"Program Error" (aka. Dr. Watson) on Windows 2000

Question

I took one old computer with NT4, updated it successfully to Windows 2000, installed Service Pack 4 and IE 6.01 + several security updates.
However, PC Suite 6.82.21 does not work at all. The "Get Connected" window shown after the installation disappears immediately, and trying to start any PC Suite application (but Music Manager) generates a "Program Error". E.g.
LaunchApplicati.exe has generated errors and will be closed by Windows. You will need to restart the program.
I have tried to uninstall and clean the PC with the PC Suite cleaner several times (all possible options tried) but without any difference. I also tested PC Suite 5.8, and it generates program errors, too (but its icon appeared in the status area before crash, 6.82 failed to run even so far).
Although it is an old computer, the PC Suite 6.82 system requirements are fulfilled easily:
Available hard disk space: 200 MB (file size approx 25 MB) (yes)
Operating system: Windows 2000 (service pack 4) (yes)
Connection methods: USB cable, infrared, or Bluetooth (USB cable, yes)
Has anyone had a similar problem with the PC Suite? - I cannot find any other reason for the problem than that the PC Suite has some undocumented extra system requirements that are not fullfileed on that old computer. But what?
Edit: I tried to monitor the LaunchApplication with RegMon and FileMon but I could not find anything that could cause the crash. The logs are attached...Message Edited by panuworld2 on 07-Dec-2006
04:42 PM
Attachments:
Filemon2.LOG ‏166 KB
Regmon2.LOG ‏243 KB

Answer 1

I have been mailing with Nokia support for months already if they should indicate in their system requirements that some specific processor type or speed is required for PC suite.
Currently Nokia support continues to claim that the reason for the crashes is "lacking resouces" on my computer. I cannot believe it because the same computer runs MS Office and SeaMonkey well, with reasonable speed. - What is the quality of PC Suite if it _crashes_ fatally if e.g. the processor speed is too slow? - And why do not they then tell that it will not work on computers slower that ?
I looked the crash dump with windbg and it tells the following:
(114.448): Illegal instruction - code c000001d (!!! second chance !!!)
eax=038a0020 ebx=000221aa ecx=00000000 edx=00090000 esi=fff70000 edi=00120000
eip=0041f13a esp=0012e014 ebp=f9050407 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000206
*** WARNING: Unable to verify checksum for LaunchApplication.exe
*** ERROR: Module load completed but symbols could not be loaded for LaunchApplication.exe
LaunchApplication+0x1f13a:
0041f13a 0f6e4c2414 movd mm1,dword ptr [esp+14h] ss:0023:0012e028=f6d8e0f5
The crash reason is illegal instruction. LaunchApplication is trying to execute an MMX command (movd mm1) on my non-MMX processor!! Why Nokia does not inform that an MMX-capable processor is required for PC Suite?
I cannot understand that "the lack of resources" of my computer causes PC Suite to use MMX commands which crashes my non-MMX computer. Can anyone explain this relation between MMX-commands contained in PC Suite and the speed (not processor type) of my computer?
(I emphasize that according to Nokia, the reason is "the lack of resources" of the computer, NOT the processor type (non-MMX).)