Profile Manager IPhone 4S - "new device"

Dear all,
after I bought my new IPhone 4S, I tried to enroll the device via "https://server.xxxxx.xx/mydevices". The certificates installed successfully, but the device is shown in the profile manager as "new device". My profile manager is working as I don't have any issues with my other devices (Ipad / Macbook).
Did somebody else encountered this issue?
Thanks in advance
Marc

If your devices have SIM cards fitted that's probibly what's causing your problem
For some reason apple grabs the SIM card info and ties it to the device
Removing the device doesn't seem to remove the SIM card info
Hence the "new device" and being unable to push settings to the newly enrolled
device with the old SIM card fitted
The SIM card info has to be removed from the MDM DB manually
I'm not sure if the latest osx server updates fix this behavior
See this post on how to remove the SIM card details
https://discussions.apple.com/message/22322712#22322712

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