Problems with MS Word/Printer

When I try to save in MS Word, I get the spinning wheel and the message "Word connecting to printer". I've looked for support on the web already, but one of my big hang-ups is that I can't get Print and Fax to open in System Preferences. I think the problem is probably that Word for some reason doesn't have my printer set as it's automatic (or whatever) option, but I can't figure out a way to change it or to make sure it recognizes the printer. I've tried restarting the computer, I thought it was a corrupt file but I get the same issue when I open a new document and just type one sentence, I've tried saving to multiple places on my computer, and I've even tried reinstalling my printer software (although it seems like it doesn't want to recognize the hardwar. I can scan things to the computer, but it doesn't seem to recognize that it exists). I mean, all I want to do is save lesson plans, and it's been a weekend-long headache. PLEASE tell me this is something that can be fixed, and PLEASE answer me in easy-to understand language (aka, don't tell me how to code the problem away).

rebeccafrommichigan wrote:
I've looked for support on the web already
Have you specifically searched and asked in the forum devoted to MS Word?
http://answers.microsoft.com/en-us/mac/forum/macword
Are you able to print from other apps like TextEdit?
Whenever you ask something related to Word, it's a good idea to tell people what version you are using, since there are 4 different ones and it can make a big difference.

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If you are experiencing problems with your HP printer after upgrading to Windows 8.1 please click on the below link and install the HP Print and Scan Doctor and run the utility to fix the issue.
www.hp.com/go/tools.
I was an HP employee
If I have helped you solve your issue please mark it as solved
**Say Thanks By Clicking on the Kudos Star**

Hi.....my laserjet 1536dnf mfp was working perfectly with win 8 pro....then I installed win 8.1 pro and now the computer ,which is part of a network,can not communicate with the scanner of the printer--it prints just fine. On another computer (running win 7 ) on the same network, the scanner and all other printer functions work just fine.
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My HP OFFICEJET 8500 PRO was working just fine wirelessly until I installed the Windows 8.1 update from the Microsoft. Now I cannot print at all. I get an error that says, "windows cannot print due to a problem with the current printer set up". I have tried reinstalling and a ton of other solutions to no avail. Can someone PLEASE Help!

Hello there, @jesseangelique ,
Welcome to the Community!
I would love to help you with the printing issue you're having, since the Windows 8.1 that was done.
Please run the Print and Scan Doctor. Write me back with the results or post a screen shot of the results and I will have a look at them.
This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.
Also, let me know which Officejet 8500 Model you have:
HP Officejet Pro 8500 All-in-One Printer - A909a
HP Officejet Pro 8500 All-in-One Printer - A909b
HP Officejet Pro 8500 Premier All-in-One Printer - A909n
HP Officejet Pro 8500 Wireless All-in-One Printer - A909g
Hope to hear from you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Problem with countinuous paper printing in dot matrix printer

Hi All,
I have problem with dot matrix printer (Devise Type EPESCP) while printing continuos printing. If i am printing 2 or more than that prints at a time, 2nd page is printing 5 lines up.
I have developed one smartform for this and i have used A4 size page format.
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Thanks,
Vishnu

Hi Vishnu,
Above you have the following commands:
set line spacing 6 LPI
\e\0x32
set page length 86 lines
\e\0x43\0x46
46 HEX = 70
So the above settings mean 70 lines at 6 LPI = 11.66 inches.
So is the paper length 11.66 inches? If not, you should adjust the settings accordingly.
Regards,
Aidan

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I have been using Photoshop Elements for a couple of years now and know it pretty well. Today while attempting to print, a strange problem came up: After going through the protocol to make a print, just before the image prints PE does a very fast auto correction that basically ruins all the color correction I have made on the image. How do I disable this function?

Hi and thanks for your reply. I checked the settings under "Print", "More Options", then "Color Management" and it only has "Print Space", none of the three options that you said I should have. Am I looking in the wrong place?
Date: Mon, 3 Sep 2012 11:14:57 -0600
From: [email protected]
To: [email protected]
Subject: Problem with Photoshop Elements Printing
    Re: Problem with Photoshop Elements Printing
    created by 99jon in Photoshop Elements - View the full discussion
Check your color management by clicking More Options in the print dialog There are basically three options:1) Printer Manages Color2) Elements Manages color3) No color Management Make sure everything is consistent e.g. if you choose Elements manages color make sure color management is switched off in the print driver.
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Cannot print due to a problem with the current printer

Cannot print (anymore) due to a problem with the current printer is the message I get every time I try to print something out. I tried to reinstall the printer's software, I changed the cables, but nothing happened. It seems to be something related to the printer setup utility. Any big idea on how to solve this? I was printing without problems until this afternoon. I have a HP Laserjet 1022 and sometimes I use Adobe Acrobat Writer. None is currently working.
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What versions of both programs and how did you create the PDF? Can you post an example of the PDF?

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You may also want to search/ask in the forums run by the make of this app to deal with its problems:
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Hi,
We would suggest that you do any of the following:
Update your printer driver.
Go back to the
Printing Options
tab of the Envelope Options
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You may also follow this article steps to Create and print a single envelope test if it works:
http://office.microsoft.com/en-us/word-help/create-and-print-a-single-envelope-HA102145290.aspx#BM2
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Problem with a Zebra Printer TLP 2844

Hi all
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Marcelo,
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Problem with NIReport.llb\Print HTML Report using IE.vi on different machines

We have 5 machines here in our workgroup which have the same state regarding security patches and other system updates. We recently found out that there is a problem with the NIReport.llb\Print HTML Report using IE.vi on the different machines.
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Since printing HTML Reports is part of the application which will be distributed as application I want to know if someone else have seen such a behaviour or has got problems distributing an application.
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We have Win XP Prof SP2 with MS IE 6.0.2900.2180 on all machines in the workgroup.
Waldemar
Using 7.1.1, 8.5.1, 8.6.1, 2009 on XP and RT
Don't forget to give Kudos to good answers and/or questions

Hi Tom,
this is the VI <vi.lib>\Utillitiy\NIReport.llb\Print HTML Report using IE.vi copied from a machine that can load and run the VI and it will print. On this machine the control in the VI is white.
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Waldemar
Using 7.1.1, 8.5.1, 8.6.1, 2009 on XP and RT
Don't forget to give Kudos to good answers and/or questions
Attachments:
Print HTML Report using IE.png ‏11 KB

Problems with stopped HP Print Jobs on Mac OS 10.5.

I have several Mac Stations with different Mac OS X versions (Mac OS X 10.5-10.7) and bought 2 HP Laser Printers:
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- HP LaserJet Pro 200 M276nw
After installing the HP Driver SW on all Mac Stations I changed then on the Printers the dynamic IP address to static ones. The printing didnt work anymore from the Mac Stations. I re-installed all Driver SW on every Mac Station. Then Printing worked on every Mac, except only on the Mac OS X 10.5. Station the Print Jobs were always stopped after any Print attempt.
This appeared on the Mac OS X 10.5. Machine in the Printer Spooler Job Message Window and within the error_log File content:
- can't create PictWPSDoc from `/private/var/spool/cups/xxx'.ERROR during execution of pictwpstops. Error number -9783
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Then I read the README file of the Installation Package. And the quite simple solution was:
DE-INSTALL the HP Driver SW FIRST (with the HP Deinstallator), BEFORE RE-INSTALLING the HP Driver SW again.
So I did this, then no Print Jobs were stopped anymore and both Printer are happily printing.
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Hi,
Please follow the link below :
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I work for HP but my posts and replies are my own.
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HP Laserjet 1020 problem with double-side printing

Hi, everyone!
I have a problem with my printer HP laserjet 1020. From the community I know that there is no driver for 1020, but there is for 1022 (http://support.apple.com/kb/DL907). I installed it and everything was fine until I tried to print 2-sided page... It appears 2-sided option disappeared and I don't know how to fix this...
Can anyone help, please?
Thank you for looking.

AMW122,
The part in the photograph appears to be part of the fuser assembly. If it is part of the fuser assembly, I would recommend you replace the fuser. An internet search on "LaserJet 3300 fuser" found several links.
From what I can see, it appears that the fuser sleeve is damaged which will continue to worsen.
If it is not the fuser, can you post another photograph further away so that we can see the location on the printer where it is located, etc...
Kaz
Kazman
I am an HP Employee
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Problem with exporting and printing from pages to PDF

I have a problem with my Pages
My font will not be embeded in my pdf files.
I have saved as a ps file and in to the destiller and my fonts are missing.
I need to send my file to the print shop but they will not accept my file and i now understand why.
fonts are missing...
Is there a workaround.
I have no problem in Indesign or quark but pages.....
I need help
thanks a zillion

The font is coming from a notation software Sibelius 4 and is namned opus
Hmmm ... Sibelius is a music notation software and notations are marked up in MusicXML. Presumably the font file is an SFNT with TrueType splines, but it is probably not installed in OS X system folders - rather in an internal Sibelius application font folder. So presumably you do not see the font in FontBook and OS X font auditing does not apply to the font.
Sibelius exports EPS files, right? If memory serves, an EPS is still legal even if the font resource is not embedded. And in any case, we know from the behaviour that the font resource is not embedded for some reason. So how do you get Sibelius to put the font resource inside the graphic ... normally there is a button in the EPS export procedure that gives you the option to Embed All Fonts.
You do not seem to get this button, though. Or why else would you not have checked it already and the problem would have gone away already.
The next point in troubleshooting this is that you are not following the path that would let OS X detect that an external font resource is not embedded.
I go from pages-print-printer- acrobat Pro 8-save as Pdf-x
What you are doing here is telling Pages to tell OS X to generate a PostScript program within which is nested your Encapsulated PostScript program with the call to an unresolved external font resource.
So why does Acrobat Pro not detect the unresolved external font resource? Hmm ... did you try the Preflight option in Acrobat 8 Pro? It should provide information on unresolved embeddings.
I have also tried pages-print-printer- acrobat Pro 8 and save pdf as postscript and put the postscript file in destiller 8 pro with defalt setting high quality print
The whole problem with EPS and PS is that this sort of situation is possible in the first place (plus, what is worse, the PS program can include custom additions to the graphics model that then fail in the PS interpreter whence Apple GX normalizing, Adobe Distiller normalizing, and Apple Quartz normalizing). You want to get as far away from EPS and PS as possible, believe me.
So, you have not done what I posted that you should do in the first place. If I were you, I would first get rid of the problem that the EPS is making a call to an external font and then get rid of the problem that the PostScript is preserving the external call.
To get rid of the problem that the EPS is preserving an external call, simply open the EPS in Apple Preview which includes a NORMALIZER for EPS/PS, and then save out the graphic as PDF. Alternatively, if you don't trust Quartz for some reason, set up a hotfolder for Distiller, make sure the option to embed all fonts is enabled, and convert the EPS to PDF.
Now replace your EPS in Pages with PDF in Pages, and don't save PostScript to disk but save PDF to disk through the proper procedure which is File > Print > PDF > Save as PDF/X [for your custom configuration of the PDF/X-3 filter considering that no sane person in North Europe prints lowend US SWOP, we use ISO].
If you begin by telling OS X that you want PDF within which fonts are supposed to be embedded ALWAYS, then you have started the right way. Otherwise, you have not told the operating system what you want to do, and this then leads you into places where you are unlikely to have the expertise to troubleshoot problems.
So, forget placing EPS in the first place, place PDF. And forget saving PostScript to disk, save PDF to disk. If that does not sort your problem, here is the dirty solution for professional prepress.
Adobe Photoshop has an EPS rasterizer that has wide tolerances for poor PostScript programming (so does Adobe Illustrator 6 and higher by the way).
Therefore, if an EPS is posing problems, one workaround is to rasterize the EPS at high resolution in Photoshop and place that high resolution PDF in your layout.
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Good luck,
Henrik
would-be technical writer

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