrobat.11.viewer.print_automator.pkg.MUI : 11.0.0
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#pdfservices.pkg : com.adobe.acrobat.11.viewer.print_pdf_services.pkg.MUI : 11.0.0
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#payload.pkg : com.adobe.acrobat.viewer.11.0.07.patch.pkg : 11.0.07
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: ================================================================================
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: It took 0.00 seconds to summarize the package selections.
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#acrobatpreinstall.pkg
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#AdobeApplicationManager.pkg
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#application.pkg
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#browserPlugin.pkg
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#support.pkg
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#automator.pkg
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#pdfservices.pkg
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#payload.pkg
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Set authorization level to root for session
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Will use PK session
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Starting installation:
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Configuring volume "Macintosh HD"
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Preparing disk for local booted install.
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Free space on "Macintosh HD": 87.28 GB (87284850688 bytes).
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Create temporary directory "/var/folders/3_/l_2qym6n4mx605b9xs2tz1y80000gn/T//Install.47282WITFu"
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: IFPKInstallElement (8 packages)
Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Using authorization level of root for IFPKInstallElement
Jun 11 00:34:34 unknown60c5478ee142 installd[4745]: installd: Starting
Jun 11 00:34:34 unknown60c5478ee142 installd[4745]: installd: uid=0, euid=0
Jun 11 00:34:34 unknown60c5478ee142 installd[4745]: PackageKit: ----- Begin install -----
Jun 11 00:34:34 unknown60c5478ee142 installd[4745]: PackageKit: request=PKInstallRequest <8 packages, destination=/>
Jun 11 00:34:34 unknown60c5478ee142 installd[4745]: PackageKit: packages=(
        "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#acrobatpreinstall.pkg>",
        "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#AdobeApplicationManager.pkg>",
        "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#application.pkg>",
        "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#browserPlugin.pkg>",
        "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#support.pkg>",
        "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#automator.pkg>",
        "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#pdfservices.pkg>",
        "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#payload.pkg>"
Jun 11 00:34:38 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#acrobatpreinstall.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/tmp, uid=0)
Jun 11 00:34:40 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#AdobeApplicationManager.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root, uid=0)
Jun 11 00:34:50 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#application.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Applications/Adobe Acrobat XI Pro, uid=0)
Jun 11 00:35:10 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#browserPlugin.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/Internet Plug-Ins, uid=0)
Jun 11 00:35:12 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#support.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/Application Support, uid=0)
Jun 11 00:35:15 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#automator.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/Automator, uid=0)
Jun 11 00:35:15 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#pdfservices.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/PDF Services, uid=0)
Jun 11 00:35:20 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#payload.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/tmp/com.adobe.acrobat.viewer.updater, uid=0)
Jun 11 00:35:24 unknown60c5478ee142 installd[4745]: PackageKit: prevent user idle system sleep
Jun 11 00:35:24 unknown60c5478ee142 installd[4745]: PackageKit: suspending backupd
Jun 11 00:35:24 unknown60c5478ee142 installd[4745]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.acrobat.11.viewer.preinstall.pkg.M UI.JqQ9y5
Jun 11 00:35:25 unknown60c5478ee142 install_monitor[4751]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Jun 11 00:35:28 unknown60c5478ee142 installd[4745]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.t5Z4jL
Jun 11 00:35:28 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: PRE AAM INSTALL....................
Jun 11 00:35:28 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: AAMIAssetsDir /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.t5Z4jL
Jun 11 00:35:28 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: Checking for ignore AAM.
Jun 11 00:35:29 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: ignore_aam return code 1.
Jun 11 00:35:29 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: Launch AAM Installation in silent mode...
Jun 11 00:35:29 unknown60c5478ee142 installd[4745]: ./preinstall: Starting Installer... In Silent mode.
Jun 11 00:36:04 unknown60c5478ee142 installd[4745]: ./preinstall: Installation successful.
Jun 11 00:36:04 unknown60c5478ee142 installd[4745]: ./preinstall: Exiting Installer with Code: 0
Jun 11 00:36:05 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: Exit status: 0
Jun 11 00:36:05 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: For more detailed logs check:~/Library/Logs/PDApp.log
Jun 11 00:36:05 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: AAM Install Success.
Jun 11 00:36:05 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: END OF PRE AAM INSTALL....................
Jun 11 00:36:05 unknown60c5478ee142 installd[4745]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.acrobat.11.viewer.app.pkg.MUI.TMsP 8B
Jun 11 00:36:07 unknown60c5478ee142 installd[4745]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.acrobat.viewer.11.0.07.patch.pkg.r Tbltj
Jun 11 00:36:07 unknown60c5478ee142 installd[4745]: ./preinstall: INFO: Patch is running in chained installer mode.
Jun 11 00:36:07 unknown60c5478ee142 installd[4745]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root (3 items) to /
Jun 11 00:36:23 unknown60c5478ee142 installd[4745]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.t5Z4jL
Jun 11 00:36:23 unknown60c5478ee142 installd[4745]: ./postinstall: AAMInstaller: POST AAM INSTALL....................
Jun 11 00:36:23 unknown60c5478ee142 installd[4745]: ./postinstall: AAMInstaller: END OF POST AAM INSTALL....................
Jun 11 00:36:23 unknown60c5478ee142 installd[4745]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.acrobat.11.viewer.app.pkg.MUI.TMsP 8B
Jun 11 00:36:25 unknown60c5478ee142 installd[4745]: ./postinstall: Unexpected element in installation dir: Icon
    . Not customizing the icon.
Jun 11 00:36:25 unknown60c5478ee142 installd[4745]: ./postinstall: AcroInstallLocaleID=MUI added in AcroLocale.plist of Adobe Acrobat Pro.app/Contents
Jun 11 00:36:29 unknown60c5478ee142 installd[4745]: ./postinstall: Replacing the hive AdobePDFSettings of /Library/Preferences/com.adobe.PDFAdminSettings.plist with that of /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.acrobat.11.viewer.app.pkg.MUI.TMsP 8B/Resources/com.adobe.PDFAdminSettings.plist
Jun 11 00:36:29 unknown60c5478ee142 installd[4745]: ./postinstall: Error in converting the plist /Library/Preferences/com.adobe.PDFAdminSettings.plist to xml1 format
Jun 11 00:36:29 unknown60c5478ee142 installd[4745]: ./postinstall: Could not install PDFAdminSettings
Jun 11 00:36:29 unknown60c5478ee142 install_monitor[4751]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Jun 11 00:36:29 unknown60c5478ee142 installd[4745]: PackageKit: releasing backupd
Jun 11 00:36:30 unknown60c5478ee142 installd[4745]: PackageKit: allow user idle system sleep
Jun 11 00:36:31 unknown60c5478ee142 installd[4745]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Adobe Acrobat XI Pro Installer.pkg”." UserInfo=0x7f885ee03c70 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20P ro%20Installer.pkg#application.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.11.viewer.app.pkg.MUI, NSLocalizedDescription=An error occurred while running scripts from the package “Adobe Acrobat XI Pro Installer.pkg”.} {
        NSFilePath = "./postinstall";
        NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAdobe Acrobat XI Pro Installer.pkg\U201d.";
        NSURL = "file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#application.pkg";
        PKInstallPackageIdentifier = "com.adobe.acrobat.11.viewer.app.pkg.MUI";
Jun 11 00:36:31 unknown60c5478ee142 Installer[4728]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Adobe Acrobat XI Pro Installer.pkg”." UserInfo=0x7febadd127f0 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20P ro%20Installer.pkg#application.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.11.viewer.app.pkg.MUI, NSLocalizedDescription=An error occurred while running scripts from the package “Adobe Acrobat XI Pro Installer.pkg”.}
Jun 11 00:36:31 unknown60c5478ee142 Installer[4728]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Jun 11 00:36:31 unknown60c5478ee142 Installer[4728]: IFDInstallController AA03CDB0 state = 7
Jun 11 00:36:31 unknown60c5478ee142 Installer[4728]: Displaying 'Install Failed' UI.
Jun 11 00:36:31 unknown60c5478ee142 Installer[4728]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

Problem with free trials

i cannot start my free photoshop trial. what do i have to do?

Without system information and details like what version of PS nobody can even begin to guess.
Mylenium

Problems with free trial

i am trying to download illustrator cs6 and get error #2046 what does this mean?

We're as much in the dark as you... you need to provide system information and otehr details liek what browser you use, what your network connection is etc.. As a start, try the altrernate download method:
Direct Download Links for Adobe Software
Mylenium

Error 1061 when downloading free trial of Acrobat XI Pro

I am attempting to download a free trial of Acrobat XI Pro on a PC running Windows 8. While downloading, I receive an error message of "Windows Search Error 1061: The service cannot accept control messages at this time." I have tried stopping the Windows Search service through the admin services in my Control Panel but receive a similar message (or one indicating that other services dependant upon Windows Search are running). Can I "ignore" this error and continue to succesfully download the trial version? Or, is there a way to stop this service until the download is completed? I am not an IT professional, so any advice is appreciated.

Don't know, but I would suggest to just try ignoring it and seeing if you get a successful download. Of course, when you install you need to be logged in as the administrator and disable anti-virus. An online search for the error suggests the problem is a WIndows configuration issue. The one site I found had a fix tool, but I do not generally recommend downloading such fix files. Another site suggests a corrupt registry.
You might try the CCleaner tool to see if that can help with the registry. However, I would just continue with the download if you can and see if it works.

TROUBLE WITH FREE TRIAL EXPIRING

I downloaded a free trial of Acrobat Pro- It has just expired I now no longer open any pdf saved documents. Every attempt generates a message from Adobe telling me I can or must purchase the software formely under trial.
I am not interested in purchasing @ this time,and want only to restore the conventional Adobe software I had before I agrre to the trial offer.
Adobereaderxxx

I had the same problem and followed the instruction to remove Acrobat and reinstall Reader.
I am now able once again to open my computer PDF files with the newly downloaded Adobe Reader BUT when I try to open PDF files in emails or on home pages the following message appears. "There is a problem with Adobe Acrobat/Reader. If it is running please exit and try again [ 1:1 ]." Can you advise please.

Error message when trying to download a free trial of Acrobat XI Pro

Hi, having issues when trying to Download a free trial of Acrobat XI Pro on Mac OS Yosemite 10.10.2
After downloading the Install Adobe download assistant via this link https://www.acrobat.com/en_us/free-trial-download.html?trackingid=KQLOH
And clicking the
The adobe air application installer opens and i receive the below error:
Any help greatly appreciated. I have tried in numerous browsers
Regards,
Leigh

Hi Leigh
Try downloading the software from here. https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
You should not have an issue with that link
Thanks
Scott

I just installed the free trial Adobe Acrobat XI Pro and it is not allowing me to freely convert a pdf to a word document????!!!!

I just installed the free trial Adobe Acrobat XI Pro and it is not allowing me to freely convert a pdf to a word document????!!!! Why is this? Does anyone have this problem?

When you report a problem you should always try to include as much relevant information as possible. Saying "it doesn't work, help me!" is not very helpful to us, because there could be a million reasons for it not working... What exactly happens when you try to convert a PDF to Word? Are there any error messages? How exactly are you trying to do it? Also, what operating system do you use? What version of Word? What exactly version of Acrobat? etc.

Clicking "Download now" on the "Download a free trial of Acrobat X Pro" is not working. Any help?

Clicking "Download now" on the "Download a free trial of Acrobat X Pro" is not working. Any help? I even opened an account and logged in and it still did not work.

What? I don't understand if you are asking me a question or telling me what to do. I am using IE9 and when I clicked the "Download now" button, a new tab did not open or anything like that nor did another window open.

I have attempted to download the free trial of Acrobat XI, the application file appears to be in the download folder however the setup progress bar was hanging so I cancelled. Now I don't know what to do, please advise

Please advise how I install the free trial of Adobe Acrobat XI Pro. I started the download process and can see the files in the Downloads folder however the setup screen was hanging so I cancelled. Now I don't know what to do. It goes back to the original download screen

Thanks Pat
I have now brought my daughters laptop into work as she has CS6 so I thought it would be easier to set up her laptop to the work network, set up an email account for her and attempt to email my 270 certificates that way. How wrong was I. First of all Acrobat X Pro would not open so I did a reinstall. Still wouldnt open so I had to find a patch to fix it. I can now open it. When I open Word 2013 and check the options, the PDFMaker is in the active section but when I open word the Adobe toolbar is not appearing. I've opened Acrobat X Pro and have discovered that it's missing a plugin - Convert2AdobePdf (DistillerPI.api) so I'm now in the process to find out how to install this plugin. I have seen through this site that there was a problem with Word 2013 and the Adobe Toolbar which is exactly my new problem. I have to say, after 3 days of trying to perform what you would think is a very simple function, I'm ready to just convert 270 individual pdf's and email them individually, I would have had the job done by now !

Tried to Download a free trial of Acrobat XI Pro: The application could not be installed because the installer file is damaged

From this Acrobat page:
https://www.acrobat.com/en_us/free-trial-download.html?trackingid=KKYXF
Downloaded three times same result.
Tried the download in firefox and chrome with same results

I suggest that you download the offline installer from http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
Make sure you follow the Very Important Instructions on that page.
[topic moved to Acrobat forum]

Problems downloading free trial of creative cloud

i cannot download the free trial version of creative cliud on my imac. each time i try i get an error message to check my internet connectivity and firewall settings. i do not believe i have any firewall as this is a new imac bought only 3 days ago and my internet connectivity is fine as i can download other programmes and have no problem browsing web pages.
please can someone help as i am worried that if i purchase a subscription the same thing will happen.
thanks
louise

Hi Louise,
Welcome to the forums!
Have you tried downloading any other file from internet to check if this problem is just with Adobe Creative cloud or other files as well. Also, to start please try the below step:
This error might come if the files are not able to access certain files, please try and download in the Root user on your iMac.
Please check the link on how to Turn on and Turn off Root user in Mac: http://support.apple.com/kb/ht1528
Thanks!
Ankit

Problem with page numbering in Acrobat XI Pro

Hello community,
I got a problem with page numbering with certain documents in Acrobat XI Pro.
The next error comes up:
Translated in English:
There is an error occured when getting up of page-content.
This is occured with certain pdf-documents (i cannot uploading this file).
Is someone have similar problem, or has someone hev a sollution for this?
Greetings,
Bart

This usually means the file is corrupt, probably because it was not created
using a standard application like Adobe Acrobat.

Problem with open u3d in acrobat X

Hello everyone,
I have a little problem with adobe acrobat X.
When I try to directly open a u3d me a window asking me to confirm if the file you want to open is the most advanced settings. And 'possible to remove this window, and make adobe acrobat x pdf3d produce directly, as happens in adobe acrobat 9?
I detest ...
thanks,
Vincenzo.

Hello everyone,
I have a little problem with adobe acrobat X.
When I try to directly open a u3d me a window asking me to confirm if the file you want to open is the most advanced settings. And 'possible to remove this window, and make adobe acrobat x pdf3d produce directly, as happens in adobe acrobat 9?
I detest ...
thanks,
Vincenzo.

How do I cancel free trial of Acrobat XI Pro?

I didnʻt realize the cost of Acrobat XI Pro was over $400, so I need to cancel the free trial I installed today on my iMac. But I donʻt see any way of doing that. If you click HELP in the "Adobe Download Assistant," you end up, well, here. And still no clear instructions on how to cancel. Please help!

There is no need to cancel the trial. You can just uninstall the application like you would any other.
If you are afraid you will be charged when the trial period ends you will not. The trial just stops allowing you to use it unless you purchase and obtain a serial number to activate it to full use.

Problems with Free Trial of Acrobat XI

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