PSE 10 hangs on "File Info"

Out of ammunition on this one: I have Photoshop Elements 10 installed on 2 different, but very similarly configured, XP (SP3) machines. The issue involves the editor and accessing "file info" when a .jpg is displayed. On one machine, the file info box displays properly with all the tabs, et al. On the other machine, however, the file info box is **completely blank**....it displays nothing other than a white screen inside the window. What's worse is there is no way to close the file info box and, thus, I have to use task manager to kill PSE. Any suggestions re how to resolve this would be welcome.

Yes, I have checked and both machines are running the standard font size. The screen resolution is also the same; 1920x1280. Thanks for the response, though.
Perhaps I'll try a reinstall before I escalate this further. I just have no idea why PSE would hang on the file info box (and why that box would be blank) when all other components of the program seem to be functioning properly.

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I use PSE 4 for organizing my photos only. I edit in PS CS and then "get" the edited files from the External HD to organizer and tag them. The tags show up in File Info as keywords. Great.
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File Info Hangs Photoshop?

Hello.
I was trying to change the copyright information on a few photos in PS, but every time I open the File Info dialog (ctrl-alt-shift-i) the dialog comes up empty and hangs photoshop. Even if I open PS with a new document and try to open File Info, it still hangs.
Has anyone else noticed this issue and is there a workaround?
Here's my version:
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1

Thanks for the suggestion.
I didn't find any files matching with "mru" in the name (I'm running CS6), but did find "FileInfoLibraryPrefs.xml" which contains:
<xfi:libraryprefs xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">
<xfi:dialogSize width="977" height="753" minWidth="640" minHeight="480"/>
</xfi:libraryprefs>
I renamed it, started Bridge, selected file-info for a file, it still came up blank, but it did drop in a new "FileInfoLibraryPrefs.xml" file with the following:
<xfi:libraryprefs xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">
<xfi:dialogSize width="680" height="620" minWidth="640" minHeight="480"/>
</xfi:libraryprefs>
Anyway, it didn't work after a second try.
Also, I have Bridge CS3 installed on my system (still using the old Version Cue), and that File Info XMP dialog comes up fine.

How do I get PSE to read tag info on updated jpg files?

Using PSE9 on 2 PCs. Files are stored locally on each, and updates synced via Windows Mesh.
Use case issue:
1) Add tag to jpg on PC1 using PSE.
2) Execute PSE "write to file" command before closing app
3) Confirm on PC2 via Windows Explorer that tag info is updated on local file
4) Open PSE on PC2, bur additional tag info is not recognized by PSE.
5) Tried to re-import test files in PSE using "Get Files" function, but tag data was still not read by PSE.
6) Manually added new tag to tag list, reloaded PSE, but new tag info still not read on file.
7) Ran Optimize and Repair catalog functions, but problem persisits.
How do I get PSE to read tag info on updated jpg files without rebuilding the entire catalog every time I edit a file?

Simple : you can't.
Why ? Because the tags are stored in the database of the catalog. When you 'write' metadata to files, you can see it does work. The new tags are written to the files. But the new tags are ignored by the catalog in the second computer. You'd have to delete the file entry from the catalog and reimport it, supposing the tag is already in the tag list. Otherwise the tag would appear in the 'imported tags' category.
The Organizer is not meant to be a multi-user database.
What you can do to share media and catalogs between two computers having the same Elements version is to store the media files and the catalog on an external drive you can plug to each computer when needed. Note that the drives should be recognized with the same drive letter.

File Info box hangs photoshop cs6

When I click on the file info button the file box opens up blank and hangs photoshop CS6. I have to use window task manager to close/end PS CS6. In both CS3 and PS7 the info file button works file

I guess I will uninstall PS CS6 and Bridge tomorrow . then reinstall it

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You should ask in the PSE forum.
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Photoshop CS5 hangs when accessing File Info.. - Mac

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That is normal that the Red X in the top left is not available (that only the Green + button is there). You need to close the File Info window using the OK or Cancel buttons in the lower right.
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File-File Info not working

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Anyone else having this problem?
Any ideas?
Any help would be appreciated.
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I'm assuming all your CS5 updates have been installed.
If the File Info window is hanging,I would try resetting Photoshop preferences. (Hold down alt-shift-ctrl keys and click on the PS icon) When asked to discard prefs,choose Yes,
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I'm not having this problem,but those are the first two I would try.

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I have a Sony DSC-H2 camera. When I open photo files from this camera in Photoshop Elements 3 and view File Info there is missing information on the Camera Data 1 tab-the aperture and shutter speed. This is supposed to be read only information.
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<[email protected]> wrote > ...Someone here can maybe test this in PSE4 for you and let us know the > result. http://it.qsbd.com/camaras_digitales/noticias/Sony_H2_maxres1.jpg Using PSE4, looking at the linked image, I see no values for Shutter and Aperture on the Camera Data 1 screen of File Info. Sony probably went with a non-standard EXIF configuration, so the data is not where PSE expects to find it...

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I love it.
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I'm looking to pull the info out of the file info selection in the main menu where it has the tabs for the EXIF info.
For whatever reason, the history tab is blank. It did bring up the history palette, and the steps are duly recorded, but how does that get into the file info tab?
File>File info>History is the one I'm looking at.....

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How to create a custom panel in the right way (without having an empty panel in the file info) ?

Hi Everyone
My name is Daté.
I'm working in the fashion industry as a designer and Design consultant to help fashion brands improving the design workflow by using Adobe softwares and especially Illustrator.
I'm not a developper, but i'm very interested about the possibility to introduce xmp technology to provide more DAM workflows in the fashion industry.
Fashion designers produce a lot of graphical objects in illustrator or Photoshop. Unfortunately they are faced to a big challenge which is about how to manage, search, classify and get this files faster. Of course PDM system or PLM system are used in the Fashion industry to manage data, but for many companies, implemanting this kind of database is very complex.
When i look at what you can do with xmp, it seems to be an interesting way of managing design files, then i started to follow Adobe instruction to try to build a custom panel.
The main idea is to (Theory) :
create custom panels used by fashion designers to classify their design files.
Use Adobe Bridge to search files, create smart collection to make basic reports in pdf and slideshows
Find someone to make a script able to export metadata in xml files
Use indesign and the xml file to generate automatically catalogues or technical sheets based on xmp values
I have created a custom panel by using the generic panel provided by Adobe and i have modified the fields to feet with the terms used in the fashion industry and it works well.
But unfortunately, when i try to create my own custom panel from scratch with Flashbuilder (4.6) and the Adobe CSExtensionBuilder_2 (Trial version), it doesn't work!
Here is the process :
I have installed flashbuilder 4.6
I have download the XMP Fileinfo SDK 5.1 and placed the com.adobe.xmp.sdk.fileinfo_fb4_1.1.0.jar in C:\Program Files (x86)\Adobe\Adobe Flash Builder 4.6\eclipse\plugins
In Flashbuilder, i have created a new project and select xmp Custom panel
The new project is created in flashbuilder with a field with A BASIC Description Field
To generate the panel, right click the project folder and select xmp / Publish Custom Panel
The panel is automatically generated in the following folder : C:\Users\AppData\Roaming\Adobe\XMP\custom file info panels\3.0\panels
Go to illustrator, Open the file Info
The panel appears empty
The others panel are also empty
The panel is created and automatically placed in the right folder, but when you open it in Illustrator by selecting the File Info option in the File Menu, this custom panel appears empty!!! (only the title of the tab is displayed). This panel also prevent the other panels to be displayed.
When you delete this custom panels from the folder C:\Users\AppData\Roaming\Adobe\XMP\custom file info panels\3.0\panels and go back to the File Info, the other panels display their content properly.
I also try to use the plugin XMP Namespace designer to create my own namespace. this plugin is also able to generate a custom panel, but this one also appears empty in AI or Photoshop.
I try to follow the process described in Adobe xmp documentation many times, but it didn't works.
It seems that many peaople have this issue, but i dodn't find a solution in the forum.
I try to create a trust file (cfg), but it didn't work.
It would be so kind if you can help me to understand why i can't create a custom panel normally and how to do it in the right way.
Thanks a lot for your help,
Best regards,
Daté

Hi Sunil,
After many trial, i realize the problem was not coming from the trust file, but from the way i have created the custom panel.
There is 2 different ways, the first described below is not working whereas the second is fine :
METHOD 1 :
I have downloaded the XMP-Fileinfo-SDK-CS6
In the XMP-Fileinfo-SDK-CS6 folder, i copied the com.adobe.xmp.sdk.fileinfo_fb4x_1.2.0.jar plugin from the Tools folder and i pasted it in the plugind folder of Flashbuilder 4.6
The plugin install an XMP project
In Flashbuilder 4.6 i have created a new project (File / New /Project /XMP/XMP Custom Panel)
A new xmp project is created in flashbuilder.
You can publish this project by right clicking the root folder and selecting XMP / Publish Custom Panel
The custom file info panel is automatically published in the right location which is on Mac : /Users/UserName/Library/Application Support/Adobe/XMP/Custom File Info Panels/3.0 or /Users/UserName/Library/Application Support/Adobe/XMP/Custom File Info Panels/4.0
Despite the publication of the custom file info panel and the creation of a trust file in the following location : "/Library/Application Support/Macromedia/FlashPlayerTrust", the panel is blank in Illustrator.
I try this way several times, with no good results.
METHOD 2 :
I have installed Adobe CSExtensionBuilder 2.1 in Flash Builder
In FlashBuilder i have created a new project (File / New /Project /Adobe Creative Suite Extension Builder/XMP Fileinfo Panel Project)
As the system display a warning about the version of the sdk to use to create correctly a custom file info, I changed the sdk to sdk3.5A
The warning message is : "XMP FileInfo Panel Projects must be built with Flex 3.3, 3.4 or 3.5 SDK. Building with Flex 4.6.0 SDK may result in runtime errors"
When i publish this File info panel project (right click the root folder and select Run as / Adobe illustrator), the panel is published correctly.
The last step is to create the trust file to display the fields in the panel and everything is working fine in Illustrator.
The second method seems to be the right way.
For sure something is missing in the first method, and i don't understand the difference between the XMP Custom Panel Project and the XMP Fileinfo Panel Project. Maybe you can explain it to me.
So what is the best solution ? the right sdk to use acording to the creative suite (the system asks to use 3.3 or 3.5 sdk for custom panels, so why ?)
I'm agree with Pedro, a step by step tutorial about this will help a lot of peaople, because it's not so easy to understand!!!
Sunil, as you belong to the staff team, can you tell me if there is :
A plugin or a software capable to extract the XMP from llustrator files to generate XML workflows in Indesign to create catalogues
A plugin to allow indesign to get custom XMP in live caption
A plugin to allow Bridge to get custom XMP in the Outputmode to make pdf or web galeries from a smart collection
How can you print the XMP data with the thumbnail of the file ?
Thanks a lot for your reply.
Best Regards
Daté

File Info Dialog problem

Hi,
Not sure if this is a bug or if I'm just missing a setting someplace.
Problem: I write a lengthy caption in the "Description" window of the File Info dialog. Later on I want to use that same caption on a different image.
Using CS3 on Windows I can click on the flyout arrow next to the "Description" window and input the entire caption.
Using CS3 on Mac, the flyout will only input sections of the caption. It seems like the Mac version breaks the caption apart based on any punctuation that is in the caption.
Ex. If my caption is "01 July 2008, Los Angeles, California, USA - Paul has issues with Photoshop, causing a problem when captioning files."
Windows puts the entire caption in the field. Mac breaks it down like this:
01 July 2008
Los Angeles
California
USA
Paul has issues with Photoshop
causing a problem when captioning files
I don't recall this being an issue with PS7 or CS1. Am I missing something or is this just the way CS3 works?
Thanks in advance for any help!
-Paul

I narrowed down the issue even more. Non-English languages have their strings, tags, and texts stored in a file named strings.txt in a language-specific subdirectory in the Resources directory in the Adobe Bridge CS6 program folder. The strings.txt file includes, among many other things, a language-specific decimal separator character—which in English is a dot but in many non-English languages is a comma.
When I replace the comma as the decimal separator in the German-language strings.txt file by a dot then all of sudden the f-stops are displayed correctly in the thumbnail pane ... well, except that e. g. "f/2,8" now gets displayed as "f/2.8" which in German is wrong but acceptable—and definitely much better than "f/2,0" which is unacceptably wrong when the actual value is 2.8.
The idea to try this dawned on me when I noticed that in some places in the metadata pane, decimal numbers are displayed with a comma (respecting the decimal separator character given in strings.txt); in other places, they're displayed with a decimal point (ignoring strings.txt). Those using a dot are correct; those using a comma are wrong. So there's two bugs in Bridge rather than just one. First bug: In some places, the language-specific decimal separator character is ignored. Second bug: When it is not ignored then the number displayed will be wrong.
So my workaround now is to use a dot as the decimal separator character rather than a comma.

How to make something default in File Info..

Hi All,
i would like to know that do we have any settings where we can set the custom panel as the default panel while loading the "File->File Info..." ?
any possiblility for calling the "File->File Info..." from the plugin and setting the custom panel as default
Help Me!
Thanks
Srinivas

Hi Patterson,
Thanks again for your reply,
Can we call a java-script or vb-script from a plug-in?
can i have a sample code for that or specific SDK where i can call the script from a plugin
this is my code:
1 get the total count of menu items
2 compare that with the require one ("File Info...")
and next
AIErr result = sActionManager->AINewActionParamValue(&valueParameterBlock1);
result = sActionManager->AIActionSetString(valueParameterBlock1,'itnm',"CFile Info");
result = sActionManager->AIActionSetString(valueParameterBlock1,'lcnm', "File Info");
result = sActionManager->AIActionSetInteger(valueParameterBlock1,'cmid', -2130705922);
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suggest and help me
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PSE 10 hangs on "File Info"

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