Published Project Freezes on slide

I export the project to a SWF zipped file.
I unzip the folder and open the HTM file to preview in browswer (I have tried Safari, FireFox and Explorer using both a Mac and PC).
The project always freezes the browser on a specific slide everytime!
The slide contains no complex objects, just simple text, images and audio file.
Please help!
thanks
(P.S. I am using Captivate 7, latest version).

Is the client unzipping the Zip file to a folder on their hard drive and executing the HTML file from that folder, or are they just double-clicking the zip file attachment in their email to open it in Winzip and trying to execute the HTML file from there? 
If they're attempting the latter option then it's no wonder it's not working.  Tell them to unzip to a folder, then navigate into the folder and double click the HTML file. 
If the content is HTM/SWF, also give them instructions about setting up the folder location as a trusted location in Flash Global Security as well, since if they have any externalised elements in the output, these will stall without Flash security allowing it.
http://www.infosemantics.com.au/adobe-captivate-troubleshooting/how-to-set-up-flash-global -security

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