Problems with HP Solution Center Display

I am using Windows 7 and IE. I have most recent Flash Player. Solution Center no longer displays. I have tried suggestions on website. Can't find Control Panel for Flash Player. Does anyone have a resolution for the display problem? Also Weather Channel no longer displays.

Hello there! Welcome to the forums @dstef1605 ,
I have some suggestions in mind for the issue you're having with installing your printer on Windows 7. However, I would first need to know which printer you have.
Please let me know the printer model and we will troubleshoot from there!
Also, if you have an all in one, make sure you can make copies from the printer and include the results in your reply.
How Do I Find My Model Number?
Happy Monday!
R a i n b o w 7000I work on behalf of HP
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Similar Messages

Having a problem with HP Solution Center seeing my hp6940 printer

So here's the environment, windows XP, ip address 192.168.50.2, hp 6940 at 10.9.26.100. These two networks are connected by a router. I can ping the printer, I can browse to the printer address and see the printer web pages. If I bring up HP Solution Center, version 60.0.114.000, it reports when accessing the status "hp deskjet Disconnected!" and if I check ink levels the HP 6940 Toolbox reports "The computer is unable to establish two-way communication with the device" Windows XP can print to the printer. What mechanisms are being used by the Solution Center to try to communicate with the printer?

Hello w74me ,
Welcome to the HP Forums.
I see that you are having an issue with the Solution Center.
Try running the HP Print and Scan Doctor.
If the Doctor fails, please let me know where it failed and error codes you may see.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Problem with Lenovo Solution Center for Windows 8.1

Hi,
I reinstalled my Laptop. I wanted to install the Lenovo Solution Center for Windows 8.1 (64 bit).
(I installed it with the necessary administrator priviledges.)
But it didn't work.
I am getting the following error message.
Can anyone help me with this problem. Thanks in advance.
Best regards,
Jens.

This one?
http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-73784
Cheers.
If I helped you, please give me some kudos! ^^

Problem with installing Solution Center for a HP Photosmart Premium All-in-One Printer - C309g

Hi folks,
I've searched many threads and found some directions to remedy this, tried them and have had no luck.
I'm running Windows 7. All updates are current. When I bought the printer I installed the software (on Windows 7 OS) from the disc and everything was fine. Fast forward a year and Solution Center stopped working.
Uninstalled all HP software to reinstall. I was only able to reinstall HP Update. I was able to load the basic drivers for print and scan, but not the entire software suite including Solution Center. The installation stops abruptly after "installing updates".
I even downloaded and tried "PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175" and got the same result as the original installation disc.
What can I do with my printer (HP Photosmart Premium All-in-One Printer - C309g)???
Thanks,
Alex
This question was solved.
View Solution.

Hi jerseyal,
I hate to hear you are having issues. What suggestions have you tried? Did you get an error when installing? How are you connecting the device? Before completing the below steps run the print and scan doctor to see what it indicates and if the issue is resolvable through that tool(click + beside utility diagnostic tools, then download beside print and scan doctor). Click Here
If you are still experiencing the issue the steps below may help resolve it.
Try using the scrubber built into the software, then reinstalling from the current download available on the website.
From original printer installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Use the following tool to clean the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
10. Download the full feature software and drivers Driver Link
11. Run the download to reinstall the printer
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
3. Once the download is done extracting, cancel the download. Driver Link
4.. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %temp% in the run field and click OK.
6. Look for, and open the folder starting with 7z (Example: 7zS2356)
7. Open folder Util
8. Open folder CCC
9. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused.
10. When the uninstall has completed restart the computer
11. Run Disk cleanup from Accessories\ System Tools
12. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
13. Use the following tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
14. Download the full feature software and drivers Driver link
15. Run the download to reinstall the printer
Note: Depending on type of security software it may need to be disabled when re-installing unit. Also make sure the Adobe flash player is up to date.
Hope this helps!
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

Problem with Lenevo Solution Center message clearance

Hi,
My Lenovo solution center is howing me a message regarding one message in red bar for software updates and even after it gets updates it still the same and cannot remove that messae.
When i am trying to update it it opens a new window such like windows update and sows it is up to date.
Can anyone please advice me how to remove this message from the application.

It will launch the message, unless you have Windows update set to automatic.
When asking for help, post your question in the forum. Remember to include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help others with the same question in the future.
My TPs: Twist 2HU: i5-3317U Win 8 Pro, 4GB RAM 250GB Samsung 840 | T420 4177CTO: i5-2520M, HD+, Win 7 Pro x64, 8GB RAM, Optimus, 160GB Intel 320 SSD, Intel 6300 WiFi, BT 3.0 | T400 2764CTO: P8700, WXGA, Win 7 Ult x64, AMD 3470, 8GB RAM, 64GB Samsung SSD, BT, Intel 5300 WiFi | A20m 14.1" PIII 500 (retired). Monitors: 2x Dell U2211h IPS 100% sRGB calibrated w/ Spyder3.

Premiere Elements cause problems with Windows Media Center while streaming to TV.

I was having the following problem:
The audio from the streaming process of a recorded TV show on my HP computer to the remote receivers, a Sony Blu-ray player and/or a Sony Streaming Player, results in the loss of audio signal at exactly 30 seconds from the beginning on either devices. The video continues on as normal.
A user on the Windows 7 forum had the following possible cause and solution. His response was as follows:
I "solved" my issue, at least partially. Turns out for me a codec installed by Adobe Premiere Elements for audio (Main Concept) was causing mfpmp.exe to fail (you should see it getting an appcrash in the event log two or three times as soon as you start playing the media remotely.) This program is used by microsoft for DRM. I went through and one by one remained the various attached (non-microsoft) modules until i found the one that caused the appcrash. I haven't fully figured out if Elements is now negatively effected, but that's for a different forum.
I tried the quick fix by un-installing Adobe Premiere Elements. The uninstall solved my problem with Windows Media Center, but I want to re-install the software but I do not want to recreate the problem with Windows Media Center.
Is there another solution for this problem?

I reinstalled Adobe Premiere Elements 10 and the above mention problem reoccured. With a little detective work I was able to determine that the file causing my problem was "mc_dec_dd_ds.ax". I am not sure what this does to Adobe Premiere Elements 10 since I removed (renamed) the offending file. A strange side affect, renaming the file did cause an increase volume. Strange.

Problem with my X7-00 display

Hi guys, I have big problem with my X7-00 display... like it has been magnetized, but I'm not sure is that even possible. It is discolored, like on old CRT television displays. Any ideas?

Didn't help Tried hard reset also... nothing.
Ana Maric

I have a problem with my Notification Center!

I have a problem with my iPhone 4 and i want to see if anyone else has it...You see I recently updated my iPhone 4 to iOS 5.0.1 and my notification center stopped working!Well it works only in landscape mode.Before that itused to work perfectly-I was swiping it down with no problem!
Can anyone give me a solution?

Try reset iPad and try again.
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

Problem with hierarchy variable while displaying query in Portal

Hi,
I came up with an problem with a query in the portal. The problem is :
I have one query which is displayed in the portal. The Query has hierarchial selection criteria. I am executing the same query using analyzer. Its taking the variable from the selection and displaying it on the analyzer. I have used the option to " display the query on web " from the BEX query designer. From there its opening and displaying the results with the given selection criteria.
Where as when i open the query seperately in portal, its not displaying the results.
I came to know from one of my colleague that the porblem is with the Web item and the hierarchial variable declared in WAD was different from the variable declared in the BEX Query designer.
I never Worked with WAD. I tried finding out the variable definition. But i was unable to find out where the Hierarchial variable was defined.
Please help me out regarding the same.

The problem is sovled.
Poornima.

HP Officejet Pro 8500 A909a_ Scan with HP Solution Center doesn't work

Hallo.
My name is Michele.
I can't use HP Solution Center for scanning with my HP Officejet Pro 8500 A909a (I have windows 7 O.S.) because, when I click on "Scan document" , a white error windows appears and says"Necessary Component is not founded or not correctly installed. Install again HP Photosmart software" . I uninstalled and installed again the software but it doesn't work. Previously it worked with XP. Recently I've updated XP with Windows 7 and I found HP Solution Center doesn't work. Perhaps it doesn't match with Win 7?
Thank you to everyone who wants help me
This question was solved.
View Solution.

Hi Folks,
I appreciate the time you have taken trying to resolve this issue. I was able to do some more research, and found a helpful solution, please click on the link below to get started:
The HP imaging device was not found... -Error popup
Please try the recommendation and let me know the outcome.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Problems with Turkish characters not displaying correctly

A user is having problems with certain Turkish characters in particular fonts not displaying correctly (as shown below).
The two fonts (Gill Sans and Helvetica LT CondensedLight) are used for English language marketing material. Ideally, for continuity, the same font would be preferred for our Turkish language marketing material rather than changing it to a similar font.
Helvetica LT CondensedLight
Turkish character “ İ ” does not display correctly in either Word or InDesign.
Gill Sans
Turkish characters “ ş ” and “ ğ ” display correctly in Word but not InDesign.
My questions are:
1. For Gill Sans, why are the characters not displaying in InDesign but are in Word?
2. I've noticed here: http://www.webtype.com/font/gill-sans-family/#glyphs-tab that the required characters are available within the Gill Sans font. Is this because the font is newer and includes the additional characters? Would this work in InDesign?

One of the big differences between InDesign and Word is that Word will happily substitute glyphs without telling you. So, unless your installs of Word and of InDesign are using different versions of Gill Sans (which is possible, BTW) then your s-with-cedilla and your g-with-macron are actually not in Gill Sans but in some other font. I'm guessing Arial.
It's possible that you have more than one Gill Sans installed (e.g. one in your Document Fonts folder and another in your system fonts folder) that have different glyph complements. Gill Sans has been around a long time, and the version I have from the 90s has no Turkish support whatsoever.
As far as the capital-I-with-dot, you can check your glyph coverage in a variety of ways. In both InDesign and Word, you can open up a window that shows you all of the glyphs in a font. In InDesign, find it in Type -> Glyphs. In Word, it's called "Insert Symbol" and you can find it in Word 2010 by going to Insert -> Symbol -> More Symbols. I am guessing that the answer to this question is simply that your cut of Helvetica LT has no cap-I-with-dot. You'd need to pick a font that actually has support for Turkish. On WIndows, I use a very full-featured freebie called BabelMap to check font coverage. They have a Web version here:
http://www.babelstone.co.uk/Unicode/babelmap.html
but I personally prefer the downloadable .exe file.

Problem with the way fonts display in Internet Explorer

Howdy. I built a site about a week ago (first crack at this). It has quite a bit of content but seemed to be fine on Safari, Netscape and Firefox. I checked it out at work on a PC with Internet Explorer 6 and there were typography problems. I intentionally used simple web fonts (all Arial) to hopefully minimize this sort of thing. I used a 70% tint of Black for the font color on all the fonts. On Explorer the fonts display fine on pages 1, 2, 3, and 4. On page 5 the type appears blurry, really greyed and spread. I can't figure out why (same fonts and styles).
As an experiment I tried posting just a couple of pages with the type at 100% black. The really bad pages weren't so bad (but not nearly as good as on the other browsers.) The site is rballister.com. If you click on any of the links (picture boxes) on the "print & mail index" pages you will see the problem with the type. Thanks in advance for any help anyone can provide.

Because I thought it would be a nice effect, I decided to use the slider in the color pallette and change to color of the type from 100% black to 70% black (which is to to say a shade of gray). I'm referring to text that I keyboarded into iWeb. As previously mentioned, the gray type worked just fine on most browsers but caused problems in Internet Explorer (in a seemingly random way. Still can't figure out the reason). When I changed the type to black on a white background (black and white), the problem wasn't as bad as it was in Explorer, but still not nearly as good as in the other browsers.

Problem with Prometric exam center

Hi,
I would like to find out where can I get help if I face problem with Prometric exam.
I had registered with Prometric for exam 70-647 on 16-Sep at 10:00AM.
On 16-Sep, I reach the exam venue and was inform that the exam venue was close.
I had wasted 7 hours on that day (2 hours travel from my home to exam venue, waited at exam venue for 3 hours and take another 2 hours to return home) and didn't manage to sit for exam. I keep calling exam venue phone number on that day and no one is answering
the call.
Upon return home, I submit a complaint to Prometric using the form on their website.
Prometric only reply me with an email 2 days later asking me to call their candidate care number.
I call Prometric candidate care and spend 10 minutes to explain to them my problem as if they never receive my complaint. Prometric told me their system show that the exam venue is not close on that day and I have to call the exam venue to re-schedule the exam.
I then call the exam venue and was inform that I need to call Prometric to re-schedule the exam for me. They say their system does not show that I had register for the exam on 16-Sep. I had explain to exam venue that it was Prometric who ask me to call them
to re-register. They told me they will call Prometric on this issue and get back to me.
After one day without return call from either exam venue or Prometric, I decided to call Prometric again. I then have to spend time to explain to them the problem that I face from beginning (I can't understand why a large organisation like Prometric don't keep
a log of customer feedback/complaint and expect customer keep explaining to them whenever customer call back). Prometric then told me they never receive any update from exam venue that they were close on 16-Sep and expect me to keep calling exam venue to get
them update Prometric that they were close on that day. The guy from Prometric candidate care refuse to take ownership of this problem to call the exam venue to find out whether it was close on exam date.
I then call the exam venue again and was inform that Prometric's number is busy whenever they trying to call them. They told me they can't help me to re-register for exam, only Prometric can help me to re-register for exam.
It seems like none of Prometric Candidate care or exam venue want to take ownership of this problem.
Please advice who can assist me with this issue?

SUB: Asking for Help (Exam has not been conduct at Prometric Center at Below address)
Test Site Code:     IIJ6K
Test Site Address:     Off NH-8
Ajwa Waghodia Crossing
Vadodara, GJ 390019 India
Test Site Phone:     912652454057
Myself Snehalkumar, 30 Jan 2014, I scheduled to have an exam on 23 March April2014. I went 1 Hour Before at Site Location Which Is above.
At Site location, No one is there except security. I called on above site location number no one picked up the phone. I got the number from security 919879261687 that person (Sajesh Thomas) was managed/arranged at there. I talked with him and he replied me
that there is no more Prometric center here its only for L&T employees.
He gave me another number 09313978791 and said that talked to him, he is regional head of Promatric I think his name is Utkarsh Pande.
I cleared state him what i can do now? I came faraway (90kms) from here for attending an exam. He asked me what exam it is? I said 74-409. He said that its free exam so reschedule it. What about my time and petrol to come from 90 km?
I was very frustrated to listen this kind of answer. I am very disappointed and I said that i will complaint to Microsoft and Promatric center. He answered that go for the complaint. Just because he is regional Manger so he is careless to manage/arrange
and give me pathetic answer.
And give me another number and that was call center number 01244517160. He said that called tomorrow at call center. This is just one center of Promatric center that comes under him . How about other center? Same thing happen at other center which comes under
him.
And L&T person (At site location) said that talked to regional head of Promatric Center. If regional head give me this kind of answer, Where should i go. I was waiting for long time and think what to do next? At some stage i was very depress.
I wasted time and money and went back to home 90kms without appearing an exam just because some irresponsible person forgot to arranged an Exam.
If there is no more Promatric center at this site than Why they did not contact to let me know that there is no longer Promatric center? even day before, if they send me a mail or make a call its ok for me. but that did not happen.
Why on Promatric schedule list to see this site location if no more Promatric center. If its for L&T employees only than please specified that for only L&T employees or remove it from the schedule list so no one will have problem like i had.
I logged into Promatric Center website. I click on rescheduling an exam but that filed was empty so no way to reschedule it.
Now you tell me what should i do after facing this problem?

Very big problem with professional Color Managed Display in PS CC and CS6 win7 64 bits

How to reproduce this problem:
- Photoshop CS6/CC
- Win 7 Ultimate 64 bits English with all the updates.
- ATI 7870 / HD 550 and early graphics cards.
- Dell U3014, CINTIQ 21UX (in the 7870), 2 samsung 2232 in the 5500 (all on, or one at the time)
- Spyder 3/4 Elite, Eyeone Display 2, DispCal (argyll), ColorEyes 1.60
After the calibration and profile process with everyone of this Display profling tools (lets supose that is all right), open a image with more saturated colors (with Adobe 1998 RGB color space) in CS6 or CC, and hit the "F" key to toggle screens.
You will see that the saturated colors will change (will become even more saturated) in the nest two screen modes, and color come back to the "normal" if hit F one more time.
Seems like the photoshop get rid of calibration luts in the 2 F screens modes and come back to normal when the image are in the initial screen mode.
ps: the loaders startups of each display calibration, was choosed one of the time when I restart the PC ( so, there are no multi loaders trying to put your luts at same time)
- PS CS6 / CC and WINDOWS are totally up to date
- The driver of display cards, are the latest AND the windows certificated
- There are no other software installed on the PC that try to handle the display card or even diferents CMS.
- In fact the Windows is a fresh install
- This happen in RGB and CMYK images.
This is very frustating..:(

Dear Lundberg, in fact I'm wrong about this happen in RGB images, only happen in CMYK (whatever CMYK)
If you have an up to date Win 7 64bit, PS CS6 or CC, and calibrate your display with any colorimeter spectrophotometer and their respective softwares. Download an image like this flowers:
http://hdw.eweb4.com/out/663221.html
Before, be sure to set in PS, this color settings attachad :
Open this file, convert to CMYK and hit the F key to toggle between screen modes.
If you have a calibrated display with, let me say, Eyeone and Coloreyes, and the videoLuts loader is on, when you hit the "F" key, the colors on the CMYK image, will become way more saturated/heavy/dense, so Hit the F key until the screen mode is "normal" the color come back to the normal too.
I test this behavior in 8 machines so far, and in all this machines, the change in the colors are very noticiable, to reach a point that I cant be used in color professional works.
I hope that now I could express my self good enough.
Regards.

Problem with Safari - Solutions?

I have had a problem with Safari (3.1.1) for a while and have been waiting for each update to fix it. I was wondering if it is a problem everyone is having, or if not, what can I do to fix it.
Here is the problem - for the RSS feeds there is a number in parentheses next to the Bookmark folder name. This number is always correct (although it might take a second or so to update). But sometimes menu items do not show the a corresponding number in parentheses. When I quit and startup Safari, the number of RSS items now appears next to the menu item.
Any ideas about how to fix this?

Hi,
I have had similar problems to those you described. The solution that worked for me was deleting the RSS feed and then creating a new RSS feed.
HTH
Jon

Problems with HP Solution Center Display

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