Process route for case management.

How to configure the process route in case management. I want to determine the person a case should go to when the status is changed. The person who changes the status should be able to select or determine who the case goes to. when i try to do this this error comes out
ERROR MESSAGE
No description created for process route 000000000021. Activity area SCMG                                                                               
Message no. SRM_WF_PATH02

Hello,
First step is to go to the event trace (SWEL - turn on with SWELS) and see if an event is being created.
regards
Rick Bakker
hanabi technology

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