Problem with the Travel Expenses PDF Form

Hi Experts,
We are facing a strange issue in our production system that the Travel Expenses PDF form is coming as a blank pop up when users raise a Travel Expenses request or try to see the form in 'My trips and Expenses'.
The strange thing is that it is happning for only 3 users in Production system only.We have confirmed that it is not a Desktop issue. We did not come across this earlier while 3500 users are using it for 9 months now.
The same problem is not repeated in Dev, Qua or even in Production for any other user.
The SAP Security team has also confirmed that all relevent authorisations have been given to effected users like other users for whom the same is working
Kindly help me with the same if you have encountered the same problem or can suggest something that may rectify the problem.
Help will be appreciated << Please do not offer points >>
Regards,
-Amol Gupta
Edited by: Rob Burbank on Sep 21, 2010 2:38 PM

Hi Siddharth,
Thanks for the reply.
We have checked that it is not a Desktop issue.
Also SAP Security team says that the effected users have been given the regular authorisations as given to other users using the same functionality.
As i mentioned it is not a problem with ADS as the same functionality is working fine for 3500 users for 9 months.
Regards,
-Amol Gupta

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