Quest DSL Modem will not connect

I am trying to connect to DSL via Qwest and 2wire modem. I have gone through all the shut-down, and restart sequences on other posts and still, the green lights on the modem come on for ethernet, power and DSL but the Internet light on the modem remains red. It will not allow me to connect to 172.16.0.1 as suggested by another post.
Qwest tells me I should contact apple as it is not a modem problem.
Since I am currently, connected to the net via a satellite modem, I figured that some software downloaded for that might be causing a problem so I connected the modem to my ibook (G3) and am getting the same problem. The iBook is running OS 10.4. which does not allow me to configure the IPv4 automatically so I tried setting it manually with no success.
Also, I was wondering why Qwest tells me to select connection PPPoA, not PPPoE. When I tried to set up the PPPoE, with their settings, that did not work either. My neighbor has a Mac and Qwest so I am not sure what the problem is.
Can anyone help???

I was finally able to connect with my laptop to the new DSL modem. This modem has 4 ethernet ports and they said that I should be able to attach my desktop computer using another internet cable. When I did that, all of my browsers give me a "cannot connect to the www. server" message. Is there a setting that needs to be changed on that computer somewhere?
I CAN connect to the modem 192.168.0.1 but it will not go "outside" of that address.
Any suggestions???

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mcaila wrote:
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I have the same problem, but don't have the benefit of a router workaround.
Two separate flavors of the problem...
1. I have tried manually setting the IP address, and adding subnet/router addresses as well as DNS server addresses. Copied them all from my original AE to the new one. Interestingly the new AE status light will turn green when IP address is configured manually, but can't get to the internet despite the color of the light. When I try to launch Safari or Firefox, it just times out, never getting to the homepage.
2. Went back and configured with DHCP (as I have on the old AE for over a year.) When it restarts, the new AE just sits and stares at me with its blinking amber light. Tried again and ran level 7 debug logging and there's no indication of what went wrong. Just that frustrating blinking amber light and the error message that my base station has an incorrect IP address.
In either case, I can unplug the new AE, reconnect the old and I'm immediately back in business.
Have tried the above after shutting down, unplugging, starting from scratch with every possible permutation I could think of. Still no dice.
Ideas/help??
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Internal modem will not connect

Hi,
I have just purchased a used iMac G5 1.6 Ghz and am having problems getting the modem to connect.
I installed the original version of OSX 10.3.5 and the internal modem would not even show up in the Network pane. I tried doing the install twice and both times got the same result.
I tried upgrading to 10.3.9 using the MacOSXUpdateCombo10.3.9. and after the iMac restarted and I opened the Network pane I got a message that a new port had been detected "Internal modem" and to check the settings and click "Apply Now". I did that and was then able to enter my ISP settings for the Internal modem. When I open Internet Connect the settings are all correct, but when I try to Connect the modem says it is "Connecting", but I don't hear any dial tone or dialling and after a few seconds it says "Disconnecting" and will continue to do so until I restart the computer.
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Richard

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Try sending a fax (via the print dialog) to a friend.
If that works, then the problem is not your hardware.
Thanks Barbara for replying to my problem.
I tried what you had suggested about sending a fax via the Print dialog and when I look at the Internal Modem window it just says "Preparing fax" and will stay like that until I click on "Stop Jobs". No dialtone, no dialing out, nothing.
Since I sent the message I have also tried creating a new network location in the Network pane using the Network Setup Assistant and I get as far as a dialog which says "Gathering modem information" that will stay that like that until I quit the Setup Assistant.
I have also had a look at the system logs in Console and I see this particular line whenever I try to connect with the internal modem:
localhost kernel: AppleI2SModemfamily::SSIStartUP -- SSIStartUP3034 two sync mode is UNSUCCESSFUL after 20 tries!
Does this mean that it looks like the modem is definitely dead? Is there no diagnostic tool that will tell me for sure whether the modem is actually dead, before I take it in to a service tech?
Thanks again,
Richard

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Quest DSL Modem will not connect

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