Provide XML interface from Cloud for Customer

Hi,
We have a following integration scenario with an external application. This will application will need to call an URL from C4C which returns a stream of XML which the application can process. We can't see anyway of doing this. Any help would be much appreciated.
Regards
Jie

Hello Jie,
Did you have a look at the WebServices?
HTH,
   Horst

Similar Messages

  • How to - Extract data from Cloud For Customer into SAP HANA system

    Hello Community,
    I have a requirement for extracting the existing data from Cloud for Customer into separate SAP HANA Box.
    Is it possible to achieve the same ? If yes, Please guide me for the same.
    Awaiting quick response.
    Regards
    Kumar

    Hi Kumar,
    In addition to what Thierry mentioned you could also use the C4C integration via standard Operational Data Provisioning (ODP) interfaces. This integration was acutally built for SAP BW and allows you to access any C4C data sources. From my perspective you can also build upon that for a native SAP HANA integration. Please also have a look at this guide: How To... load SAP Business Suite data into SAP... | SAP HANA.
    Besides that question let me also add the following: SAP Cloud for Customer already runs on SAP HANA since Nov. 2013. You may also use the powerful built-in analytics within C4C for analyzing data and any of your reporting demands. If your report should consider external data as well, you can combined the existing C4C data source with an external, so-called Cloud Data Source. More infomation is published in the C4C Analytics Guide: http://help.sap.com/saphelp_sapcloudforcustomer/en/PDF/EN-3.pdf.
    I hope this helps...
    Best regards,
    Sven

  • Access cloud for customer Odata Service from HCP

    Hi 
    I have a UI(sapui5) which consumes ODATA Service from "cloud for customer" system.
    I am using connectivity proxy servlet(using destinations) to avoid cross origin issue.  when i deploy and access this UI from cloud, the response of the odata service is " HTTP status 500 javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated".
    I tried giving the http url and that says "502 bad gateway".
    How to resolve SSL issue for cloud.?
    Is there any other configuration that needs to be done to consume ODATA from "Cloud for customer" system
    Regards
    Priyal

    Hi Priyal:
    For the SSL handshake at the destination level either you would have to set the property "TrustAll=TRUE" or you have to create a JKS keystore which contains the Server Certificate for the Cloud for customer system and then upload this either via the Admin cockpit (at destination level) or deploy the same via the NEO console tool.
    Best regards
    Venki

  • SAP HANA Cloud Portal : Configuration of HCP with Cloud For Customer

    Hi Experts,
    In our organization we have C4C system we have requirement to configuration with SAP HANA cloud Portal.
    1) What are the steps require in Cloud For Customer?
    2) What are the steps require to access the HANA Cloud Portal and Configure it?
    3) How to integrate Cloud For Customer with HCP?
    4) How to create Websites and Add the Widget for Tickets and Service request created from cloud for customer?
    Any Documentation for this Cloud For Customer and HANA Cloud Portal Configuration please share with me.
    Many Thanks,
    Mithun

    hi,
    Please find below the avilable public information about Support site edition -
    Support Site Overview : http://scn.sap.com/docs/DOC-50078
    Support Site (blog post)http://scn.sap.com/community/hana-cloud-portal/blog/2013/12/12/deliver-exceptional-customer-service-with-cloud-based-support-portal
    CAC Admin guide -  (search for configuring portal) - http://help.sap.com/saphelp_sapcloudforcustomer/en/PDF/EN-2.pdf
    Cloud Portal configuration guide - SAP Mobile Documents
    Soon we will put all public guides in a central location.
    Thanks,
    Inbal

  • Delete products in cloud for customer

    Hi Experts,
    Is there a way to delete products from cloud for customer? Please suggest.
    Thanks & Regards,
    Rahul

    Hi Rahul,
    No you cannot delete customers and products in C4C as it will cause inconsistencies if its linked to any transactions. If products are replicated or created accidentally may be you can try using sdk to remove it from the BO itself, though not recommended.
    Regards,
    Shobhit

  • SAP Cloud for customer how to get the Account ID and UUID from cloud

    Hi Experts,
    I have small requirement in cloud for customer.
    How to get all the account id with UUID in excel sheet using any SDK or other ways?
    Any way to get this information because i have tried using "Mass Data Maintenance" but not getting any information. 
    anyone know how can i get this information in cloud system?
    Many thanks,
    Mithun

    Hi Mithun,
    In my understanding there SAP will not share IP address of tenant. If this is really urgent you should discuss to SAP Partner coach or any other representative. SAP network team will not directly communicate with you, this will require numerous approval inside SAP itself.
    Thanks
    Sunil Maurya

  • Middleware technologies used for data exchange in Cloud for Customer system

    Hi Techies,
                     I would like to know what are the different middleware technologies like ALE,EDI and IDOC, Web Services or any other technology plays role in data exchange between SAP ERP and SAP Cloud for Customer system.
    My project includes implementation of SAP Cloud for Sales, I've read many documents and seen various videos for ERP Configuration and Cloud Configuration, I see that there is a standard report that we want to execute and specify the type of data to be exchanged between Cloud for Customer and SAP ERP via SAP NW PI system.
    When executing the report we select the IDOC Type and run the report, so once after execution all data is copied to SAP Cloud for Customer system.
    What about configuration of IDOCS ? Do we need to maintain port, partner profiles, logical system etc ? as usual we do when working on Interface between SAP to SAP systems ?
    Or is it maintained when we make all the communication settings between SAP ERP <-> SAP NW PI <-> SAP Cloud for Customer system ?
    Can anyone help to understand this better ?
    Thanks,
    Gowri Shankar

    Hi Gowri,
    The standard report does exactly that.
    It generates, the ports, partner profiles, RFC destinations and other objects required for communication configuration in SAP to connect to C4C.
    If you are not using HCI, you can directly connect to C4C, otherwise you will have to manually edit the RFC destination and provide the HCI worker node URL.
    Note that this report is part of an Add On which is applicable only after a specific SAP ECC version.
    If you are on lower version, you will have to create them manually.
    regards,
    Anirudh Vyas.

  • SAP C4C(Cloud for Customer)

    Hi,
    I am SAP CRM consultant, i am very much interested in SAP cloud for Customer
    Can anybody suggest me SAP C4C Career Path ?
    Regards,
    Nawed

    Hi Shika,
    In 1408, we introduced two features in C4Service to enable Sales Contact Center scenarios
    1. Follow-up Sales documents from Tickets such as leads and opptys
    2. Flexibility to relabel the Ticket work center to anything you want to call the object such as "Sales Inquiry"
    What this allows you to do now is have a Sales Contact Center which can process inbound sales requests from customers in a centralized organization across all supported interaction channels of Email, Social, Chat, CTI/Phone Calls, and coming in 1411 SMS. Given SnapEngage already provides certified integration for C4Service, you can basically setup the solution to create the following business process
    1. Customer contacts company via SnapEngage
    2. SnapEngage automatically routes and creates a C4Service Ticket (Sales Inquiry)
    3. Sales Contact Center agent can evaluate the inquiry and decide to create a follow-up lead or opportunity, which automatically copies the sales inquiry information into the lead or oppty
    4. Lead and Opportunity can use standard territory management capabilities to route it to the appropriate sales person for follow-up
    Good Luck!
    Rei

  • Integration of Oracle and Snap Engage with SAP Cloud for Customer

    Hello,
    We need to integrate Oracle ( for opportunities, accounts and products ) with SAP C4C (Cloud for Customer).
    And also Snap Engage ( for Sales Leads ) with SAP C4C (Cloud for customer ).
    Is it possible to do it using custom APIs without engagement of any middleware system?
    Thanks,
    Shikha

    Hi Shika,
    In 1408, we introduced two features in C4Service to enable Sales Contact Center scenarios
    1. Follow-up Sales documents from Tickets such as leads and opptys
    2. Flexibility to relabel the Ticket work center to anything you want to call the object such as "Sales Inquiry"
    What this allows you to do now is have a Sales Contact Center which can process inbound sales requests from customers in a centralized organization across all supported interaction channels of Email, Social, Chat, CTI/Phone Calls, and coming in 1411 SMS. Given SnapEngage already provides certified integration for C4Service, you can basically setup the solution to create the following business process
    1. Customer contacts company via SnapEngage
    2. SnapEngage automatically routes and creates a C4Service Ticket (Sales Inquiry)
    3. Sales Contact Center agent can evaluate the inquiry and decide to create a follow-up lead or opportunity, which automatically copies the sales inquiry information into the lead or oppty
    4. Lead and Opportunity can use standard territory management capabilities to route it to the appropriate sales person for follow-up
    Good Luck!
    Rei

  • CTI Connector project SAP Cloud for Customer

    Hello Experts,
    I am searching for the CTI Connector project used for enabling outbound calls as it is described in the SAP Cloud for Customer CTI Guide:
    "Download the CTI Connector project from the SAP Service Marketplace and install it."
    Unfortunately, I didn't find anything at the SAP Service Marketplace.
    Can anybody help me with that?
    Thanks & Regards,
    Daniel

    Hello, Venkitesh, following your advice we have created OSS ticket about subject of this post.
    And already got answer for our OSS ticket. In our ticket (1000000030 from tenant my307081) description we were talking about CTI_connector_project :
    "Hello, can you please provide us a link for downloading a CTI_Connector_Project that is mentioned in help section for enabling outbound calls. We can't download it from SAP Service marketplace"
    and the answer for our ticket was:
    CTI adaptor is available to download from C4C system. Please refer the attachment. We have also attached the same in incident.
    Request you to revert with error screen shot in case if you have any issue.
    Best Regards,
    SAP Customer Success Delivery"
    So, it's clear for me that we have misunderstand with SAP Customer Success Delivery employee.
    Could you please give us another advice how we can get CTI_connector_project or even direct link?
    BR,
    Anton.

  • SAP Cloud For Customer : Code List Mapping For Material or Product

    Hi Experts,
    I wnat some information about the SAP cloud code list mapping.
    If i want to replicate Material / Product from SAP ECC / SAP CRM to SAP cloud for customer then any code list mapping entry we need to maintain in cloud side?
    Or
    Any Code list mapping for Material or Product in Cloud?
    If yes anyone have list with SAP ECC / SAP CRM table details?
    Many Thanks
    Mithun

    Hi Mithun,
    Code list data type is available in SAP Cloud. As of my knowledge I trying to find is code list mapping is available or not.
    Yes we can replicate exactly the same values in SAP Cloud that we see in the SAP ECC / SAP CRM. For this, We need to create custom 'Code list' for the required one you want and assign that code list data type name which you created in the previous step to the required element in the BO.
    For creating the code list data type: Go the Solution Explorer, Right Click on the Solution name, Click on 'Add' and Click on "New Item', then Add new item window will open with Installed templates, you will see the list of templates select the code list data type. Give the name as per your requirement starting with Z, max length is 27 only. click next, in 2/3 step, here you can add the list of values you want, add description to them. after clicking on the finish. activate the solution. Go to the BO and for the required element add the name you provided in creating the Custom code list ( ZXxxxxCode ) . Save and activate the BO as well as the solution then update the metadata in the designer part and in date model also, In data model, bind the required root element which is on the left pane to the required BO element which are in the right pane. Click Save and activate here also after the changes are made. finally activate the solution. In the solution explorer Right click on the OIF ui component and click on preview, it will open in the browser, here you will find the custom list you created, for the required one which you added code list date type name for the element in the BO.
    Mithun.. Sorry if I"m confusing you more on this. let me know is this solution enough for the requirement you are searching.
    Best Regards
    Bandhav

  • DATA MIGRATION - Fails in Cloud for Customer

    Hello Community,
    I was doing a test load for Marketing lead in Cloud for customer and I am getting following error:
    The error - some how doesn't have much explanation.
    Can anyone please guide how to resolve the issue and what could be the probable cause for the same?
    Awaiting quick response.
    Regards
    Kumar

    Recording the incident is absolutely the right path.  Sometimes I get this error when:
    There is an updated version of the data migration template.
    When I copied and pasted, I overwrote the format of one or more cells in the XML template.
    I pasted data into the wrong column within the XML template.
    To resolve these issues, I download the newest XML file template from within the system, repopulate the data using and try again.  The important thing is to use copy > paste special > values only so that the format isn't overwritten.  Also check that the data is in the right columns before uploading.
    If these troubleshooting tips don't work, then I have to depend on support's assistance to resolve the error.

  • PI Integration between SAP ERP system and Cloud for Customer

    Hi,
    We have set up integration between Cloud for Customer tenant and our SAP ERP system via PI.
    For performing initial load, when we try to activate change pointers for Message types in the SALE transaction, we don't find the MATMAS_CFS and DEBMAS_CFS in the ERP system(IDES ECC 6.0 EhP6).
    CODERINT 600(SP1 &2) are installed and BC set COD_BYD_ERP_INT is activated in the system.
    Could anyone let us know what are we missing here, so that we can get the message types.
    Also we tried using Message type MATMAS for sending a message from ERP to Cloud for Customer. In PI message monitoring, the status shows as 'Processed successfully', however we do not find the message in Business Communication Monitoring in the Cloud system. neither do we see the Business Object created for that Material master.
    Please let me know how to debug such a scenario.
    Regards,
    Sangeeta

    Hi Vatsav,
    Yes the outbound works now with the following urls with channel id as param. With the 'BusinessSystem used as the sender(COD) business system ID. Thanks for your help and the document
    Customer Replication
    /XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessPartnerReplication_Send
    Customer Address Replication
    /XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessPartnerAddress_Send
    Customer Contact Replication
    /XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessParterContact_Send
    Regards,
    Sangeeta

  • How to setup the Deal Finder in Cloud for Customer

    Hi all,
    We are implementing Cloud for Customer 1402.
    We have a requirement for automatic lead qualification. We want to create criteria on which leads are automatically qualified to cold, warm or hot.
    I understood the new Deal Finder functionality can fulfill this requirement.
    However the steps to set it up in de Admin Guide are limited. It says to "Set Up SAP InfiniteInsight", but I don't have a clear overview from a functional and architectural point of view.
    Does anybody have more detailed information how to set up the integration to SAP InfiniteInsight? Do we need to setup SAP InfiniteInsight or does SAP offer a SAP InfiniteInsight server we can log on to?
    Kind regards,
    Jasper Cremers

    This forum is more for BYD... I suggest you go to the C4C SCN group:
    SAP Cloud for Customer
    KR,
    Tim.

  • SAP JAM integration with Cloud for Customer

    I'm in the middle of the setup of the SAP JAM to C4C integration and using the guide here https://websmp109.sap-ag.de/~sapidb/012002523100002202222015E/C4C_JAM_WP_1502.pdf.
    In section 2.4.1.1, it says "Contact your SuccessFactor, SAP Jam customer support or administrator to get the SuccessFactors Secured
    Token Service certificate for your SAPJam company."
    Since it is the first time I deal with SuccessFactors, I have no idea who to contact to get this "signing certificate". Do I need to contact the SF Cloud support team or is that something I can get on my own from our SuccessFactors instance?
    Cheers

    Hi Thierry,
    in general the guide refers to opening a ticket in the SuccessFactors support portal to request the ticket. As this is your first implementation you probably don't have a registered user in here.
    Question:
    Do you have someone else on the project/at the customer to help with the basic implementation of the SuccessFactors Platform? If yes, please ask this person to open a ticket with SuccessFactors support.
    If not, then you can also open the ticket directly in C4C and it should be internally routed to the appropriate support contact.
    Please note: In addition you will also need to do some basic configuration of the SuccessFactors Platform and SAP Jam. More information about initial steps to access and setup
    the SuccessFactors Platform for SAP Jam can be found in the document „Setting up SAP Jam for Integration with other SAP Solutions” included in the package “SAP Best Practice for SAP Cloud for Customer Integration” available at http://service.sap.com/rds-cfc-erp
    If you are interested in more information, please check out the respective training offerings for SuccessFactors Platform and SAP Jam available as "Academy Courses".
    Hope this helps,
    Ingo

Maybe you are looking for