Problems with replacement phone and out of warranty

Had to replace first iphone 5 due to software issues now second phone will can not adjust volume down.  Also when making phone call and trying to hang up have use button on top right outside to get back into screen if other caller does not hang up.  No I do not have a screen protector.  Took to 2 different apple store locations and no help whatsoever.  Called apple and pretty much the same luck.  I would not be complaining if this wasn't already a replacement phone and the condition of phone is mint.  I have purchased every iphone since the 3g and also have macbook pro recently purchased and I am not happy I am getting no help.   Do not feel I should have to pay 270 for a replacement phone when I spent 400+ on brand new phone and have a broken replacment phone.  To be honest with how I have recieved no assistance and I am a loyal customer I may be looking elsewhere when I decide to upgrade. 

Their "question" is a poll, or a survey, inviting the opinions of others. NOT a technical support question.
If you bother to actually READ the Terms of Use for these forums, you'll see that discussions of Apple policies, as well as polls and surveys are prohibited. My response is actualy the ONLY logical and relevant response they can get within the terms of service.
Do you expect Ford to just give you a new car when yours breaks down after the warranty expires? After all, you spent so much more for the car than you did for the phone!  Of course not!
Wake up. This is how the real world works.

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