Problems with remote control and user accounts - error 1759?

We're running:
-XP Pro SP2 clients with Zen SP1 IR3a agent, 4.91 SP2 Netware client.
-We are NOT running Middle Tier.
-Novell servers are running Netware 6.5 SP7, E-directory 8.7.3.10b or 8.8.
-Zen server is also SP1 IR3a.
We have no problem using remote control on workstation objects. We are having intermittent issues with remote controlling user objects. When the issue occurs, we receive the following error, "Error 1759: The selected user is not logged in on any workstations" even though the user is in fact logged in. After some more research, it appears that the "networkAddress" attribute of the user object is blank so we feel that this is the root cause. My question is what would cause the networkAddress attribute to randomly not update? For instance we had a user (verified his login) who we could not remote via the user object (workstation object worked). We checked his networkAddress attribute and found that it was empty. User rebooted and logged in again and his networkAddress attribute populated, and then we could remote control him via the user object. Now this isn't always the case after a reboot. There doesn't appear to be any pattern to when the networkAddress attribute does or does not update. In fact, this particular user has a laptop so he boots it up fresh every morning yet he was not showing a network address when he logged in initially today.
We've followed the troubleshooting steps in Novell Documentation without any success. Is there anything else that we might be missing, especially with respect to getting the networkAddress attribute to update? We ran a DSreport on that attribute and found about 500 out of a total of 1500 users had no networkAddress. Some of those are sure to be legitimate but that number is much too high for the number of people that should be in the office.
I've read some older threads on the subject but none of them really provide a firm solution. Also most of the older threads reference Middle Tier which we are not using.
Thanks in advance.

> 4.91 SP2 Netware client.
You could try this TID:
"A user will no longer have an entry in their "Network Address" attribute
even though they are logged into the eDirectory Tree."
http://www.novell.com/support/viewCo...1262&sliceId=1
"Resolution"
"This was fixed in the 4.91 SP3 client. NWFS.SYS was modified so that it
will check the monitor connection on a reconnect and if it is not connected
close the connection and try and get a new monitor connection to the tree.
Prior to the 4.91 SP3 client, the solution is to have the user login again
so that it issues the NDS Finish Login request again that will populate
Network Address again."
Regards
Rolf Lidvall
Swedish Radio (Ltd)

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    Even in individual Tcodes other than tr. code OAAD of business objects where documents are seen, we don't find User Id/Creator name.
    any suggestions will be much useful...
    Thanks in advance...

    The standard archivelink tables (TOA*) do not gather this data. If this is a must have requirement then using single step workflow may give you the ability to capture this data within the workflow logs.
    To create this scenario you would enable only the storage scenario "storing for subsequent entry" within the document presettings via OAWS. Then when a document was uploaded it would create a "workitem" that is sent to the agent id. Default will be user if no setting was created in OAWS.
    The user would then have to go to their SAP workplace inbox to execute the work item and "link" the document to the transaction.
    This scenario is sometimes referred to as "early archiving" by old timers like myself.
    It is most often used in Accounts Payable scenarios where a central shared scanner is passing out many work items to a larger group.
    From TAO* Tables we can use SAP_OBJECT to Identify Invoices with PO by object BUS2081 or invoices without PO by object FIPP. From the field OBJECT_ID we can match a specific invoice number. BUS2081 shows invoice number + fiscal year as the Object id. FIPP shows Company code + invoice number + fiscal year. The ARC_DOC_ID field gives us the unique document identification string for the scanned image. AR_DATE = the date the work item is completed. This is when the invoice document is “parked”.
    A selection from table SWWLOGHIST searching for METHOD SWW_WI_STATUS_TO_COMPLETED and METH_EDATE = to AR_DATE from TOA* Table (26.06.2012) and  PARA_VAL_1 = *ARC_DOC_ID* (*aaaakkjdx1ce6yn3e3aacaerb12zi*) will provide output from which you can gather the work item ID.
    Select WI_ID then query table SWWWIHEAD for overview status of item.
    From table SWWWIHEAD you can gather such information on the work item as the work item creator WI_CREATOR, the work item status WI_STAT, creation date WI_CD,  completion date WI_AED, and work item agent WI_AAGENT.
    The WI_CREATOR will be the user who "created the workflow item" for your report.
    This a the "long way around" to overcome this lack of data being gathered by ArchiveLink documents.
    I hope this late answer is helpful for someone.

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