Purchased music gone....again. Please help!
Ok, here is the deal. I was having troubles with itunes and was forced to re-install it. That went fine, i got all my music back and it works as it should. However, I don't have any of the purchased music anymore.....
I can't find anyway to "enable" or "authorize" the computer to play it. Please help me! Thanks.
No, you didn't mention that your purchases weren't on the computer you are using. That was an important piece of information, without knowing that, the assumption is that the purchases are on the computer. Also, when you set up the SPL, you have to make 2 separate entries for protected AAC, then click on the "+", then purchased AAC. That doesn't matter anyway since the purchases aren't even on this system. Store policy states that downloads are a one time deal & it's the USER'S RESPONSIBILITY TO BACKUP IMPORTANT FILES. If you have no backups, you may have a problem getting your purchased music back. Could you possibly provide some SPECIFIC DETAILS as to what is going on & what happened to your purchased content?
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http://support.apple.com/kb/TS1408 -
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Thank you for participating in the Apple Support Communities.
If you have Family Sharing set up, but your family does not see shared purchases, make sure they're following the steps from this article to access your shared purchases:
Sharing purchased content with Family Sharing - Apple Support
If they follow the steps above and can't see or download your purchases, the troubleshooting steps in this article can help:
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