Quality Notification Customization

Dear Sir,
I am New to QM and have been assigned a task to configure QN for Customer Complaints with reference to the SD Billing document Or Delivery Document. Kindly tell me what i should do to configure the business requirements. I need customizing steps which i should take in sequence.
Regards,
Shahzad

hi
I would suggest use notification type Q1( Customer complaint) which is std notiifcation type.
Quality Notification for the Customer complaint.
FM for customer returns from Q1 notification.
Just go through one cycle of Q1 type.this will help you a lots.
Regards'
Sujit

Similar Messages

Quality notification - more reference objects

Hello,
business need is to have quality notification with possibility to refer either production order or purchase order under one notification type.
By standard this seems not possible as:
Complaint Against Vendor references to Purchase order
Internal Problem Report references to Production order.
But in section "User-specific notification" is mentioned
A user-specific notification type has the same basic structure as the standard, predefined notification types. The screen layouts, reference objects, and tab indexes, however, may differ from those in the predefined notification types, depending on how you customize the user-specific notification type.
But I have not found a way in customizing to enable this.
Advice appreciated.
Br, Jan

Thanks for the asnwer, but I think this does not solve my problem.
In the configuaration for "Notification Header and Screen Areas" I do have
- notification header screen H500
- customized screen O550 (BADI)
and both are needed.
The BADI is used to customize refernce object screen, not reference documents screen. But my idea was to change reference document screen area in a way, that both purhcasing and production reference documents are visible in there.
I only managed to get the vendor screen by adding screen area 037 to "Extended View: Tabstrips and Screen Areas" But adding purhcase document as reference to Reference documents remains my problem.
I am kind of able to make the vendor screen visible by e.g. adding screen area 037 Partner overview screen (table control).But creating a new pop-up window for notification reference, where both options (pur ord, prod ord) would be available with copying functionality - in my opinion this requiers completely custom coding.

Shop paper printing issue in Quality notifications

Hello All,
I have a requirement where the user wants to print/fax quality notifications to a certain printer (printer 2) other than his regular printer defined in user defauls in SU01.
In the IMG settings for quality notifications, I found the customizations for Print control. In the customization 'User-Dependent Print Control' (under 'Define Printer'), I created a new record with the user name, the shop paper corresponding to a quality notification and specified the printer name (printer 2).
However, I notice that when I print this shop paper from within the quality notification, it prints it on the user default printer (defined in SU01) and not in the new printer (printer 2) defined in the above mentioned customization.
Please let me know how I can configure the notifications to be printer on this new printer.
Thanks,
Rugmani

Check the IMG in the following transaction OID1 & OID2 and OID3 for default printer
Thanks
S.N
Edited by: SN on Jul 18, 2009 8:09 AM

Print Quality Notification

Hello Experts,
My client needs to take 3 prints of quality notification everytime as 1 copy goes to Vendor, 1 copy to Accounts & 1 with IQC.
But even if we select no. of copies more than 1, It prints only 1 copy & every time we need to create new spool request which is unnecessary NVA. I tried one customization in QM.
I want quality notification printing plant wise.
In Customizing - Quality Notifications - Notification Processing - User Specific Print Control - No of copies defined are 1 only.
I tried to keep it Blank or * but it is not accepting.
There is one push button for PM so with that can we assign plant and shop papers.
Thanks & regards
Mayur

Hello Krishna,
I created Print Diversion and assigned to different plants.
But when I go to quality notificaton and try to take print out, it is showing no. of copies field as 1.
Though I've maintained no. of copies as 3 in print diversion for each plant.
I just want to confirm whether this is due to output program assigned to shop paper.
Thanks & regards
Mayur
Edited by: mayur kshirsagar on Feb 25, 2008 1:59 PM

Using Quality Notification ONLY and not others in QM function, ok?

Hi,
I am wondering if the quality notification can be used (i.e.to help department initiate complaints, either internally or externally)without the use of QM module.
Basically, we do not have QM department, and we don’t need to inspect stuff on receiving material, we are just trading company. But, one of the function in QM called Quality Notification can be used to makes complains and hence, we just wondering if we do not customized the full QMsetting but just only customize Quality Notification Setting (like QN type), can we use this Quality Notification?
Thanks,
Tuff

Hello,
Yes, you can use it and you can customize the notification type as per your requirements.
Well, in standard 6 QN type presents. # for complaints and 3 for defect analysis. Q1, Q2 and Q3 are for Complaint records and there analysis. While F1, F2 and F3 are for Defect records and analysis.
You can customize them , change screen tabs and fields as pe ryour requirements and implement where you exactly required.
Regards

Quality Notification- Action Box

HI,
I am configuring Quality Notifications for Customer related defect and Material defect. In Action Box I have to include transfer posting from unrestricted to quality inspection and also transfer posting from unrestricted to Blocked stock.
I want to know which functional module I have to include in customization of action box and also which Functional module should be processed when doing saving.
I have used functional module QMLR_CREATE_INSP_LOT and Functional module which have to be processed while saving is QMLR_CREATE_INSP_LOT_STEP2 for vendor related defects.
Now to configure Customer related defect and Material defect, what Functional module I have to use and what Functional module I have to use while to process saving.
Thanx in Advance,
Praveen Kumar

Hi,
Quality notification is like a complaint report. By using tcode QM01, you can create.
In this give input of material no in reference object tab page.
In subject give coding, ex.. rewok, rejection.and complaint qty.
In execution give the coordinator name.
After that release.
Reward points if useful.
Regards,
Dharma

If Quality notification as follow up action fails

Dear all
I have a situation where Quality notification is configured as a Follow up action once the UD is made.
So I am getting Create notification screen once UD is filled and SAVE button is clicked.
In Case some wrong data is entered in the Create notification screen and I am coming out of Notification without saving the notification.
The status of the inspection lot is getting flipped to UDed as expected.
But is there any setting where i can define if the Followup action is not successful( Notification not created), then wont make the UD of Inspection lot also. (OR some user status will get updated saying Notif not created etc..)

Hi Navdeep,
Thanks to Anand for his correct feedback.
Please note that as per standard SAP, unless and otherwise there is a defect created, there can't be a 1:1 link with inspection lot with the notification, though in the notification header table there is a placeholder available (QMEL-PRUEFLOS) to capture this inspection lot field. You are trying to use a follow-up action wherein, after UD you are always creating a notification based on business case. I believe, the FM you are using in follow-up action, is not presently populating QMEL-PRUEFLOS. So there can't be a link to find out when there is failures in notification creation, but UD happening successfully.
You can try out the below approach -
Approach - 1
During the UD save process, there should be additional checks happening. Ask the follow-up FM to update QMEL-PRUEFLOS or TEXT field with inspection lot for all successful notification creation and UD update, and send a confirmation email to approver or task processing partners, or the UD processing user ID (This email part can be skipped in case if this is not required). In case of any failures in notification creation at save, it should truncate the UD save process too and send a message to UD processing user for this failure.
Approach - 2
You can create a batch job running at the background to validate for which inspection lot there is no notification created, even though UD is done. Send a mail to the UD processing user to create a notification, as that is not created. User can then create it manually it by updating TEXT field in notification in foreground.
Thanks,
Arijit

Existing Quality Notification takes long time to open for certain vendors

Hello Gurus,
I have users complaining about the wait time( 2 t0 5 mintues) when opening of an Quality notification in QM03 for certain vendors. For soem vendors its fast and they always fast but for some it takes really long time and it always long.
I tried the sql trace but nothin out of ordinary compare to the ones both kind slow and fast.
Any help or idea would be really appreciated1
Regards,
Khan

Dear Khan
I think you need refer this to SAP itself. This is more of some program error than your execution. Please check this note if it can help you
Note 1324998 - IQS9: Performance for general selection
Regards
Gajesh

Email and sms alerts against Quality Notifications

I need to send an e-mail and an sms alert to various people within the organisation and to the respective vendor whenever I create a Quality notification. I also need to attach a copy of the print out of the notification in Smart form alongwith the mail. Please suggest.
Regards
Sudhir

Hi,
You can send the e-mail to all concerned via standard workflow or via using some exits at the time of saving of notification also.
Thanks
SUMIT

Automatic Creation of Quality Notification

Dear All,
In standard SAP whenever defects recording is done for an inspection lot and saved,automatically a quality notification is also created.In my business scenario they will record defects for almost all the inspection lots hence resulting in a huge number of unwanted quality notification which then later wont be processed at all.
Hence i wanted to know whether anything can be done to stop auto creation of notification.Is there anything which i could in IMG or any setting to avoid that???
Expecting your valuable comments
Regards
JR

Hi
i wanted to know whether anything can be done to stop auto creation of notification.Is there anything which i could in IMG or any setting to avoid that???
1.This is very much possible through SPRO setting.
QCC0>Quality planning>catalogs>select defect calss->
like for Minor defect-->remove Raido button & make it No active function
Just a suggetion ...what you can do for all Critical & major type of defect keep "Active Notification"
for Minor type of defects keep "No Act fuction"
this will reduce unnecessory notification.
2.If you permanently want to remove all notification after defect recording then
Go to Inspection type setting in SPRO & remove notification against inspection type.
QCC0>Qul insp>Insp lot creation-->maintain inspec type.
Regards
Sujit

Creation of Quality notification

Hi,
I need to create quality notification using BAPI_QUALNOT_CREATE.
I have to create cause text too for the notification.
Can someone guide me to fill the necessary data for header and text.
Moderator message: please do some research before asking.
Edited by: Thomas Zloch on Mar 7, 2011 4:37 PM

Hi
i wanted to know whether anything can be done to stop auto creation of notification.Is there anything which i could in IMG or any setting to avoid that???
1.This is very much possible through SPRO setting.
QCC0>Quality planning>catalogs>select defect calss->
like for Minor defect-->remove Raido button & make it No active function
Just a suggetion ...what you can do for all Critical & major type of defect keep "Active Notification"
for Minor type of defects keep "No Act fuction"
this will reduce unnecessory notification.
2.If you permanently want to remove all notification after defect recording then
Go to Inspection type setting in SPRO & remove notification against inspection type.
QCC0>Qul insp>Insp lot creation-->maintain inspec type.
Regards
Sujit

Polish letters not displayed correctly in quality notification long text

Hello,
in quality notification: when trying to write text in Polish language, some non-english letters are displayed incorectly.
I did not find possibility to change the text language as in e.g. sales order texts. Using PL as login language solves the situation if MS Word view of long text is opened but not if text displayed in notification in "SAP view". Anyway different login language is not desired solution.
Any help is appreciated
Thanks
Br Jan

Is there any possibility of upgrading?
2.5.2 is over 5 years old now and there are many improvements and bug fixes for language support in newer versions.

QM_Control on Required start date in quality notifications

Dear QM experts,
Requirement is,
For Q2 notification type the entries in required start date filed (QMEL-STRMN) to be restricted in such a way so that user can not do entry for last month.
Foe example,
1.     Today is June 12, 2009. If a user is creating Q2 notification today he/she may change the required start date in the past but not before 1st June 2009.
2.     User should be in a position to enter back date in required filed only for the current month
3.     The concept is just similar to period closing activities.
I tried through SPRO-Quality Management-Quality notifications-Notification creation u2013Notification types-Define screen templates-Field Selection: General Screens. Here there is facility to make the field grey, hide or required. One of the limitations is that this is client level setting.
Can the requirement be mapped for particular plant and for perticular notification type?
Thanks is advance
Best Regards,
Anand Rao

Dear Anand
Here are some of the thoughts. Please check and then come back with your feedback
1) Make Priority button mandatory for Q2 notification .VIQMEL-PRIOK. You can do only for Notification type Q2 by using the influencing fields
2) Make required date in grey so that no changes can be done . do this notification Q2
2) Maintain QM priorities SPRO >Quality Notifications > Notification Processing>Response Control> Define Priorities
3) Maintain Priorities in the QM priority in the same config
When you set the priority in the notification required from and end date is updated in the system automatically
4) Use this exit QQMA0018 Deadline setting based on entered priority to make sure that always the date doesnt fall on past date
Hope this gives some idea
Regards
gajesh

Vendor Return Delivery through Quality Notification.

Hi Experts,
I m doing vendor return delivery through quality notification with action box , after giving PO NO. & Material document no we are getting the following error
1) Could not create return delivery
2) Deficit of PU IR quantity 2.000 EA
For the GR based IV reversal after IR tick is not active.
Kindly suggest possible reason for the same
Thanks & Regards
Rajesh

Hi
There is deficit of Quantity i.e the quantity lying in stock is less than 2. and secondly for GR based invoice verification the IR tick should be there in PO in Invoice tab.

Not able to print quality notification plant-wise.

Hi,
We have notification type 'ZP' and we've assigned shop paper - ZC01 - to notification type 'ZP'.
When we create quality notification with notification type 'ZP' and try to take prints for different plants but still only 1 print out is coming for each plant.
We try to assign shop paper and desired number of copies to each plant in the customizing SPRO->Quality Management -> Quality Notification ->Notification Processing -> Define printer but still it is taking number of copies as 1 only.
Please help..
Warm Regards
Mayur Kshirsagar
Cell: 09370 240 534

Hi Arun,
Thanks for your reply.
That's correct, we can specify no. of copies.
But I want to make default no. of copies for each plant.
So can we do this in customizing.
Regards
Mayur

Quality Notification Customization

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