Process remaining active

Hello Freinds,
We are facing an erratic problem of stuck process.
The process remains active even after the underlying PL/SQL procedure is complete.
After a few minutes the workflow is throwing up an error saying,
ORA-01086: savepoint 'WF_SAVEPOINT' never established
ORA-25263: no message in queue WFUSER.WF_DEFERRED_QUEUE with message ID A4C705DDB8675851E034080020FC7B98.
Can some one point out as to why this might happen and what could be the possible solution.
Thanks,
Chandra

Check the value of distributed_lock_timeout database parameter.
If the parameter is not set, it will default to 60 seconds.
Try increasing this value to at least 120 and retry.
If the solution above does not work, one of the first places to look when assessing problems with the engine is the
Oracle Workflow Monitor. Where this is unavailable, run the script wfstatus.sql
$FND_TOP/sql/wfstatus.sql - Embedded in Oracle Applications
$ORACLE_HOME/admin/sql/wfstatus.sql - Oracle Workflow Standalone

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