Project Bug-tracking practices

I am not sure this is the right place to ask this, but this is the place on the Web I feel most comfortable.
Our company projects get larger and we get lot of user requests and problem issues. Currently we keep them in an MSAccess database in a single table that has links to bookmarks in Word files. This seems very inefficient to me since most people have lots of issues against their names. Sometimes I spend half an hour to look up bugs that are fixed in 5 minutes(not to soeak of priority, version requirements, bug verification).
So I came to the idea to look for bug-tracking system that will ease this process. The bad thing here is that the management will not pay
for one, at least not at this stage. Another problem seems to be that the we use Windows as platform for all machines . I spent half a day yesterday searching the web for possible solutions. I came up with bugzilla, but ended up with the fact that 'installing under Windows is a painfull process'. After new search I came up with scarab, which seemed good because it is pure Java. I spent another half day today trying to make it work and though I read the install manual completely I sill cannot get to log-in into it.
What products do your companies use? I am sure I am far from the first to encounter this issue.
To summarize the product requirements:
1. Free (maybe paid support)
2. Windows - compatible
3. DB - Oracle or MSSql server
4. Easy set-up and configuraion is definitely preferrable to flexibility
Please provide pointers since I am close to despair
Faithfully
Mike

So, again out of curiousity (I'm full of it today) -
did you use that Web Gateway thing that did the
5250-to-HTML translation stuff, or was it something
more intense then that?No, it was much more basic than that. There's a
service program somewhere in the system that
encapsulates most of the things required for CGI
programming and I just used that. (Based on code I
cribbed from a magazine article.) This was in late
1999, by the way.Ah - I was messing with this stuff around then - or 98 even - and ended up using this:
http://publib.boulder.ibm.com/html/as400/v5r1/ic2978/index.htm?info/rzal3/rzal3overview.htm
Which worked out surprising well - ugly webpages, but then if you're used to a 5250 terminal session you felt right at home.

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