Consulting Bug tracking: Why an Oracle support agreement is needed?

Hi all,
I don't really understand why anybody could not access to the Jdev bug tracking? An important part of them are detected by anonymous users who have no agreement. Moreover, Jdev is a free tool until developed app is put in production, and bugs are mainly detected during development phase.
Thanks to bring me some light on this,
Regards,
Tif

Hi,
yes JDeveloper is a free product, but customer support services isn't - its a service that you will have to pay for.
Usually, If there is a bug report posted on this forum we do our best to track this down (and I am spending quite some time with this) and log it if it reproduces. However, the differentiation to customer support service comes when it doesn't reproduce immediately which requires in depth analysis of the problem or complex set-up. This is beyond of what we can handle on OTN.
We discussed the option of a public application to report issues and track them. However, i am not sure what the current state of thsi project is.
As a remark from my side, from 10 questions I ask users who report bugs on OTN to send me a testcase based on teh HR schema, I usually get 3 replies. So even a public bug application is a give and take. Not sure if this was your intention.
I'll forward your question.
Frank

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