Quark Xpress, Photoshop & Illustrator - Major Issues

I have recently loaded Leopard and ever since i have, Quark Xpress 7.3.1, Photoshop CS2, and Illustrator CS2. I have had issues with all of these programs closing unexpectedly and the only way to get them to open again is by restarting! this is very frustrating and has happened at least 4 times to me today. Also my fonts will all of the sudden decide to be missing, and it's random, it will choose a font to be missing. This also requires me to restart before it can be fixed.

Check Adobe's website - not sure that CS2 is really supported on Leopard. I know that CS3 does work. At least to the extent that I use it.

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Photoshop/illustrator transfer issues and error

I've transferred my photoshop and illustrator from my old mac to another by using time machine, and I deregistered my old accounts on my old laptop to use it on my new set-up, but unfortunately I keep receiving 150:30 errors. I've tried scouring the internet for solutions, but I can't find a solution. I can't locate my serial numbers for the products either. I've had them for about four years. Could someone please help me with this problem? It's vital that I have these products for my job.

You need to install Adobe products, transferring them will not work. You should be able to find your serial numbers thru your Adobe account online. If you need help getting them, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

I just had major issues with my Mac and had to get a new logic board. When I got the computer back and tried to reinstall Photoshop- it says error 6. What do I do?

I just had major issues with my Mac and had to get a new logic board. When I got the computer back and tried to reinstall Photoshop- it says error 6. What do I do? It is impossible to get any phone number for adobe.

Try these solutions: Error "Licensing has stopped working" | Mac OS

Using Quark/Photoshop/Illustrator

I am about to buy a MacBook Pro, but have a few questions about software I may need some help with. I know that until the relevant upgrades are available, everything will run a little more slowly than I would expect, but am assuming that I can at least use my existing software in the meantime.
Quark
I currently have Quark 5 and intend to upgrade to 7. However, will I be able to install 5 OK in order to upgrade?
Adobe Photoshop and Illustrator
I know I’m a dinosaur in this department but I don’t use them much so don’t need all-singing all-dancing right now. I have all the installer discs for Photoshop 5.5 and Illustrator 8 with upgrade discs to Photoshop 7 and Illustrator 10. Same question – will I be able actually to install these antediluvian versions in order to upgrade them with the upgrade discs? I will then upgrade the lot when Adobe bring out their compatible upgrades, but I understand that won’t be for a while yet. Any tips on when is best to install them as I have read that people have been having problems with installing them unless done somewhere near the beginning?
I was using all of this software on a G4 to which I no longer have access so will have to reinstall everything from scratch.
Any advice (eg. chuck the lot and buy new software, ha ha) would be gratefully received.
Thanks

Hi,
You old versions of your software are all Classic apps I believe, Quark 5, Photoshop 5.5 and Illustrator 8 so you will not be able to install them as the Intel Macs dont support Classic Environment.
I'm pretty sure you dont need to have them installed anyway for an upgrade to work. When installing your new software, youll just need to pop in the disk for the old software so the new software installer can scan it.
Otherwise, If you still have your old system. Make a backup of the Application folders in their current state to a CD, you can then use this for the new software to scan. This worked for me with an older copy of Photoshop anyway.
Nick.

Anyone have an issue where a font shows in the font list in Photoshop/Illustrator but not in Flash?

Anyone have an issue where a font shows in the font list in Photoshop/Illustrator but not in Flash?
I'm not 100% sure but i may have had flash open when installing, i then uninstalled the font and then reinstalled the font. I even tried going from an OTF font to a TTF font.
No luck.
Do I need to do some sort of font cache clearing?
-Line
I'm using Adobe CS6 Flash, Photoshop and Illustrator on MAC OSX

Yes. It's rare, but some fonts do not play well with Flash. Flash seems to have a more strict method of evaluating a font that can be imported. This is, in my opinion, probably because Flash needs to create a faux version of a font when it is imported. There may be some information that is either missing or not acceptable to Flash in a particular font and so Flash won't allow it to be used - even if you're not going to import that font.

Photoshop illustrator xpress golive

foto.neuann moechte seine arbeit auf mehrere schultern verteilen. wir sind ein unternehmen im fotobereich (allround). der elektronische bereich (vor allem photoshop + illustrator) stellt seit 6 jahren einen grossen teil unseres auftragsvolumens dar. durch ausbau des vorhandenen und aufbau neuer digitaler foto- und layoutprodukte sind neue haende gefragt.
kenntnisse in oben genannter reihenfolge waeren ideal. zusaetzlich sollte das thema grossformatdruck (encad novajet) keine grossen fragezeichen hervorrufen.
wenn das so ist - bitte gleich melden.
mit freundlichen gruessen
lars neumann
foto.neumann
adobe certified expert
foto.neumann GbR
efendex
poststrasse 16
04910 elsterwerda (naehe dresden/berlin)
[email protected]
03533-163930

1. Yes. Download the utility ChangeShortName from www.versiontracker.com or www.macupdate.com. Use it to make changes to your shortname.
2. Not if you use the above utility.
3. Yes, but it's a lot easier to just change the shortname.
You can also change your long name and password using the Accounts preference pane. You can also change the Computer Name using the Sharing preference pane.
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Members may reward you with 5 points if they deem that your reply is helpful and 10 points if you post a solution to their issue. Likewise, when you mark a reply as Helpful or Solved in your own created topic, you will be awarding the respondent with the same point values.

Quark Xpress shows err "Spooler Subsystem App needs to close" - HP Laserjet Pro P1606DN

Purchased a new HP Laserjet Pro P1606 DN network printer. Installation went smooth on all computers.
When people tried to print from Quark Xpress, the document get spooled and loaded to the print queue and then we get the error "Spooler subsystem app experienced a problem and needs to close"
The recovery has been set to "restart the service" for print spooler.
Users are able to print from other applications.
Just found a thread that stated to disable Advanced Printer settings on the Advanced tab of Properties. Checked but the issue still persists.
Users are on Windows XP and printer was using the smart install from the printer.
Kindly advise if there is something else to tweak in the printer properties or something to tweak in Quark Xpress v6.1.
thanks in advance for the support

Hi Opp1,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to reinstall the printer software.
I will be happy to help you.
The print spooler is part of the Windows operating system and if it doesn't stay running the printer software won't install or print.
You could try the following steps to see if this will resolve the issue.
Normally with spooler problems the first thing to do is to clear the print queue.
Open a Run window (Windows Logo key+R), type cmd and press Enter.
Now type these commands, which are in capitals for clarity:
NET STOP SPOOLER and press Enter
DEL %SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS\*.* and press Enter
NET START SPOOLER and press Enter
EXIT and press Enter
If you are still having issues with the print spooler stopped then right click on the start button, left click on explore, open the windows folder, open system32 folder, open the spool folder, open the printer's folder, then delete everything on the right window.
Then go back and try and start the print spooler again.
Run a full uninstall of the printer software. Disconnect the USB cable.
To uninstall from CD:
Go start and select computer.
Right click on the CD for the printer and left click open in a new window.
Double click on uninstall.
Uninstall printer from the C Drive.
Go to start, computer, c:, windows, program files or program files x86, HP, printer name. Double click uninstall. Restart the computer.
Check to make sure the print spooler is running.
Ran the installation again. Don't connect the USB cable until prompted.
If the print spooler stops again you will need to contact the computer manufacturer to resolve this issue.
Hope this helps.
Thank you for posting on the HP Forums.
Have a great weekend!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Photoshop CC Color Issues

When I updated my Photoshop program two updates ago I began having color issues in Photoshop as the rest of the Adobe Suite. Regardless of whether the color mode is RGB or CMYK the colors appear washed out on the program. This image http://i.imgur.com/BWVwbx2.jpg is an example. The image on the right is a screen shot of the original image of the shoes copied from the website, the image on the left is the same image copied into photoshop. When I try to save the RGB file as a jpeg or a PDF it looks the same as it did in the program, washed out. However, when the file is CMYK color mode and I try to save it as a jpeg or PDF it looks like this http://i.imgur.com/TAUyeOf.jpg. Both my coworker and I started having this issue on our seperate computers around the same time so I don't believe that it is a graphics card issue or something along those lines. How can I fix this? I have tried calling Adobe support, but unfortunately the person on the phone was not very experienced in the program and unable to help.
Some Info about my computer:
Currently I have Photoshop CC with the 14.2.1 update. I have Windows 7 Professional SP1, 64-bit OS, 8 GB of RAM (7.87 GB Usable) and 360 GB free space on the (C:) drive.

Illustrator and Windows Photo Viewer agree. They should, because they're both fully color managed. I assume Photoshop shows the same.
Picasa is not color managed. All bets are off there, it can display like anything under the sun, depending on what color space the file was created in, and how your monitor displays color.
There is a basic checklist for color management issues:
1 - is the application color managed at all?
2 - is there an embedded document profile, and what is it?
3 - what is the monitor profile?
We've established #1. For #2, see in the lower left corner of the Photoshop image window. Click the little arrow and check "document profile". What does it say?
#3 is often the critical one. This is where your calibrated monitor profile should be - but if you don't do that, it's often a manufacturer supplied profile. These are often worse than worthless. The best option here is to use sRGB if you have a standard gamut monitor (like the U2412) - or Adobe RGB if you have a wide gamut monitor (like your co-worker's U3011). Yes, there is a significant difference between these two.
Anyway:
Go to Control Panel > Color Management > Devices. Set sRGB IEC61966-2.1 as your default monitor profile there and relaunch Photoshop:
With this setting, Photoshop, Illustrator and Windows Photo Viewer will display (more or less) correctly. It could still be that the file had the wrong document profile, or none at all, but the file will display correctly as it is.

CS2 - Help won't open in Photoshop, Illustrator, GoLive

Hi,
I am unable to open the help center in Creative Suite 2 for Photoshop, Illustrator, and GoLive.
After I click help, or press F1 to open help, I see the help program appear as a button on my Windows taskbar at the bottom of the screen. But if I click on it to open/switch to help, nothing happens. It's like the help center is "invisible".
I have tried renaming my prefs file to see if a new prefs file would fix it. It didn't.
It seems like this is a problem I had with the previous version of these programs, too. (I think that was Photoshop 7??) I had fixed it in that version, but can't remember what the fix was. I can't seem to find this problem in the forums or support either.
It's driving me crazy!! Can anyone help?
Thanks!

The help (zip) files are still available:
http://kb.adobe.com/selfservice/viewContent.do?externalId=319210&sliceId=2
While this addresses an issue that CS2 users (including myself) have experienced, I'm not convinced that Natalie is having this particular problem. She doesn't mention getting the "CS2 product not installed" message.
>"the help program appear[s] as a button on my Windows taskbar at the bottom of the screen . . . It's like the help center is "invisible"
Could it be that the help window is simply positioned off-screen?
-larry
PS: If a window is offscreen, press Alt+Spacebar, M (Move), and use the arrow keys to move the window into view.

I have a subscription and I pay each month for that. I installed the suite Adobe (indesign, photoshop, illustrator and acroba) on my second computer (laptop) but they are installed like trial version. I can't activate them with my adobe. They still are tr

I have a subscription and I pay each month for that. I installed the suite Adobe (indesign, photoshop, illustrator and acroba) on my second computer (laptop) but they are installed like trial version. I can't activate them with my adobe. They still are trial versions... How can I actvate them on my second computer ?

On that computer... Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Hello, I bought and subscribed to Creative suite in June, for Photoshop, Illustrator, Indesign and Bridge, but my subscription is telling me I only have Photoshop, can you tell me how to rectify this error, so i can download creative suite onto my desktop

Hello, I bought and subscribed to Creative suite in June, for Photoshop, Illustrator, Indesign and Bridge, but my subscription is telling me I only have Photoshop, can you tell me how to rectify this error, so i can download creative suite onto my desktop

Thanks for your reply. I was able to find help through a tech support chat session and the person helped me edit my /etc/hosts file and it solved the problem.
For anyone else experiencing this issue (Mac OS X):
Close all other programs and sign out from the Adobe Desktop App
From the Finder, Go > Go to Folder...
Type /etc and hit enter
Find "hosts" file (only "hosts", there were similar files such as hosts.config but only open the one that says "hosts"
Open the file, and replace the entire content with ### Host Database## localhost is used to configure the loopback interface#
Close the file, sign back into the Adobe Desktop App
Problem solved!

Will CS6 Design Standard (Photoshop, Illustrator, InDesign) (also CS5 Photoshop Ext.) work in Apple OSX Yosemite?

Will CS6 Design Standard (Photoshop, Illustrator, InDesign) (also CS5 Photoshop Ext.) work in Apple OSX Yosemite?

What is wrong with Adobe that they do not address this situation. I work in a town that has a major design school and the students (who can't afford CC) are all out of luck running CS6 on the recent (Feb 1) update to Yosemite.
The whole Adobe community should be pressing them on this situation...as well as Apple. Don't these companies converse!

MacBook Air or MacBook Pro for Quark XPress?

I've been a Windows PC user for the past 20+ years (Windows 3.0, people! Believe it or not!), but my new job responsibilities require me to work extensively with Quark XPress. I've got the Windows version, but everyone I'm having to swap files with uses a Mac, and it's just too darned tricky on a number of levels (okay, mainly with fonts. And other fonts. And still more fonts.)
So, I'm looking at a portable MacBook that I can set up on my desk alongside my Windows PC when I need to be working in Quark. I'm not so worried about connecting to my work network, since I can just put what I need to work on into Dropbox and grab it from there. I just want to know if a MacBook Air would up to running Quark XPress without lag, or if I should go with MacBook Pro?
Thanks!

15" MacBook Pro 2.2 Ghz or better, anti-glare high res screen a must. This is the pro work machine you need.
The 2.0 15" is cheaper, with a less powerful video card, no 3D gaming.
The MBA has a glossy screen and the optical drive is external, not enough ports for connecting things. Not a good choice. More of a lightweight personal machine.
I used to do GD as a youngster and those glossy CRT's messed up my eyes, don't let it happen to you, insist on anti-glare screens, it's worth it.
http://www.pcpro.co.uk/blogs/2011/05/23/glossy-vs-matte-screens-why-the-pc-indus trys-out-of-touch/
Problem is your going to have to hurry and get a MacBook Pro from a Apple Store very fast, becuase OS X Lion 10.7 just came out yesterday and Quark and other programs likely won't work with it unitl several months from now (and a paid upgrade most likely)
So you need a 10.6 MacBook Pro, which Apple still likely has one's avaiallbe in the Stores for only a few short days as they start issuing them with 10.7 automatically installed.
If you get a 10.7 then you likely can't run Quark. 10.6 is stable and 10.7 is far from stable, it's a mess.

EPS photos with Clipping paths dont show in Quark Xpress

Anyone experience why a Photoshop file with a clipping path will not preview when brought into Quark Xpress unless I save the preview as a tiff?
I use photoshop 7.1.

From desktopublishing.com's review of QuarkXpress 4
"The ability to control a picture's appearance in several areas. For example if you want to make a specific part of an image transparent, simply specifying the part using the clipping paths, the alpha channel that is embedded in the original picture, or the white area of the image. It can also read clipping paths in either TIFF or EPS format. Trapping tools and supports most popular color spaces, including Hexachrome, are also included."
and according to Wikipedia, Xpress 4 was released in 1997, eleven years ago with 4.1 coming two years later.
So, while I was just guessing thinking back over the last decade of versions, I was not far off, and I can't remember ever having a clipping path problem with tiffsthat version. Of course, if you didh't save the clipping path as a Clipping Path in Ps, then you would have a problem. That has been fixed now too.

I have CS4 and use photoshop, illustrator,

I have CS4 and primarily only use Photoshope, illustrator, and Indesign running on an iMAC 10.8.5. I want to upgrade to Apple's OSX Yosemite, but am reluctant to do so, as I keep reading that people are incountering "error" issues with the CS4 version. Has Adobe addressed these problems? I don't have the need to migrate to the Creative Cloud and CS4 does everything I need.

Adobe hasn't addressed those "issues" and never will. Nobody goes back to 8 year old software just because it's no longer compatible with whatever Apple have gotten in their heads with Yosemite. Simply stick with what you have.
Mylenium

Quark Xpress, Photoshop & Illustrator - Major Issues

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