Problems with Vista upgrade on Moduslink

'COA invalid', 'Irrecoverable Error', 'Alert not Implemented'... these are kind of messages I get from Moduslink. I'm not expecting to reply my emails since they are in neck-deep.
I love my A100 SAA9E, a very stable and powerful machine. I'm from London and have selected all the right options, but it would either come up with a random COA prob, or an error after my penultimate step.
What can I do? Help.
Shawn

I was unable to complete the Vista upgrade via the Moduslink on Toshiba's website http://wwww.toshiba-europe.com/vista-upgrade, even though I got to paying for the upgrade with my credit card. When my payment was being processed I got an 'unrecoverable error', so I went back to repeat the process and this time the site didn't recognize my COA on the bottom of the laptop.
I contacted Moduslink via the following Tel No. 00800 666 44 666 (UK) and spoke to one of their support staff (choose options 5 and then 8). There is a problem with their site excepting payments from credit or debit cards. The representative reset my COA, but it takes 48 hours for it to clear (so much from electronic data communications to servers). I have been told to retry the upgrade process again on Friday 16/02/2007, however, this time to pay either by wireless transfer from my bank or send a cheque.
Hopefully, this will help others who were frustrated with the Vista upgrade debacle. It would be more appropriate however, if the company concerned, Modulink, resolved the issue in the 1st place. Firstly by informing their customers that there was an issue, secondly on a work around to the problem and finally fixing the problem. Will commonsense ever prevail?
Ala (14/02/2007)
Message was edited by: Ala_Jackson

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Message Edited by raflevi on 05-4-2009 02:38 [email protected]

My apologies about not explaining further about disabling SPDIF passthrough. See the steps below to enable DDL encoding.
***Before proceeding please make sure that you've purchased, installed and activated the DDL pack***
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raflevi wrote:
when you said to install ddl? pack you mean the "[url="http://buy.soundblaster.com/_creativelabsstore/cgi-bin/pd.cgi?page=product_detail&category=Software&pid=F 2222SR6PAKH5DGY6SD">Dolby Digital Li've Pack - SB Audigy Series[/url] "?
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i wanted to use the 5. function mostly for games
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