QaaWS-swf in InfoView: unstable connection

Hallo,
we designed a dashboard using QaaWS to connect to live data. On a local machine, the Xcelsius-swf works fine. Once I publish it to InfoView and open it online, the connection seems to be "unstable"? After several minutes (2 to 3) when I navigate the dashboard so the QaaWS has to refresh the data, I get the following error message for each QaaWS:
soapenv:Server.generalException: Unable to reconnect to the CMS. The session has been logged off or has expired. (FWM 01002)
After closing the dashboard, InfoView also shows an error message:
An error has occurred: Unable to reconnect to the CMS. The session has been logged off or has expired. (FWM 01002)
The timeout is set to 20 minutes, so this should not be the problem. Also, when I navigate through WebI, the InfoView connection stays stable. The problem seems to occur only when swfs, using QaaWS are opened.
Any suggestions what to do to keep the connection alive would be highly appreciated.
Thanks in advance!

Hi Kevin,
I have been having touble with Xcelsius and had seen a similar error to this. I was accessing through BI Widgets and the application was shutting down. I was also getting the same error, but had assumed the problem was with my server.
We reinstalled and created a new BOE environment and created a simple qaaws application. This ran fine updating 12 times a minute. At this point I closed the issue I had raised with the SAP/BO, concentrating on the other issues.
However, after I recreated my original dashboard, I found the problem reoccurred. The default session timeout was 1 minute. What I found was that I could get around the problem by refreshing the qaaws query more frequently than that. As my data was only really updating every 15 minutes this resulted in a lot of unncessary queries to the database but at least the user was not seeing the error
I then looked at creating the query through live office, as I noticed the a second dashobard I had created with Live Office did not seem to be suffering the same problem. I was able to get this working without the session time out and the high number of database queries.
I realise these are more workarounds the fixes but I hope it helps
Regards
Alan

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