Qosmio X300 11S, Black Screen.

I have had this laptop for 2 years, besides quite a few overheating problems it has performed well.
In November last year i noticed my games where once again very laggy, a sign i interpreted as time for a full clean, so i sent it off for a service.
The game i mostly play is World of Warcraft, after i received my laptop back from the service i logged into world of Warcraft and played for an hour or so and got my very first black screen, sound was looping, mouse and keyboard unresponsive. It took me at least 5 minutes to shut it down via the power button.
The black screens/crashes just kept happening i checked i had all the latest drivers installed, so i tried rolling them back but the crashes just kept coming. Where as when they first started i could get a couple of hours between them, it was now minutes at best.
To finally rule out a soft wear problem/corrupt file i decided to reinstall windows, after reinstalling windows updating windows drivers etc i then reinstalled wow however it lasted only a few seconds before the black screen/ crash happened again.
So i wiped the hard drive again, this time i have installed nothing but the windows disks, so my laptop is just like it was the day it came out of the box, and i still cant play any game like solitaire with out this black screen/crash happening.
I have an extended warrantee but they refuse to look at it as its a soft wear issue according to there under righters. Any body have any idea ?

so i sent it off for a service.
What did they do? How did they service it?
They just take it apart check the fans are working correctly and give it a clean, removing the dust from the fans and the heat sink..
Did you actually reinstall clean windows versions by truly formatting the hard drive and reinstalling windows and drivers from scratch?
I have the recovery disks i made myself , I boot it and recover it from them.
If you reinstall windows 7 it will create a 100 mb partition and keep the old system files and others in windows old folder, have a look here it might help.
I have windows vista installed and there is a separate partition.
Prior to contacting my extended warrantee, i tried to rule out a soft wear issue. I even made a call to Toshiba Tech support the person i spoke to did a link up to my laptop, as i had mentioned the vista games also caused this crash he had a game of solitaire. This did as i expected, cause me to receive a black screen/ crash. However the person at the other end told me over the phone that when this happened, on his computer it showed my mem and CPU where both running at 100% just prior to seeing the black screen and being disconnected. So i do believe your guess of something being overloaded is correct i just need to be able to prove it.

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Hi buddy,
Have you tried an external monitor on the notebook? Maybe the internal display is faulty and so you can work with an external monitor.
However, for me it sounds like a hardware issue and I think the internal display should be replaced but an authorized service provider (technician) can check this and exchange the hardware.
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Hi,
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Wait a moment, buddy.
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Message was edited by: augerhand

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Hey everyone,
My dad purchased a Qosmio back in 2012 for work. It's a powerhouse that can pretty much accomplish any job. Here are the specs, and then I'll get into my problem:
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It's hard to know for sure, but it does sound like a hardware failure that would require servicing. RAM would probably be an easy place to start if you were looking to do hardware troubleshooting yourself.
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- Peter

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Hi
Well, the warranty covers the hardware related problems. It does not cover any issues related to the software.
Now the open question is: why the black screen appears?
Is it hardware or software issue?
What happens if you access the BIOS?
Can you see anything on the screen?
Is something visible on the external monitor?

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Message was edited by: araskalyoncu

> {quote:title=PauPau wrote:}{quote}
> > I used Toshiba Recovery Center and i recovered my pc to fabricate settings
> What happens then?
> Do you have any problems after installation the OS from recovery disk?
>
> > When it installs drivers it crashed on Graphics driver again
> You dont need to install any drivers after installation from recovery disk. The recovery disk installs Win OS and also the necessary drivers!
>
> > I downloaded 197.16, 197.71, 258.80 drivers from Nvidia and laptopvideo2go, but when i try to install these versions, it says not compotible with my system settings.
>
> If you want to install non-Toshiba drivers, then you have to do this in device manager.
> You have to use the advanced installation procedure and have to point to the driver files (ini files) which you have downloaded and stored on the HDD.
> You have simply force windows to choose this driver.
I had same problems after installation the OS from recovery disks. It wont open after installed graphic card driver.
I forced windows to install alternative drivers but again it wont work.
> {quote:title=PinkPanther wrote:}{quote}
> Hi buddy,
>
> How do you install the drivers? Do you remove the old driver first before you install the newer version?
> Normally you should remove the old version first and then run CCleaner to clean the registry from old driver files in registry. Furthermore make always a restart between these steps.
>
> Last but not least Im not wondering that laptopvideo2go driver dont work because nobody has tested these drivers. The installation happens on your own risk.
I installed the drivers as same method that u said.. it wont work..

Re: Qosmio X300 - Webcam is not working

Hi there,
First of all, my apologies if this issue has already been discussed and solved in another thread - I tried searching this forum for "webcam" but didn't get any results.
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I would appreciate any input.
Thanks in advance.

> Anyhow, yesterday (for some other reasons) I decided to reformat and do a fresh installation of Windows 7 64-bit Home Premium edition. I have installed all relevant drivers from Toshiba website this morning and, still webcam not functioning.
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I mean, all drivers and everything else is preinstalled on the Toshiba image and setting the notebook back to factory settings, should help to get the webcam working.

WINDOWS BLACK SCREEN AFTER VM WARE DEMO PLEASE HELP

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Go into safemode and uninstall the Nvidia driver you have installed and after restarting the computer and allowing extra time for windows to install a default driver for the graphics, install the Windows 7 driver for your computer found in the Toshiba download page for your laptop.
If you have issues with the screen blacking out after doing that, follow the instructions found here and this will correct that.
http://forums.toshiba.com/t5/Qosmio-Laptops/Qosmio-X305-Q701-Black-Screen-Crash-edit-Solution/td-p/9...
Welcome to the Toshiba user forums.
For those of you who do not know what a user forum is, it is a community of users who volunteer time to help other users. Anyone can participate. It's 100% voluntary.
Being super active is never a requirement

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Hello
I recently purchase a Toshiba Qosmio X300-13O. I run before a week the system restore and I install all the drivers. As a result the laptop created a problem, every time I try to boot up a black faded screen apears and then the laptop restarts. Also the iluminted hot keys do not work.
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Thank you for your help. It was quite useful but it didn't give any results. The good news is that i found the wrong install driver, I tried to uninstall it from safe mode and from normal windows but it didn't allow me to do this. An error message appeared saying that the driver didn't install correctly and i don't have any permission to do that. My opinion is to return windows again in factory settings but i don't want to format my HDD because i am a student and i have a lot of work to back up and restore. If you have more advice to give me that it could be very useful. Thank you again for your help.
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Qosmio G30 - black screen on external monitor

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Jonathan

What port did you use?
The external monitor (analog) port or the D-video out port?
As far as I know if you have used the external monitor (analog) port then you should choose the Analog display in the nVidia -> current display
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Dead pixel on my Qosmio X300 screen

Hello
I have a problem that happened today.
My laptop was fine yesterday. I took it up in its bag, Went with it to the college and I switched on on and I found a dead pixel - Not just one tiny one. it is a small one, about 3 x 3 square on
1440 x 900 resolution - on the screen. I don't know how it came or what does cause it in first place ?
I tried to press on it gently many times and then, it was moved to another place. I did that again and It was moved again. I try now, but with no avail. I am really annoyed because I am not buying a quality laptop for such defects, although there is a range of maximum 8 pixel defect that should happened so I am eligible to change the screen. The problem it it annoys me. And I can't find a way to fix it. My laptop is just 7 months old. It is a Qosmio X300-158.
What could I do ?
Thanks in advance

Thanks for your reply.
I will try to visit them in the nearest time. Well in my case, if I considered that that is not dust and these are dead pixels, then there are 16 pixels of them. I counted them one by one, which is enough to entitle me to replace that monitor. However, I won't complicate things. There is also another problem that I can't leave my laptop for more than 1 day. All my work, designs and assignment are in it. I hope that can be fixed in less than 1 day.
I think that of it is dust, that shall not take more than 2 hours to fix it, but who knows. I really need to take to them first. !

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Someone suggested I try turning off my antivirus, and it turns out that was the problem. It seems Comodo has compatibility problems with games in Windows 64-bit editions since one of their latest releases.

Qosmio X300 11S, Black Screen.

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