How to create a service order and check the internal order in R/3

Question

Required Solution:
1. How to copy existing service order and create new one and check the internal order in R/3, whether the certain service order is correctly created in r/3, can you polease explain the steps plz.
2. If i am creating service order by service template finally the service order is getting created but it is not showing me in the table iaom_crm_aufk, how to check this.
can any one help me in this issues as soon as possible.

Answer 1

Hello Zita,
Try to restart your portal after creating <b>ServiceUser</b> in both UME and KM.
One more major difference between ServiceUser and normal portal user is that a ServiceUser does not have a UserAccount (IUserAccount)
Object serviceContext = null;
        try {
            serviceContext = AccessController.doPrivileged(new PrivilegedExceptionAction() {
                public Object run() throws WcmException {
                    return ResourceFactory.getInstance().getServiceContext(CONTRACT_SERVICE_USER);
        } catch (PrivilegedActionException e) {
            logger.severe(e, "ResourceContext for the technical " + serviceUser +
                 " user could not be retrieved.");
IResourceContext resCtx = (IResourceContext) serviceContext;
So I modify all KM resources with this resCtx.
Hope this helps ...
Greetings,
Praveen Gudapati
p.s. Points are always welcome for helpful answers