Problems with the "Create a PDF" tab

I have a customer who is trying to create a pdf from Word using the "create a pdf" tab. The PDF is created but only the colored boxes behind his text show up. He is running Win7, Word 2010 and Acrobat Pro XI (with the latest update). The same thing happens if he uses the "print to pdf" option. The Word "Save as pdf" works fine.
Word Document (image below)
PDF (image below)

It appears to be some sort of incorrect layering issue. You can fix the problem by selecting the Edit Text & Images command in Acrobat XI and right clicking on the boxes and selecting the Arrange command.
I've seen this issue occur with older .doc files opened in newer versions of Word. One thing you might try is to save out the word file to another format like RTF (make a backup first) and then resave a .docx before creating the PDF.

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