"program error" when placing text from Word

I'm using Photoshop Elements 13. I create a PDF of the text I want to place from Word. About 50% of the time, I get a "program error". I upgraded from version 11 because of this issue, and now it's happening with this version too. Doesn't seem to help to do it over again. I didn't have a problem doing this on another project, though.
I have a Mac using 10.9.5. Word 2008.

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