Quality Managment Total Process

Dear All,
Please explain the QM total process with steps & T.codes .(Master Data, Quality Certificate, Notification etc)
What is the link between MIC -- Planning & Material how they are interlinked?
What isthe Link between Quality information record & purchasing ?Why it is required?
Total Quality Notification Process (Creating to Cosing Notification)
Regards,
Ashok

hi..
First, Using the v$process you have to check what kind of process run your database system.
I know sppurge.sql drop a job and remove the job process and slave.
May be this operation did not delete the job properly.
글 수정: DK. Kim

Similar Messages

"Demo on SAP EWM Quality Management Process with Storage Control" by Ganesan Srinivasan-SAP EWM Consultant -Krypt Inc-a Leading SAP Supply Chain Company USA.

"Demo on SAP EWM Quality Management Process with Storage Control" by Ganesan Srinivasan-SAP EWM Consultant -Krypt Inc-a Leading SAP Supply Chain Company USA.
http://youtu.be/1Tu9c7ecL34

Very Good Demo Navin

Quality Management Process.

Hi,
I am not aware of quality management process. Can someone give me this kind of process?
Thanks a lot.

Hi,
Following is the process of Quality Management -
1)Master Data maintenance -
- Maintain material master QM view with required inspection types as 01/0101/0130 for procurement, 03/04 for in process, 10/11/12 for delivery. Assign characteristics as per requirement (post to inspection stock, check characteristics, automatic assignement etc) (Transaction MM01 / MM02).
- Maintain sampling scheme (transaction QDP1 / QDP2) & sampling procedure (Transaction QDV1 / QDV2)
- Maintain inspection method (QS31)
- Maintain catalogue (Transaction QS31 for code group) & QS41 for selected set).
- Maintain master inspection characteristics (Transaction QS21).
- Maintain Quality Info Record for Vendor (Transaction QI01) & for Customer (Transaction QV51)
- Maintain Inspection Plan (Transaction - QP01)
- Maintain inspection operation & inspection characteristics for the same in routing for production (Transaction CA01).
2) Process for Procurement -
- Create purchase order (Transaction ME21N). The quality master data is copied to purchase order (like stock type, certificate required).
- If required create source inspection lot manually (transaction QI07)
- Carry out source inspection & post the source inspection results (Transaction QE51N). Take usage decision for the source inspection results (Transaction QA11).
- Post GRN (Transaction MIGO).
- Inspection lot is created & stock posted to inspection depending on the settings in material master & quality info record).
- Check the material & post the inspection results (Transaction - QE51N). Take usage decision & post the stock to required stock type (Transaction QA11).
3) Process for Inprocess inspection -
- Create &release Production order (Transaction - CO01)
- Post the operation results (Transaction - CO11N)
- Post the quality inspection results (Transaction QE51N)
- Take usage decision (Transaction - QA11)
- Confirm Production Order
4) Process for Sales & Distribution -
- Create Sale Order (Tranaction - VA01)
- Create delivery (transaction - VL01N) when material is ready
- Inspection lot is generated. Post inspection results (QE51N)
- Take usage decision (QA11)
- Post the goods issue (VL02N)
Hope this clears your query.
Regards.
Prashant

Quality Management During Goods Receipt (Inspection Lot)

Hi all,
>>>>>>>>>>>>
REQUIREMENT
<<<<<<<<<<<<
I have a requirement that i need to write an interface program which will receive a file from external agency (manufacturer) and process goods receipt until inspection results. The following steps need to be taken care of;
1) Create a equipment (Utilities - It is an unique identifier for each unit of the material).
2) Do Goods Receipt for the PO with the equipment numbers created.
3) Create Inspection Lot for the material document created during the GR for each equipment number.
4) Execute Inspection Result.
>>>>>>>>>>>>
INFO NOW
<<<<<<<<<<<<
Inspection lot can be created from MIGO directly by SPRO config and MM master data maintenance.
>>>>>>>>>>>>
DONE
<<<<<<<<<<<<
Called BAPI to create Equipment.
Called BAPI to create Goods Receipt.
Inspection Lot Settings to create lots during MIGO
1) New Inspection Type Created as SG1 at SPRO->QM->Quality Inspection->Inspection Lot Creation->Maintain Inspection types. The maintenance is a copy of type 01.
2) Assign Inspection Type to Lot Origin at SPRO->QM->Quality Inspection->Inspection Lot Creation->Maintain Inspection Lot Origins and Assign Inspection Types. SG1 is maintained against lot origin 01 with variant 01.
3) Set Default values for SG1 at SPRO->QM->Quality Inspection->Inspection Lot Creation->Define Default Values for Inspection Type with parameters same as for 01.
4) In Material master for the record set the inspection setup in the quality management tab. put SG1 as active and preferred. Also set Post to insp Stock, Insp with task list, Auto Assign, Skips allowed, Serial Numbers poss, Control Insp lot as For each Material Doc Item.
I have to kow how to select the Inspection Plan for the lot and thus set the status of lot to released and get it ready for results.
I also have BAPI ready for Inspection Result.
>>>>>>>>>>>>
TESTING
<<<<<<<<<<<<
I have tested it and was working fine till last thursday. I have the above mentioned settings even now in the system. Can there be anything else which the functional consultants would have change that affected the process. Anyways now the inspection lot is not getting created for the Inspection during MIGO and I am really struggling to find the exact reason.
For your info, I am working mostly on Utilities and so do not have much idea about the quality management stuff.
>>>>>>>>>>>>
QUESTION
<<<<<<<<<<<<
Why the inspection lot is not getting created during MIGO for my scenarion?
How to select the inspection plan in the program?

deleted

Quality Management v9 - Recording file is .spx and size of 0 kb

Guys,
I have theses versions here :
CUCM v9.1.2
Quality management 9.0.1.57
UCCX 9.0.2.11001-24
Desktop are connected on the PC port of the phone !
I want to do the desktop recording and I have an issue where the storage location contains only .spx files that are empty with 0 bytes.
Here is the troubleshoot I did :
From the Recording interface I can see all the conversation but I can't play it.
If I use wireshark I can see the RTP on the destop, I can convert it and listen that RTP stream..so the stream is going to PC
If I run the QMDump on the desktop of the agent I see the G711 Ulaw which is good but I can't find Skinny hearts beats ( logs of QMdump Attatch ).. I rebooted the phone but still..
I see on the troubleshooting guide, that this situation could be during the conversion process, it says we need to get logs and escalate the case.
Anyone have a suggestion ?

Mary,
this issue pertains to either not receiving a SIP invite to start recording, or not receiving the actual RTP from the phone. More than likely it is not receiving a SIP invite. Check the (WFO 9.0 "Recordserver.dbg") or (WFO 10.0 "Ctiservice.dbg") logs , look for INVITE, it should tell you if you received it or not.
Example of a good SIP invite:
SIP: IN|INVITE sip:[email protected]:5060 SIP/2.0|6156255c|10.192.252.36:32880->10.32.2.66:5060|Call-ID: [email protected]|From:
Example of a BAD SIP response:
type=Network Recording,person=140]] call CiscoCall[Call[2:20211600];ConnectionId=31651532] should have received SIP but didn't!
If you are getting a SIP invite, then check the ports between Phone and Recordserver to ensure RTP can get through.
If you are NOT getting a SIP invite, check your CUCM configuration for Recording:
here is a link to guide you.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/cmfsgd601/fsmr.html#wp1047595

Loyalty Management - Redemption Process

Dear Experts,
I'm a bit confused with the Loyalty Management redemption process with Partnership. Would appreciate if you could clear my thoughts.
We have this process where currently, when a customer buys a product from a retail partner, the customer earns point and the points are deducted from the partner point account. However, when the customer redeems points (eg: using points to purchase a product from the partner), does the points actually being return back to the retail partner? Because at the moment i do not see how this works. My assumptions are one of the following options below:
1) When customer redeems point, a membership activity is created. At the same time, a partner activity is also created. Points are deducted from the member's account, but at the same time, points are added into the partner's membership account. This would mean we have to create a Membership for a Partner. Does this makes sense?
2) At the end of the month, a report will be pulled out to see the number and total amount of redemptions by customer for that particular retailer/partner. We will then create a credit memo request seperately to settle the amount with the partner
3) Or for every customer redemption, eg: customer redeems a packet of drink for 100 points, then credit that 100 points back into the Partner Point Transaction. But how is this being done? Currently the system only auto deduct the partner point transaction for customer's point earning

Hi Pradeep,
Please refer to the help file for more information.
http://help.sap.com/saphelp_crm70/helpdata/en/2e/26c437e5dc412db8adc99135fe3484/content.htm
http://help.sap.com/saphelp_crm70/helpdata/en/d9/407fbbba274c8c9df0248f56cc73e9/content.htm
http://help.sap.com/saphelp_crm70/helpdata/en/67/42ed4bf8f5460591bd302469f3b12d/content.htm
Hope this helps.
Regards,
Rashmi

Waste management - SD process

Dear all.
Reading SAP documentations about the "Waste Management" EHS module, and also checking documents from companies which have already implemented it, I don't see many explanations about how it's done the "Delivery" and "Transport" of the waste.
I see that SAP describes the logistic part until the Clear (Post goods issue), then it stops and starts again only in the Payment of the waste.
However, I've never seen how they propose a scenario using "Outbound Delivery" and "Transportation" (SD processes) for wastes.
It seems that they ignore these parts...
The company I work for wants to implement this module, however, would be essential to have a complete flow for the waste process, I mean:
Entry the waste into the stock
Purchase order
Delivery outbound (using the purchase order) (*)
Clear (Post goods issue) from stock.
Shipment (*)
Freight/Shipment cost (*)
When the waste is totally processed and we receive the billilng:
Payment of the bill
(*) Our necessity is to be able to tracking the whole waste process, including the Delivery, Transport and Freight parts.
Does anyone know how/what other companies, that implemented the "Waste Management", did to tracking this part?
Which process did they use?
Or did they decide not to use SAP for that?
Thank you,
Diana

Dear Diana
what do you look for if you refer to "However, I've never seen how they propose a scenario using "Outbound Delivery" and "Transportation" (SD processes) for wastes."?
On high level some regulatory regulation can be linked to the topic of Waste.
1.) you could ask your self if or if not you need to prepare a safety data sheet for a "waste" material?
2.) in most cases you need to have EHS Dangerous Goods data available and you print documents with EHS DG data and you use DG checks in SD process
3.) you might ask; is waste something which need to be considered in context of EHS SVT?
4) you might ask: is waste something there you woulkd like to use EHS-HSM module?
5.) you might ask: is a waste material to be considered in EHS-IH process?
But coming back to the "waste" part in SAP SD process; here three of the mentioned scenarios are of interest; especially one is to my knowlegde a "regulatory must": the EHS DG process
May be SAP is assuming that you know about this "regulation" fact and therefore is assuming that you just use EHS DG process as part of the SAP SD process.
Regarding your "demand" list:
Entry the waste into the stock => if you use an own material type (best practise) this is part of SAP ERP standard process and not EHS related
Purchase order => if you use an own material type (best practise) this is part of SAP ERP standard process and not EHS related
Delivery outbound (using the purchase order) (*) => if you use an own material type (best practise) this is part of SAP ERP standard process and not EHS related
Clear (Post goods issue) from stock. =>i f you use an own material type (best practise) this is part of SAP ERP standard process and not EHS related
Shipment (*) => if you use an own material type (best practise) this is part of SAP ERP standard process and not EHS related
Freight/Shipment cost (*) =>if you use an own material type (best practise) this is part of SAP ERP standard process and not EHS related
Payment of the bill => if you use an own material type (best practise) this is part of SAP ERP standard process and not EHS related
So most of the "Waste" process is outside of EHS but inside the SAP ERP standard processes as part of MM and SD module (and may be TM).
To answer therefore your question:
Which process did they use?
Answer: in most cases standard ERP scenarios as mentioned above are used; only because of legal requirements you need in our day additional on top solutions (e.g. Elektronisches Abfallnachweisverfahren – Wikipedia (sorry I found only the german link;) as there is the need to do electronic communication with authorities
Be aware of the fact there is an additional "add on" solution delivered by SAP: SAP WASTE & RECYCLING
Hope this helps as a starting point
C.B.
PS: may be check: Disposal Processing (EHS-WA-PRO) - Waste Management (EHS-WA) - SAP Library
and subnsequnet chapters

Warehouse Management (WM) Quality Management Interface

When receiving materials into quality management from a purchase order the system automatically puts the material into the interim bin 902. Is it possible to configure the system to automatically create the transfer order (and select the putaway bin) from the Quality management usage decision - moving the material from 902 to the put away bin? The materials management movement type is 321.

whenever you recieve material from external supplier, then it goes to 902, this has nothing to do with the stock status.
At the same time you usually get a transfer request to move the material to the bins.
When your quality inspection is done, then this will create a so-called posting change notice with a positive quant in urestricted status and a negative quant with Q status, both in storage type 922.
It does not really matter if your q-status quantity is still in 902 or already in the final bins, when you process the posting change notice in LU04, except you are moving the postive quant manually from the 902 zone and issue already material.
Both, the automatic creation of TOs for the transfer from 902 to the bin as well as the processing of the PCN can be automated.
Background jobs are RLAUTA10 and RLAUTA11

Standard Asynchronous ES for Quality Management interface

Hi,
Synchronous standard ES is available for Quality Management interfaces under ES bundle.
Could you please suggest if there is any standard Asynchronous ES available for above QM interfaces like Inspection plan, Inspection results and Usage Decision.
Br,
Madan

Dear Hummel
This link required SAP ID and use less for those who do not have S User ID's.
further more.... could you please differentiate Stand SAP QM process compare to QM process in RDS?

Quality Management Scoring

Hi All,
Can anybody explain me how the system calculates Quality score (which gets reflected in Vendor Evaluation)?.....any formula or principles etc
Is there any configuration setting the QM side which helps in controlling that score?
Requirment - It is intended that one critical defect should not be easily overcome by success on other less critical tests. Currently, it has been set in QM as such the quality score is getting 80 irrespective of pass or fail of many tests
Thanks

Hello,
The score *Goods Receipt (main criterion quality)* is calculated as follows:
1.     If a material is subject to incoming inspection, part of the delivered material is checked by the quality assurance department when goods are received against a purchase order.
2.     An inspection lot is created. After the inspection or testing, the person responsible in Quality Management then enters a result and makes a decision as to whether the material can be used.
3.     All the incoming inspection lots are stored in a file with their scores.
4.     When you run an automatic re-evaluation for a vendor, the system selects all the incoming inspection lots for the vendor that lie within the validity period and calculates the average of the scores.
The result is the vendor's score for the quality of goods received.
The *Quality Audit (Main Criterion "Quality")* score is calculated as follows:
A quality audit has taken place in one of your vendor's plants. This means that either your own company has carried out a check to determine how the vendor ensures that his products are of a high quality, or the vendor has carried out the audit himself.
1.     An audit lot is created by Quality Management. When the audit has been completed, the person responsible determines a score for this audit lot.
2.     All the audit lots are stored in a file with their scores.
3.     When you run an automatic re-evaluation of a vendor, the system selects all the audit lots for the vendor within the validity period.
4.     The parameter Quality audit is read from Customizing.
5.     If the indicator is set, the system calculates the average score for all the quality audits in the validity period. The result is the vendor's score for the quality audit.
If the indicator is not set, only the most recent audit lot is included. This then represents the vendor's score for the subcriterion.
The Evaln. QM system field on the screen for the main criterion "Quality" shows you the score that was awarded to the Quality Management system (e.g. ISO 9003 with certificate) used by the vendor. It is only displayed if the Prev. QM system field is filled in the vendor master record. The score is awarded by the QM system and is for information purposes only. Display the vendor master record to see which quality system the vendor uses. You can use the content of the field for your own program and have this score included in the vendoru2019s quality score.
Complaints/Rejection Level (Main Criterion "Quality")
The score for the subcriterion Complaints/Rejection Level is computed by the SAP component QM Quality Management and passed on to the MM Vendor Evaluation component.
If the scale for the key quality data in the QM system does correspond to the scoring range in Vendor Evaluation, the Vendor Evaluation system converts the QM data for use in the Vendor Evaluation scoring system.
The score is calculated as follows:
9.     On the shop-floor, material A supplied by vendor ACME is being processed in the course of production.
10.     If the material is OK (that is to say, no quality notifications have been entered for material A during the entire validity period), the vendor is awarded the highest score for the material (100 points).
11.     If the material is found to be defective, a quality notification (such as a rejection note or nonconformance complaint sent to the vendor) is entered.
12.     During the vendor evaluation process, the system checks whether the costs associated with the faulty delivery exceed the maximum percentage of business volume defined in the Customizing system.
In the above example, your business volume with (value of purchases from) ACME amounts to one million dollars annually. The costs associated with defective deliveries may not exceed 0.1 percent of business volume, i.e. $100,000. The costs associated with a quality notification are estimated at $500.
13.     If the costs that your company incurs as a result of the faulty materials are lower than the defined proportion of business volume, the system calculates a score between 1 and 99 points.
To do this, the system multiplies your annual business volume with the vendor ($1,000,000) by the parameter Business volume share (0.1).
The number of accumulated quality notifications (10 in all) multiplied by the cost of each notification ($ 500) is subtracted from this.
The result is divided by the annual business volume multiplied by the proportion of business volume.
The result of this is a factor which, multiplied by a hundred, gives a percentage.
This percentage indicates the quality provided by the vendor in relation to the particular material. The value 95% in the above example means that complaints or rejections involving the vendor ACME only resulted in 5% of the maximum costs allowed, i.e. the quality is very good.
Note on Scoring Range and Conversion QM - MM:
Since the minimum points score that can be obtained is not 0 (0 means "not evaluated") but 1, only 99 points are available in the range 1 to 100.
This is why the system works out how many points out of 99 the value 95% corresponds to.
The result is 94 points.
Since the bottom of the scoring range has been moved up by one point (1 point is the worst score not 0), the system adds on 1 point.
ACME therefore achieves a score of 95 points for the subcriterion Complaints/Rejection Level for material A.
14.     If the cost of defective or non-conforming deliveries exceeds the share of business volume defined in Customizing (in this case $100,000), the vendor is awarded the lowest score (1 point).
The score for the subcriterion Complaints/Rejection Level is computed by the SAP component QM Quality Management and passed on to the MM Vendor Evaluation component.
You can find this information in help.sap.com
I hope it helps!
Best Regards,
Arminda Jack

Quality Manager no record the calls.

Hi everyone
I'm Deploying a Recording QM solution and it does't record the calls.
I'm using a Network Recording enviroment with CUCM 8.6, CCX 8.5(su4) and QM 8.5.2.18
I've followed the QM Configuration Guide and the CUCM monitoring a recording configuration guide to setup the QM.
Postinstall process was good, without any errors.
Agents have basic license, and workflow is configured.
I can see RTP packets coming from Agents pohones on call to Windows 2008 QM server using Wireshark.
But any audio files is saves in the Recording folder.
I have found some error in log files releated with SQL DB, But I checked the SQL information, and it is ok.
I have attached a RecordSErver0001.dbd error as well.
RecordSErver0001.log
2014-03-23 23:00:14:348 INFO SL4007 The Windows NT service has started.
2014-03-23 23:00:16:407 INFO SOCKET0000 <RecordService> service on port <59102> has started.
2014-03-23 23:00:16:469 INFO MS0001 Socket service has been started.
2014-03-23 23:00:19:932 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:00:23:630 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:00:51:959 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:00:55:657 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:01:24:017 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:01:27:699 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:01:56:075 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:01:59:757 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:02:28:118 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:02:31:784 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:03:00:176 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:03:03:724 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:03:32:131 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:03:35:766 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:04:04:158 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:04:07:808 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:09:43:225 INFO STD0004 Client <Primary_CTI> connected to service at <10.10.10.5>.
2014-03-23 23:27:01:859 INFO CTI0001 An error was received from the QM CTI Server for client with MAC address '': 'Provider Down.'
ctiservice.log
2014-03-23 23:04:44,578 INFO QMCT0000 Server is listening at port <52102>.
2014-03-23 23:04:50,022 INFO QMCT0000 Opening JTAPI Provider Primary='10.10.10.2' Username='QM'...
2014-03-23 23:04:52,471 INFO QMCT0000 SQM CTI Service ready.
2014-03-23 23:05:49,006 INFO QMCT0000 Client Connected <10.10.10.5>
2014-03-23 23:05:49,053 INFO QMCT0000 Sending Response <10.10.10.5>: Head[26,158,1]InvokeId=1;StatusCode=0;StatusText=OK;StatusMemory=0,0439;StatusThreads=0,0033;<
2014-03-23 23:06:14,590 INFO QMCT0000 TimeoutTimer[HeartbeatTimer] Timeout Items=0 - FreeMem=4784304 TotalMem=16252928 MaxMem=259522560.
2014-03-23 23:09:43,225 INFO QMCT0000 Client Connected <10.10.10.5>
2014-03-23 23:09:44,223 INFO QMCT0000 Sending Response <10.10.10.5>: Head[26,158,1]InvokeId=1;StatusCode=0;StatusText=OK;StatusMemory=0,0446;StatusThreads=0,0033;<
2014-03-23 23:09:44,239 INFO QMCT0000 <Agent[type=Network,dev=SEP000C298D44C2,ip=10.10.10.5,id=1.PC2]> created successfully.
2014-03-23 23:09:44,254 INFO QMCT0000 <Agent[type=Network,dev=SEP000C298D44C2,ip=10.10.10.5,id=1.PC2]> registered successfully.
2014-03-23 23:09:44,254 INFO QMCT0000 <Agent[type=Network,dev=SEP000C290478A3,ip=10.10.10.5,id=1.PC3]> created successfully.
2014-03-23 23:09:44,254 INFO QMCT0000 <Agent[type=Network,dev=SEP000C290478A3,ip=10.10.10.5,id=1.PC3]> registered successfully.
2014-03-23 23:09:44,270 INFO QMCT0000 <Agent[type=Network,dev=SEP000C29B5DB52,ip=10.10.10.5,id=1.PC1]> created successfully.
2014-03-23 23:09:44,270 INFO QMCT0000 <Agent[type=Network,dev=SEP000C29B5DB52,ip=10.10.10.5,id=1.PC1]> registered successfully.
2014-03-23 23:15:43,039 INFO QMCT0000 Client Connected <10.10.10.5>
2014-03-23 23:15:43,039 INFO QMCT0000 Sending Response <10.10.10.5>: Head[26,158,1]InvokeId=1;StatusCode=0;StatusText=OK;StatusMemory=0,0476;StatusThreads=0,0033;<
2014-03-23 23:27:01,859 INFO QMCT0000 NT Service requested shutdown <QM CTI Server[Configuration[10.10.10.5:52102][30,3]][running=true]>
2014-03-23 23:27:01,859 INFO QMCT0000 Shutting down request handling...
2014-03-23 23:27:01,859 INFO QMCT0000 Server no longer listening on port <52102>.
2014-03-23 23:27:02,124 INFO QMCT0000 Request handling shutdown complete.
2014-03-23 23:27:02,124 INFO QMCT0000 CTI Service shutdown complete.
2014-03-23 23:27:03,372 INFO QMCT0000 VERSION INFO: <Quality Management - ctiservice>: Version <8.5.2.18>
2014-03-23 23:27:03,372 INFO QMCT0000 NT Service requested start.
2014-03-23 23:27:03,856 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:27:03,856 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:27:33,886 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:27:33,886 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:28:03,947 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:28:03,947 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:28:34,008 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:28:34,008 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:29:04,054 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:29:04,054 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:29:32,758 INFO QMCT0000 NT Service requested shutdown <null>
2014-03-23 23:29:32,773 INFO QMCT0000 CTI Service shutdown complete.
dbproxy.log
14-03-23 22:02:05,442 INFO QMDP0000 VERSION INFO: <Quality Management - dbproxy>: Version <8.5.2.18>
2014-03-23 22:02:05,442 INFO QMDP0000 NT Service requested start.
2014-03-23 22:02:05,894 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:02:05,894 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:02:35,924 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:02:35,924 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:03:05,954 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:03:05,954 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:03:35,984 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:03:35,984 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:04:06,015 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:04:06,015 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:04:36,045 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:04:36,045 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:05:06,075 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:05:06,075 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:05:36,105 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:05:36,105 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:06:06,135 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:06:06,135 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:06:36,165 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:06:36,165 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:07:06,195 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:07:06,195 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:07:36,225 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:07:36,225 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:08:06,255 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:08:06,255 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:08:36,285 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:08:36,285 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:09:06,315 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:09:06,315 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:09:36,626 INFO QMDP0000 Server is listening at port <52103>.
2014-03-23 22:14:42,839 ERROR QMDB2001 SQM database execute failed: The INSERT statement conflicted with the FOREIGN KEY constraint "EventAudit_person_FK". The conflict occurred in database "SQMDB", table "dbo.Person", column 'id'..
2014-03-23 22:16:06,845 ERROR QMDB2001 SQM database execute failed: The INSERT statement conflicted with the FOREIGN KEY constraint "EventAudit_person_FK". The conflict occurred in database "SQMDB", table "dbo.Person", column 'id'..
2014-03-23 22:16:11,431 INFO QMDP0000 NT Service requested shutdown.
2014-03-23 22:16:11,431 INFO QMDP0000 Server no longer listening on port <52103>.
2014-03-23 22:16:11,431 INFO QMDP0000 DB Proxy shutdown complete.
mana.log
2014-03-23 23:25:42,626 INFO MANA0000 Running polling diagnostic...
2014-03-23 23:26:01,799 ERROR QMMN2016 Unexpected error while getting call data for CM task.
2014-03-23 23:26:01,908 INFO MANA0002 Notification: <2014-03-23 23:26:01 QM1000 [CATASTROPHIC] Mana no pudo conectarse a Quality Management CTI Service (10.10.10.3): RECHAZADA>
2014-03-23 23:26:01,908 INFO MANA0000 Polling diagnostic finished.
Any aideas?
Thank you

Did you ever get this resolved? This product is horrible. I fix one thing and then another is broken.

MATMAS05 IDOC adding Quality Management view to Material when posted

Matmas05 IDoc when posted is appending Quality Management(QM) view to material.
Initially Material doesnt have a QM view . However whil e postion matmas05 , MAra-VPSTA & PSTAT fields are getting updated with the letter Q(which is QM). I'm not passing any fields relevant to quality management. I donot want any views to be added.
Thanks
Sunil R

I can see the IDOC data passing in through WE02 and can control which data I can pass in to MATMAS05 IDOC. However need to know why the idoc is appending a view to the material. I tried to Debug the IDOC_Input_MAtmas01 Function module which is used to process this incoming IDOC to SAP, coudnt get too far on that.
Where can i see the actual updating of tables like mara &marc in the above Function module at debug time?
Thnaks
SUnil R

Regarding quality management

anybody knows what are the t codes ad other businees process whiledealing with Quality Management in case on integration with Material Management

hi,
1) Maintain Material with Classification and Quality Management view
2) Tick the Check box Quality key Active in QM View->QM view->Inspection Set up and activate the inspection type for which the inspection lot.(e.g insp. type 01 - GR against PO)
3) Create Quality Info Record(QI01)
4) In PO the stock automatically goes to Quality stock.
5) Check MMBE stock
6) Do Result Recording and Usage Decision(QA32)
7) Check stock (MMBE).
There are few steps where the PP/QM Consultant need to help you in QI01,QA32 and in Creating characteristics and class according to Requirement(purity...etc).
Regards
Priyanka.P

Basics of Oracle Quality Management

Hello Everybody,
Please provide the basics of Oracle Quality Management ( related to Process manufacturing).
Thanks.

Hi,
Check the E-Business Suite documentation here. There is a manual called 'Oracle Process Manufacturing Quality Management User's Guide' under Process Manufacturing.
Regards.

Quality Manager Deskop application recording tab

Dears, I have installed a Quality Manager, a contact centre, and a CUCM, and i have the following problem:
While running the quality manager Desktop application, I can see recordings in the archive tab for all agents, but on the recording tab i can only view some of them:
I checked the troubleshooting guide, and i noticed the following problem:
Problem:
In QM Desktop, an agent's recordings show up in the Archives tab but do not appear on the Recordings tab.
Solution:
The agent is not part of a workflow. Agents must be part of a workflow in order for their recordings to appear on the Recordings tab. Their recordings do show up on the Archives tab as long as archiving is enabled.
In my case i am assigning a team to a group, and the same team is assigned to the workflow. And the recordings of some agents of this team are seen in the recording tab while others are not. When i go to the workflow i see that the team is assigned to the workflow, my question is that how can i check that each individual agent is a part of the workflow?
And how can i make all agents appear in the recording tab?
Please help,
regards,
Moustafa

Hi JT,
Thanks for the reply, but actualy it was me (Regi) who ask the questions
I have a few questions about your reply :
a) Recording desktop logs in WFO_QM\logs (im assuming this is endpoint recording) to see if those recording are tagged for both Quality & Archive reason. If its not marked for Quality then you'll need to check your configuration again.
Q: Yes I'm using endpoint recording. Do you know what log file and entry I should look for ? Because there are some different log files and each contains a lot of entries. Or can you lead me to a guide in Cisco about this ?
b) If its marked for Quality, check ProgramFiles\CommonFiles\SQM\recordings\daily to see if there are any files (*raw) in there. The file size should be increasing when the recording is on going. You should only see current day recording files.
Q: Is the files for Archive Recording should the appear in this folder ? Because right now I'm away from the server and still haven't got the chance to check on this.
c) By default, the recording files should be transferred into storage location at 6pm each day (default location ProgramFiles\CommonFiles\QM\recordings\audio). If the recording files are not in this folder, then it will not appear in the Recording tab. There could be an issue with the uploading process
Q: The recording files exist only in the audio folder but not in the video folder (FYI, I also configure QM for Screen Recording).
Thanks again for the help, JT.
Regards,
Regi

Quality Managment Total Process

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