Problems with the BBkey (also known as the menu key)

Sometimes when I am in an app and want to click on one of the items in the menu list (e.g., delete), when I click on the menu key, what pops up are some of the icons from the home page.  (I am getting really tired of looking at that little penguin....).  If i persist, I can usually get the menu option to pop up, but it's annoying.  I am pretty sure it is a software problem.  I had this problem after some time on my first Tour.  I had to replace that because of other issues.  I used the Device Switch Wizard to transfer everything, so I guess it also transferred whatever is causing this issue. 
Is anyone else having this problem?  Any ideas about what to do?  I don't want to re-install the OS-- I'd rather put up with the problem.  Thanks.
Liz
Solved!
Go to Solution.

Hi again!
The BBKey/Menu key has two functions...
1) To bring up a context-sensitive menu for the app you are in
2) To bring up the app-switcher ribbon (a list of all of your currently running apps so that you can quickly change to a different app)
The difference is how long you hold the key down. For 1, it's a quick press and release. For 2, it's a hold down. Sometimes, it gets it wrong, but with practice you will be able to get what you want most of the time (not 100% though...I still get the wrong result sometimes).
Hope that helps!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • Hi i have a problem with my iphone 3gs. i updated the software to ios 6 but now when trying to activate the phone it comes up with a message saying that the activation server is currently unavailable, also it always says no sim! what can i do?

    i have an activation problem with my iphone 3gs. i updated the software to io6 using itunes but now the phone will not complete activation because it keeps saydin the activation server is not available and to re try later. ive been trying for 6 hours but it still wont activate. if i try using itunes then it sayd no sim inserted when there is one inserted, what can i do?

    You are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
    and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money..

  • I have a problem with my PC mobile device that the keyboard stop working and the mouse also

    I have a problem with my PC mobile device that the keyboard stop working and the mouse also

    All I can suggeset is:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    or
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    Have you looked at the AMDS topic of:
    iOS: Device not recognized in iTunes for Windows
    Do you have han image capture programs linstalled like for a camers or scanner?

  • There appears to be a MAJOR issue (hang/memory leak) in "about:home", also known as the Firefox Start Page, in Firefox 26.0 on Windows!

    There appears to be a MAJOR issue (hang/memory leak) in "about:home", also known as the Firefox Start Page, in Firefox 26.0, on Windows!
    observed on:
    - Windows 7 x64 machine with 12GB RAM and high-performance CPU (core i7-920)
    - Virtual Machine guest running WinXP SP3 (in Oracle VirtualBox) on the same machine
    - Intel Atom D525 netbook with 4GB RAM, running Win7 x64
    Neither of these machines are connected via Sync or anything like that. The Firefox instance on the VM is a fresh/clean install.
    The problem:
    - 100% cpu usage for 10 seconds, memory usage (PF usage in XP) goes up to 1.7GB
    - if "about:home" is the Firefox Start Page, effectively it hangs the computer at Firefox startup for 10 seconds
    - if "about:home" is NOT the Firefox Start Page, startup is fine - BUT if I press the "home" button on the toolbar it loads "about:home" which causes the same issue again

    Thank you cor-el! Your suggestion has solved the problem on my WinXP VM which I was using to test, and I will soon confirm that it has also solved the problem on my primary Win7 desktop.
    To recap:
    - I set "browser.aboutHomeSnippets.updateUrl" to an empty string
    OLD VALUE: https://snippets.mozilla.com/%STARTPAGE_VERSION%/%NAME%/%VERSION%/%APPBUILDID%/%BUILD_TARGET%/%LOCALE%/%CHANNEL%/%OS_VERSION%/%DISTRIBUTION%/%DISTRIBUTION_VERSION%/
    NEW VALUE: (blank)
    - I deleted the folder \storage\persistent\moz-safe-about+home under the Profile directory
    Actual folder name on WINDOWS XP:
    C:\Documents and Settings\<USERNAME>\Application Data\Mozilla\Firefox\Profiles\<PROFILENAME>\storage\persistent\moz-safe-about+home
    However I have a concern that the '''OLD VALUE''' of "browser.aboutHomeSnippets.updateUrl" will creep back in, in a future update! Can you communicate this issue to someone on the development team?

  • Does anyone has problems with Apps store whenever u rotate the ipad the 4th generation?

    Hi,
       I have problems with Apps Store whenever I rotate the device it will just auto exit from the apps store and back to home screen.

    Try a rest: Simultaneously hold down the Home and On buttons until the iPad shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the iPad back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray before doing the reset.

  • "There is a problem with your device,We're sorry the device you connected may be damaged and cannot be activated for service. "

    My problem is after i did a restore on my 32gb ipod touch i now get a error on itunes that says "There is a problem with your device,We're sorry the device you connected may be damaged and cannot be activated for service. " Please help

    In the ipad discussion forums there apparently is a HUGE problem with people not being able to update to ios 4.3.3, it apparently locks up their devices and they are also getting the error "there is a problem with your device".... some are reporting the same problem with their ipod touch as well... it looks like it's a global issue
    The forum is in the ipad section under the title of "There is a problem with your device".
    I have dodged a bullet on this one since i have not updated my ipod's or ipad in the last couple of days.... i will hold off syncing to itunes until this issue is fixed... good luck, and spread the word if you can to get apple to listen

  • HT4993 i been having sim card problems with my iphone 5. am i the only one?

    i been having sim card problems with my iphone 5. am i the only one?

    Hello,
    I'm also had problems with Iphone 5 , it read no sim card, i solved problem by removing sim card and cleaning with alcohol and q-tip and installing back.
    Shut down phone.
    On the side of phone , you will see a small pin hole, insert paper clip and sim card will come out, be careful to do it over a clean towel as not to let drop on floor, make sure your hands clean while doing this.
    Insert sims card back and turn on, it should work again.
    Good Luck.

  • Is anyone else having problems with syncing your phone & iPad since the last update?

    is anyone else having problems with syncing your phone & iPad since the last update?

    Here's the problems I'm having with iPad 2 and iOS 5.1:
    Okay ... so, because I had less than a 1 Gig left (as reported by iTunes) on my 64Gig iPad, and the majority of the space was being used by "Photos" ... I decided to not keep my PC photos directory in sync with my iPad (Windows 7). So, in iTunes, I unchecked the option to sync computer photos to the iPad. I got the standard popup warning message that my iPad would not contain those albums after the next sync. I clicked OK and proceeded to sync expecting to have lots of space freed up.
    But weird things happened after syncing.
    (1) I still have all my photos on my iPad .... nothing disappeared at all. (And performed multiple syncs to try to force the change ... still nothing has been removed from my iPad.)
    (2) Somehow, I gained 20 Gigs of free space, as reported by both iTunes and my iPad as well.
    Anyone know what's going on here?
    I do have iMovie and another movie making app, Avid. Both of these contain projects that refer to photos in albums that were supposed to be removed after the sync ... but I can't imagine that would keep them there. Anyone have any ideas?
    I also installed the iPad app, iPhoto. I noticed that it build a directory listing and continuously want to update that listing from time to time.
    Would any of these things cause the iTunes photo sync changes to be ignored? And, how did I get free space to report back with an additional 19Gig or so, when there's no change at all.
    Unsure what's going on ...

  • Have a  problem with Lightroom 5.4.  Since the program crashed yesterday it won't launch, it comes up with the message "Lightroom encountered an error when reading its preview cache and needs to quit".  "  Lightroom will attempt to fix this problem net ti

    Have a  problem with Lightroom 5.4.  Since the program crashed yesterday it won't launch, it comes up with the message "Lightroom encountered an error when reading its preview cache and needs to quit".  "  Lightroom will attempt to fix this problem next time it launches".  Except that it doesn't, I keep getting the same message and the program closes.  Does anyone know what I  can do to repair it?  Can't back up, can't do anything.

    There are dozens of threads in this forum that describe the fix

  • HT1871 Hello i have one IPhone 4S and I use 3G net in my mobile sometime I have problem with temperature in my phone at the SIM card or battery how can I fix this problem. By update or version of 6.1.3

    Hello i have one IPhone 4S and I use 3G net in my mobile sometime I have problem with temperature in my phone at the SIM card or battery how can I fix this problem. By update or version of 6.1.3

    Could it be because the SIM card got damaged while I cut it to fit the IPhone?
    Very likely. Hard to believe the carrier in Mexico doesn't have a micro-SIM card available.
    Or somehow the Chinese carrier found out and locked it?
    No, which is not possible.
    What can I do? Get a new SIM and see if it works again?
    Get a micro-SIM from the carrier in Mexico that you don't have to manually cut down. If that carrier doesn't provide one, switch to another carrier that is not so low-budget.

  • I have problem with buying in games , I got the massage that the purchased can not be completed , please contact iTunes support.. I need help for my case please

    I have problem with buying in games , I got the massage that the purchased can not be completed , please contact iTunes support.. I need help for my case please

    http://www.apple.com/support/itunes/contact/

  • I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result

    I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result

    What OS version? What's the exact error? Exactly when does the error occur? What previous versions? What is on the screen when the error displays? Does Photoshop get fully open?
    Try opening Photoshop holding down Shift key immediately to turn off plug-ins. Lots of good suggestions here: Photoshop: Basic Troubleshooting steps to fix most issues

  • Ive downloaded some apps onto my pc yet only 1 has synced to my ipad, it says something about theres a problem with my billing, yet I purchased the 1 app I got for $20, but 1 free app and another paid, wont sync, i di have money in my account

    Ive downloaded some apps onto my pc yet only 1 has synced to my ipad, it says something about theres a problem with my billing, yet I purchased the 1 app I got for $20, but 1 free app and another paid, wont sync, i di have money in my account

    Right click on your iPad's name in the iTunes app on your computer and choose to transfer purchases. That should transfer anything that you have bought with the App Store app on the iPad to the iTunes app on your computer.

  • I have a problem with my iPhone 5 stopped working the sleep / power and simultaneously refused to obey the HOME button. I can not use either one or the other. I can not enable or disable the device, display lights up when you plug the charger. same displa

    I have a problem with my iPhone 5 stopped working the sleep / power and simultaneously refused to obey the HOME button. I can not use either one or the other. I can not enable or disable the device, display lights up when you plug the charger. same display works fine as it is surprising. or maybe someone knows what is the reason for this? is there any way to solve this problem?

    More than likely its a hardware issue, I have never encountered such a problem and best bet is to just go get it replaced. If you have insurance on your device apple will replace it as long as there was no water damage, if you dont have insurance they will charge $200 more or less. Hope you get it fixed

  • I cannot sort my songs using the "plays" column (also known as the number of plays column). The number of "plays" is not increasing as a song finishes.

    The "plays" column (also known as the number of plays column) is not saving not saving the number of plays (v 11.0).

    My number of 'Plays' was not increasing anymore at some point after updating to Version 11.  I had iTunes rev 11.0.1.12.  Today I updated to the latest rev 11.0.2.26, and now the numer of plays is increasing, so they must have fixed the bug!

Maybe you are looking for