Purchased a 2nd hand iPhone - unable to set up as it displays as associated with prior owners email - he has removed device from his account but still won't let me complete set up. Any advice on next steps?
Display shows previous owner set up find my phone function & it is linked to their apple account. Owner has removed device from a/c but
it still won't allow me to proceed with set up.
Hello Penng185,
Steps to be done to remove the device from the previous owner's iCloud Account, if you have already done this things then there might be something that you might have missed due to which the iPhone is still showing the Find My iPhone Activation Lock screen.
Resolution : http://support.apple.com/kb/ts4515
If the previous owner is with you and can access the device
Ask them to enter their Apple ID and password on the Activate iPhone screen (shown above) to remove the device from their account. You can then proceed through the rest of the device setup process.
If the previous owner is not present
Contact them and ask them to follow these steps to remove the device from their account:
Sign in to their iCloud account at www.icloud.com/find.
Choose the device from their Find My iPhone device list by clicking All Devices and selecting the correct device.
Click "Remove from Account" to remove the device from the account.
After the device has been removed from the previous owner’s account, turn it off by pressing and holding the Sleep/Wake button located on the top right side of the device. Then restart your device and proceed with device setup as you would normally.
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