Process for adding no cost item to Service Order and show on invoice SM

We want to put a non-cost item on a service order without having to put a $.01 value on them. We might purchase a box of bolts at a hardware store with a purchasing card and just expense items. We add the bolt as a line item on our Service Order to charge customer some amount. But we do not have a cost on the item. To put a bogus $.01 cost value on the item and have it show up in COPA and in the GL makes the data incorrect. It is our understanding that to pass an item on the service order through process related billing to the invoice it has to have a cost or it does not show up on invoice. How do other folks deal with putting a no cost item on service order?

Hi,
I have tried everything, still its not working.
First I tried creating a Service Ticket and adding the line item at one go.Then I was getting status error:
System error: An attempt has been made to create a status object
with the object number DE20131333937DF180C5001372F65D25. However,
a status object with this number exists already.
Code sample given below:
CALL FUNCTION 'BAPI_BUSPROCESSND_CREATEMULTI'
    TABLES
      header          = itab_header
      item            = itab_item
      partner         = itab_partner
      status          = itab_status
      text            = itab_text
      return          = itab_return
      service_os      = itab_service
      input_fields    = itab_input_fields
      created_process = itab_created_process.
Then I tried creating a service ticket first and adding item later.Then there was no dump, but item details are not getting saved. Code sample given below:
CALL FUNCTION 'CRM_ORDER_MAINTAIN'
    EXPORTING
      it_product_i      = lt_product_i
    CHANGING
      ct_orderadm_i     = lt_orderadm_i
      ct_input_fields   = lt_input_fields
    EXCEPTIONS
      error_occurred    = 1
      document_locked   = 2
      no_change_allowed = 3
      no_authority      = 4
      OTHERS            = 5.
Can anybody please help me out on this? What is the correct approach?
Thanks and Regards,
Rohit

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Table for satatus, CS, service order and notification

There is a field of status at the CS notifications. The tcode for customizing this field is OIBS but in which table can I find the related data? I'm also looking for the other tables of CS, service order and notification.
Edited by: Yasar Demircan on Jan 27, 2010 10:06 PM

Hi,
You can refer the table JEST, TJ30, TJ30T for object status and user status

Process for adding a boolean option to the web service API

Hey guys,
Here's a little background:
I'm currently working on adding an optional "strict" mode to some of the unmarshalling functions in SchemaMarshaller that will throw exceptions when receiving bad data for certain fields, and also improving the date handling while I'm at it (I want null instead of mangled dates when receiving bad data when strict mode is off).
This is for my benefit at the moment as I'm tired of spending time debugging Flex code when XFire and Oracle are spitting out rubbish (like empty xsd:DateTime nodes, DateTimes in xsd:Date nodes, etc) - but I'm sure other people would like to use it too while we don't have a response validator, so I'd like to do it in a way that I can submit as a feature request (with patch) on Jira.
My questions are about the procedure for stuff like this- where should this option be made public in the API, and who would I talk to about it? Or would it be best for it to always be strict? - That's how I'd like it :) Perhaps it should just log errors when it encounters bad data?
This is the first thing I'd like to "add" to the SDK rather than a simple bug-fix, so I just want to do things in a kosher manner. Sorry if I come across like a total noob :)
Cheers,
-Josh
"Therefore, send not to know For whom the bell tolls. It tolls for thee."
:: Josh 'G-Funk' McDonald
:: 0437 221 380 ::
[email protected]

Hey Josh, I'm swamped at the moment but appreciate your interest and your contributions to Flex and WebServices thus far. I'll try and get some time to look into your specific request and what you're hoping to do at the code level, but to answer your question about test cases, you should consider the NIST testsuite for XML Schema datatypes. BlazeDS has historically maintained the WebService implementation, so it appears their test case for NIST based schema tests starts out here (and refers to many data type test cases in the /nist subdirectory). http://opensource.adobe.com/svn/opensource/blazeds/branches/3.0.x/qa/app s/qa-regress/testsuites/flexunit/src/tests/flexunit/xml/NISTXMLSchemaTes t.as Pete ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Josh McDonald Sent: Tuesday, July 08, 2008 8:21 PM To: [email protected] Subject: Re: Process for adding a boolean option to the web service API A new message was posted by Josh McDonald in Developers -- Process for adding a boolean option to the web service API Yeah I knew it'd have to be somewhere outside of SchemaMarshaller, as it's [ExcludeClass] anyway so end users don't see it, nor is it documented in the api docs. Just wasn't sure where it should be. I'll have a think about it some more when I get some down time to work on it, but webservice was where I was thinking it should be too. Didn't think about having it settable on operation as well though, so thanks for that :) Anybody know a good source of valid values for various XSI types (date and DateTime mainly) for testing purposes? Or even who I should contact to get access to that sort of thing? I assume the W3C will take 6 months to answer me, and the answer will be "buy our $10,000 compliance testing suite" or something along those lines. -Josh On Wed, Jul 9, 2008 at 9:46 AM, Matt Chotin <[email protected]> wrote: A new message was posted by Matt Chotin in Developers -- Process for adding a boolean option to the web service API I think for a top-level user option I would put the new option on the mx.rpc.soap.Operation class (I think that's the name). You'd then have that propagate through to the underlying schema classes as they are used. I'd then also add an option to the WebService class itself, and basically in the Operation it should see if it has its own value set and if not check the value on the WebService. We do this for a couple of other flags too I think. End users in general wouldn't look at any classes other than the WebService and maybe the Operation classes, so asking them to set options on the schema classes themselves probably wouldn't work. Matt -- "Therefore, send not to know For whom the bell tolls. It tolls for thee." :: Josh 'G-Funk' McDonald :: 0437 221 380 :: [email protected] ________________________________ View/reply at Process for adding a boolean option to the web service API <a href=http://www.adobeforums.com/webx?13@@.59b5be89/1> Replies by email are OK. Use the unsubscribe <a href=http://www.adobeforums.com/webx?280@@.59b5be89!folder=.3c060fa3> form to cancel your email subscription.

Process for Adding Additional WAE to 4.0.11 Cluster with CIFS

I will be adding an additional WAE 612 W/ 4GB of memory to an existing single WAE 612/4GB cluster in the future. What is the best practice process for adding the second WAE to the cluster. I would like to do the WCCP configuration last. Whats the easiest way to move the policies from the existing WAE to the second wae. Is it as simple as just creating a Cluster Device Group and then adding both devices to the group. Will the second WAE inherit the settings for WAFS as well? I am not concerned about the WAAS setup.
I don't have access to the credentials for the CIFS connection on the core WAE today so i would really like to know if i can complete this install by just copying settings from the existing WAE using the device group settings.
I am also going to reverse the 61 and 62 settings to ensure that the inbound client connections get load balanced across the WAE properly.
Any other things to consider?
Thanks in advance
Mike

Mike,
The edges will always reconnect to the same core unless it's not available. In 4.0.x, WCCP does not effect CIFS connections (4050 connections), only load balancing the TCP connections outside the 4050 connections. I have manually load balanced edges before via expert mode on the edge GUI, but it's fairly unwieldy. How many edges do you have? I can dig up the procedure if you want to use it.
You can get decent load balancing by setting up both cores so they are both taking edge connections, take the old core offline (stopping the service in the GUI) for several minutes and then bringing it back up. A good number of your edges should now be on the new core and some will still be on the old core.
Also, remember it's best practice to try and keep N+1 at your core. If you loose a core WAE in your cluster and a single Core can't handle the CIFS traffic, you will continue to get CIFS optimization.
Hope that helps,
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Delta update for Cube : 0CRM_PRI - Service Orders and Confirmations: Item

Dear experts,
For Cube : 0CRM_PRI - Service Orders and Confirmations: Item
Source data is from Two ODS
1. Confirmations (Item Data) : 0CRM_CNFI and
2. Service Orders: Item Data : 0CRM_PROI
I have done Init upload to this cube from both this ODS.
I am not getting delta option to this.
When I am trying update Delta after init from ODS message is No new deltas in DataStore object 0CRM_PROI for update. No delta option available . It is showing Initial and Full Update option only.
How i can initiate delta option for this Cube ? Please update us.
Thanks in advance.
Regards,

Hi,
you can use DTP's to laod data from ODS to cube .. it will take deltas ..
With a data transfer process, you can transfer data either in full extraction mode or in delta mode. In full mode, the entire dataset of the source is transferred to the target; in delta mode, only the data that was posted to the source since the last data transfer is transferred. The data transfer process controls delta handling and therefore allows you to fill several targets with different deltas from one source. With a data transfer process, you do not need to explicitly initialize the delta method as you do when copying data with an InfoPackage.
or you can create a sepeate Ip for delta apart form full and init .. that will laod delat data in cube ..
Regards,
shikha

Cost Report from Service order cost

Hi Gurus,
Request you help in developing a custom report to fetch different costs involved in service order.
Let me explain the scenarios:
1. As per our current settings, if there is any goods issue against the service order the cost (cost of the material) is booked against 'Service Exchange Cost' in the value category in the order.
Reqt:- If there is any goods issue against the order, the system should show the cost of the goods (material) in the report as service exchange cost.
Please let me know from which table I can get this cost? From which table I can know whether there is a goods issue against the order or not?
Please guide me in this.
Regards,
SAM

Hi SAM,
Please use the PMCO table for order costing.
For goods issue status you can go with system status i.e. GMPS- Goods Movement Posted. This will be availed from JEST table agaionst PM Order.
Also there is field for final issue tick (KZEAR) which need to be selected during goods issue against PM Order. This status can be achieved from table AUFM against the reservations made for PM Order.
Sundar
Edited by: Sundar Desai on Mar 3, 2011 5:07 PM

Pricing date for Service Order and Service Confirmation

Hi,
I cretated a Service Confirmation as followup for Service Order.
Client is asking "Pricing Date" should be same Same in Service Order and Service Confirmation. But, I am not seeing any such field in the screen.
I need to check T&C field and Zone field. But, I am not seeing these fields also.
Can you please let me know, where can I find this fields. (In which assignment block).
Thanks,
Sandeep
Edited by: Sandeep Reddy on May 31, 2010 7:21 PM

Hi,
I think by PRICING DATE they mean BILLING DATE.
In date profile of SERVICE ORDER and SERVICE CONFIRMATION you assign the BILLING DATE date type (i think it is there in the standard itself- however just ensure it).
Or customize a PRINCING DATE date type in the DATE PROFILE of SERVICE ORDER and CONFIRMATION and copy the date set in SERVICE ORDER to SERVICE CONFIRMATION.
This is one strategy you can use.
Regards
Surendra More

Service Order and Sales Order Integration

Hi All,
Through the requirement class settings in customizing, I have managed to generate a service order in the background upon creation of sales order.
To achieve this I have maintained the following settings:
Order type = OR
Sales document item category TAD
- Item Cat TAD is linked to Requirements Type SERA (SD IMG->Determination Of Requirement Types Using Transaction)
-- Requirements Type SERA is linked to Requirements Class 203 (SD IMG->Define Requirements Types)
--- Requirements Class 203 is lined to order type SM01 (SD IMG->Define Requirements Classes)
I have also maintained my service material 'ZPBK001' in OISD screen. So, system allows me to create a sales order for this service material and service order is generated in the background.
However, my requirement is to not to generate service order in the background but just create a sales order. Then manually create a service order and also manually enter the sales order as an SDI settlement object in the service order.
So to achieve this, if I remove the service material from OISD screen, then system doesn't generates service order in the background but gives an Information (not an error or warning) message saying:
No entry for plant 1200, service object 01 ZPBK001 in table T399A
Its only an information message and when I tick it as ok then system gives another information mesage saying:
Error when processing Service order
So the result is service order is not generated in the background which is fine as per my requirement because I can manually create a service order and then manually enter the sales order in the service order.
However, during the creation of sales order, is there a way that I dont get these information messages regarding service order not being generated in the background?

Hi Pete,
Thank you for your reply. As per your suggestion I have removed the "Transfer of requirements" check from SD IMG->Define Requirements Classes. However, when I create a sales order, system still gives me the pop-up Information message saying:
No entry for plant 1200, service object 01 ZPBK001 in table T399A which is because I have not maintained service material in OISD screen.
Also, I get the information message as:
Error when processing Service order
The first information message regarding service material is ok. However, is there a setting that I can maintain that I dont get the second message regarding error when processing service order?
I also checked item category details in VOV7, there is no settings for transfer of requirements in vov7

Difference between service order and repair order?

hi all,
pl help me in understanding the difference between a service order and repair order.
pl tell me what is the process to create service order?
what is the process to create a repair order?
how we will know by looking into the order whether it is a service order or a repair order.
thank you,
hun

Hun,
Provides support for the complete Service processing lifecycle from Service Quotation creation to Billing. A service order is created if the customer has to be billed for services like utility usage, no. of pages printed (using counters etc). Service Order processing includes integrated validation of service contract price agreements and warranty entitlements.
The cycle is :
Business Scenario Service quotation and service order management
A.     Make inquiry Customer contacts and requests for quotation
B.     Create and communicate quotation service rep. creates a quotation and sends it to the customer
C.     Accept the quotation
D.     Convert quotation into service order and release the order
E.     Create and optimize assignments - The Resource Planner assigns any field service tasks to one or more of his Field Service Representatives
F.     Execute assignment, perform confirmation - The Field Service Representative performs the service assignment at the customer site and performs confirmation for the work done, materials used and so on
G.     Approve confirmation, assign costs - The Service Manager checks and approves the confirmation data and decides which costs should be billed to the customer
H.     Bill customer, perform analyses - The Service Manager triggers billing of the customer and performs analyses of the complete service order processing cycle
Where as a repair order would be created when a customer finds a defect in say a product and the requests for a repair of replacement.
The cycle is:
The business scenario
1.     Enter repair request
The customer calls the service organization to request a repair. The agent enters the repair request. The system checks whether a warranty exists.
2.     Send in defective product
The customer sends in the product using the given return material authorization number.
3.     Plan repair steps
A service representative performs the technical analysis and enters the inspection result (causes, tasks, etc.). He decides what action should be taken based on the inspection result.
4.     Create service quotation
The system calculates the price for the planned repair and required spare parts, according to the price agreements in the service contract, and the warranty costs. The agent generates a service quotation.
5.     Perform confirmation
The customer accepts the quotation. The service representative repairs the product and confirms his working times and materials used. He also documents the inspection results.
6.     Return repaired product
The service representative returns the repaired product to the customer.
7.     Create invoice
The service representative triggers customer billing, based on the confirmed time and spare parts used, and in accordance with existing warranties and specific price agreements.
8.     Analyze defect reasons
Using predefined queries and reports, the service manager analyzes the most important defect reasons.
Refer to CR700 - Service for details info.
Regards,
Julius

Set Service order and Notification to 'Technical Complete.

Need to set service order and notificatin to teco. Use below logic and it works fine for Service Orders but
it doesn't set the Notification to NOCO.
Can anybody please help?
Thank you very much
Juergen
lit_methods-refnumber         ='000001'.
lit_methods-objecttype        = 'HEADER'.
lit_methods-method            = 'TECHNICALCOMPLETE'.
lit_methods-objectkey         = g_order.
APPEND lit_methods. CLEAR lit_methods.
lit_methods-refnumber         = '000001'.
lit_methods-objecttype        = ' '.
lit_methods-method            = 'SAVE'.
lit_methods-objectkey         = g_order.
APPEND lit_methods. CLEAR lit_methods.
lit_header-orderid        = g_Order.
lit_header-NOTIF_NO       = viqmel-qmnum.
lit_header-TECO_REF_DATE = sy-datum.
lit_header-TECO_REF_TIME = sy-uzeit.
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lit_header_up-FINISH_DATE = 'X'.
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      TABLES
         it_methods         = lit_methods
         IT_HEADER          = lit_header
         IT_HEADER_UP       = lit_header_up
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Hi,
There is no diffrerence between service order and service order notification.
Its better if we can say - IW51 is for Service Order Notification
Generally when request is initiated by the customer or distributor to the retailer then the retailer will create a service order with the detail further process.
Regarding IW31 no proper idea. I have worked in SO notification only.
Regards.
Abinash.

Service order and WBS Element

Hello Experts,
I have a question regarding WIP service order costs. Can we post the costs of a WIP service order to a WBS element? IF so where do we link the service order and project/WBS Element? How do we post the costs to WBS elements?
Appreciate your help and time in this regard.....
Thanks,
Harish R

My problem scenario is like this.
We have two plants A and B of the same Co.Cd. We are physically closing plant A and moving everything into B. Now the open service order costs from plant A have to be moved to plant B. How do we do this?
Do we have to create a new service order/WBS element for all old open service order/wbs element?
Also where do we connect the service order and wbs element?
Appreciate your help and time.
Thanks,
Harish R

Revenue bearing service order and non-revenue bearing service order

Hi Gurus,
1) Please let me know the difference between Revenue Bearing Service orders and Non-Revene bearing service orders.
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3) It will be helpful for me to understand if you can give examples for each.
Regards,
Sam

can you tell me the difference revenue bearing service order and non-revenue bearing service order with example.
how to handle the repair and return process in a gear business company. i m servicing the gear box which i supplied one year before to a customer. now i m returning back to my comany and do some repair, quoting the customer and charging them.
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vinoth

How to create Service Order and then Invoice    using   IW31

I have problem to create   Service Order and then Billing,
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Thanksa in Advance.

Hi Suniel,
PLease take a look at:
Re: Problem to create Service Order using   IW31 and then Invoice for that
Best regards,
demas

How to create a service order and check the internal order in R/3

Required Solution:
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Hello Zita,
Try to restart your portal after creating ServiceUser in both UME and KM.
One more major difference between ServiceUser and normal portal user is that a ServiceUser does not have a UserAccount (IUserAccount)
Object serviceContext = null;
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Greetings,
Praveen Gudapati
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I would like to know how to get my iphone on if it goes into a no service mode and shows as invalid sim, I would like to know how to get my iphone on if it goes into a no service mode and shows as invalid sim

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actually I found the solution :
http://www.igeneration.fr/itunes/astuce-votre-historique-d-achats-itunes-12056
it's in french, but the images and google translate will be enough
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Process for adding no cost item to Service Order and show on invoice SM

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