Purchasing from itunes:

When I try and purchase from itunes I receive the following message:
Your Purchase Could Not Be Completed
For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.
I have contacted Apple support on 4 occassions and each time they tell me the account should now work after 30 mins. Which it does and then a couple of days later the same issue occurrs. this has now been happening since the middle of December.
I am at the end of my teather with this and spent countless hours trying to get it resolved bu to no avail. Apple support seem completely clueless on how to resolve this issue permanantly and to make things worse the support process is totally inconsistent. Today, in trying to contact Apple support I was given the option to talk to somone right away (the other day I was only given the option to 'schedule a call', which takes min 48 hours), I received the automated call back almost immediately only to be pushed through a number of prompts and be told the call center is now closed!
I like many others have invested heavily in apple products (imac, macboook, iphone, apple tv, ipad...). However the value for me is the ecosystem that apple provide with its itunes product. Ive been left completely infuriated by the issues I'm experiencing and the complete lack of understanding or support from Apple.
It seems I now have no other choice but to seek an alternative (e.g. the google route) and if anyone is experiencing the same level of issues I am I'm sure I will be the first of many.
Its a real shame as until recently I thought this was an excellent product. Is there anyone else who is experiencing a sililar issue or is able to comment on the root cause of this problem?

The people responding in this forum are just other Apple product users like you, not Apple itself. Apple Support Communities is primarily an end-user to end-user (i.e., users like you helping other users) technical issue support feature. Feedback will likely get more attention if you send it using:
http://www.apple.com/feedback/itunesapp.html

Similar Messages

CD's not purchased from iTunes but uploaded to iTunes do not show up in the music folder on Apple TV! How can I fix this?

CD's purchased from iTunes but uploaded to iTunes do not show up in the music folder on my Apple TV! How do I fix this?

You would need to make sure you're accessing the Computers icon. If you are under the Music icon, that will be accessing the cloud and only show iTunes purchases (unless you subscribe to iTunes Match)

I just updated itunes and a LOT of my movies and music disappeared. These are movies and music I owned already and did not purchase from iTunes. How do I find them or do I need to add them all again? Also what happened to the sidebar?

I just updated my iTunes software and have a lot of problems...
1. The sidebar option is gone. I LIKED the sidebar and it was easier for me to navigate that way.
2. Also no lists? I hate the icon way to view it. It makes my eyes go wonky and I have a harder time actually looking for what I want.
3. A LOT of my music and movies have disappeared. These are music and movies I owned that I did NOT purchase from iTunes so I can not re-download them.
How do I find the missing files? Do I have to readd them into iTunes? Is there a way I am not seeing to put thew sidebar back or make the files be viewed in list form? Can I undo this update to put it back the way it was. I hate this update...

See my answere to your post in the Mt. Lion forum.

I deleted iTunes from my PC, is there any way i can sync my phone to a newly downloaded iTunes without losing my music that wasn't purchased from iTunes?

BACK-STORY
I recently was given a new iPhone 4S from the Apple Store, I synced it to my PC when I got home and got everything back.I had to uninstall a download of windows 8.1 back to the original windows 8 in order to install an anti-virus software. The only way to uninstall Windows 8.1 is basically a factory reset, by doing so I lost everything that wasn't saved in cloud or external drive.I downloaded iTunes again, signed in and the only thing I could find was the music that I purchased from iTunes. I don't want to connect my phone to the iTunes I just downloaded,because I think I'm going to lose all the music that's already on there, minus the music I bought from iTunes. It's a lot of albums and it took me a while to collect them all too.
WHAT I WOULD LIKE HELP WITH PLEASE
Can I transfer the music on my phone to some type of storage?
USB memory drive
Cloud ex. Skydrive, Google Drive, Dropbox etc
Store somewhere on my PC. (I know I can't sync from my iPhone to iTunes.)
If it is at all possible to store the music that's already on my iPhone using another method,such as the ones I've mentioned or haven't,can I then transfer it to iTunes?
If there is no way to save my iPhone's music library, then when I rebuild it is there a way to store it, that if the same thing was to happen I wouldn't have to go through this process?
Also, any other tips or advice would be greatly appreciated.
THANKS IN ADVANCE TO ALL!!

The syncing of music is one way, computer to phone. See this helpful document from a fellow user. Credit goes to the author.
https://discussions.apple.com/docs/DOC-3141

I can't read my eBooks I purchase from iTunes on my desktop or laptop. Do I need to go Amazon? Kindle?

Is there a future upgrade or availability to read eBooks purchased from iTunes on my desktop or laptop Mac?
If not, I am just going to get the free Kindle application and buy all of my ebooks from Amazon as I can read them on any Mac.
I purchased a book from Apple yesterday so that I could read it as a break during my work day at my office and it would not open. I checked and sure enough, you can't read books on your desktop Mac using Apple software. I tried the Adobe Digital software and a couple of others but the protection on the ebook prevented anything but my iPad or, if I had one, iPhone from reading it.
Considering that I spent many thousands on getting the best Macs for work and only hundreds on the pad, it is just a little irritating that I can't read a book on the pro machinery but can on the consumer toy.

We don't know what Apple plans on doing to change this (and it may not be just Apple but more likely the publishers, since Apple would, of course, do whatever it could to maximize sales/profits). Right now you can only read Apple books on mobile devices. Sure, buy them from Amazon if you want to read them on the computer. We don't work for Apple so we're pretty impartial on this kind of advice.
You might also see what your library can offer. My wife can browse the county library from her iPhone, borrow e-versions, and read books on it too. Free!

The movies that I've purchased from Itunes do not all appear on my Apple TV list of purchased movies. Also one movie that is listed as purchased on my Apple TV does not appear in my itunes library. Anyone have a solution?

Some movies that I have purchased from itunes and are listed in my itunes library arenot listed as purchased movies on my Apple TV. Also one of the movies listed as purchased on my Apple TV does not come up in my Itunes library. Anyone know why?

Are you by chance signed in to differnt accounts on iTunes (your computer(s)) and AppleTV? Is AppleTV connected to more than one computer? When you are compairing lists of movies are you looking under the "Movies" button, or under the "Computer" button? Where all of these movies purchased though iTunes?
NOTE: The computer button only shows the content that is downloaded to your computer(s). So it will not show all the content you have purchased. Just all the content on the computer.

I just downloaded itunes to a new laptop and when I signed in, my music library was there but only songs that I had "purchased" from itunes. I have much more music on my ipod that I downloaded from CDs a long time ago. How can I get those songs onto my

Hi! I just bought a new laptop and have downloaded itunes and signed in. When I did this, my library showed all the music I have "purchased" from itunes but did not have the music that I downloaded a long time ago through itunes from my old CDs. How can I get that music to show up in my library now on my new computer? Also, will itunes still recognize my ipod on my new computer when I plug it in? I have a Dell with Windows 7 and an ipod nano, I think. Why can't I just plug my ipod in and "sync" it? Will that move my CD music into my library on itunes? Thanks for any help! Soooo confusing!!!

" When I did this, my library showed all the music I have "purchased" from itunes but did not have the music that I downloaded a long time ago through itunes from my old CDs."
Correct.
" How can I get that music to show up in my library now on my new computer? "
Copy it from your old computer or your backup copy of your old computer.
The sync is one way - computer to ipod.

I just got a new macbook pro. How do I get the 900 songs that I took off of cds into iTunes on my computer from my iPhone. I had no problems syncing the music I had purchased from iTunes. I have tried to sync it using iTunes match, this did not work.

I just got a new macbook pro. How do I get the 900+ songs that I took off of cds into iTunes on my computer from my iPhone. I had no problems syncing the music I had purchased from iTunes. I have tried to sync it using iTunes match, this did not work. I would like to have access to my full library without going into the user profile of my old computer, which is on my new computers hard drive. I would like to eventually delete the old profile so that I have more space on my hard drive.

http://support.apple.com/kb/HT4527?viewlocale=en_US&locale=en_US

On my iPad, when I try to open a movie I purchased from iTunes, I get "The requested URL was not found on this server."

On my iPad, when I try to open a movie I purchased from iTunes, I get "The requested URL was not found on this server." It's on my laptop but when I play it there, it 'jerks' every couple of seconds. How can I fix both these issues? Thanks!!

Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

TS4009 all of my audio purchases from itunes are stored on my iphone which is taking up all of my memory. can i back them up to icloud? i tried to sync with my itunes library, but the library on my computer doesn't contain all of my songs.

All of my purchases from iTunes are stored on my iPhone and taking up all of my memory. I want to store the music in iCloud if possible, but I can't get it to work. I tried to sync my phone to iTunes, but the library on my computer is all screwed up! I backed up my library to my harddrive, but now a lot of the songs aren't there and the ones that are there have multiple duplicates! If I try to sync my phone to my computer I'm afraid it will sync to the current library on my computer and I will lose all of the music on my phone! HELP this is driving me crazy!

There's a menu choice (I think under "Files") that lets you sync purchased items on a device back to itunes. Look for that.
iCloud does not store music. If you want to do that you'd have to subscribe to itunes Match, but to get music to the match servers, you need the music in the itunes library on your computer.

How do I make a ringtone with GarageBand for my iPhone from rights-protected AAC audio files I purchased from iTunes?

When I try to import some songs I purchased from iTunes into GarageBand so I can create a customer ringtone a window pops open stating that I cannot import a rights-protected AAC audio file? I bought the song from iTunes and can play it on my iPhone iPod application. Does not make sense except from a mercenary perspective why I cannot create a custom ringtone from the song and play it on my iPhone when the phone rings. Is there a solution?

You cannot use DRM protected songs for this as they are drm protected to stop you from doing this.
Any itunes plus ( all itunes music sold over the past couple of years or so) can be used to make ringtones.

I create a playlist with songs that I purchased from itunes and when I try to sync it to my iphone some of the songs are missing but when I go to the playlist in itunes the song is there. What could be happening? What am I doing wrong?

I've created playlists with songs I've purchased from iTunes and also added songs I've purchased from iTunes to existing playlists. Everytime I go to sync the playlist to my iPhone I find some of the new songs missing from the playlist. I've deleted the playlist from the phone and reinstalled it. I don't know what I"m doing wrong. Anyone have any idea what could be the problem?

Wondering if you haven't been bitten by the new "feature" of iOS 5, as was my son. turingtest2 explained it very well in reply to my own query about "missing" songs in playlists.
Here's that thread...
https://discussions.apple.com/message/16903613#16903613

I have a new laptop - I would like to transfer my music from my ipod to my new computer. I do not want to lose the music that was not purchased from itunes - when I sync I am afraid I will lose all of this music. how do I sync without losing the music on

I have a new laptop and do not want to lose my music on my ipod when I sync. Some of the music is not purchased from itunes - its from my CD collection - last time I lost everything on my ipod and had to manually put all the music back onto itunes.
Please help
Tom

Copy everything from your old computer, or your backup copy of your old computer, to your new one.

All the CD's I have imported will not play. The only music that will play is cd's I have purchased from itunes. How can I get all my albums to play, please??

All the CD's I have imported will not play. The only music that will play is cd's I have purchased from itunes. How can I get all my albums to play, please??

iTunes Store- Transferring purchases from iOS device or iPod to a computer
Downloading past purchases from the App Store, iBookstore, and iTunes Store
How to dowload purchased music

How can I transfer some songs from my ipod to my itunes library although they are not purchased from itunes store?

How can I transfer some songs from my ipod to my itunes library although they are not purchased from itunes store?

By using one of third-party programs discussed in this previous discussion:
Best iPod to PC

HT201401 I have my a song purchased from Itunes and would like to use part of it for a ringtone and get all the way thur the process of getting it to my phone but it goes to sync to my phone it doesn't show up in my phone like it says it is suppose to und

I have my a song purchased from Itunes and would like to use part of it for a ringtone and get all the way thur the process of getting it to my phone but it goes to sync to my phone it doesn't show up in my phone like it says it is suppose to under ringtones. Does anyone have any tips on how to do this.

http://osxdaily.com/2010/09/04/make-free-iphone-ringtones-in-itunes-10/
https://discussions.apple.com/message/17777381 - making a ringtone
Getting ringtones folder to show in iTunes - https://discussions.apple.com/thread/2629494 - iTunes > Preferences. Under the General tab below Show, confirm Ringtones is selected

Purchasing from itunes:

Similar Messages

Maybe you are looking for