Question about start up

My HP was stuck on the blue screen when i started it. I put in the windows 7 disk and now it works. was it a virus that caused it to be frozen on the blue screen?

Hi there @xelizabethemmax 
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that you had a blue screen and that it sounds like it may have been a one time thing. I am happy to help you , however, with the information you provided there is no way of knowing the exact cause.
Sometimes a Blue Screen is caused by a memory error or if you prefer a glitch, a data misread, corrupted software, malicious software, heat issues, and many other potential causes. If it only occurs as a one time error, then it is probably just a random glitch or error. This sort of thing occasionally happens, with the combination of the various pieces of hardware and the drivers that make then work, sometimes a conflict can occur, and you can get a blue screen. As long as it is not regularly recurring thing, then it is probably nothing to worry about. If, on the other hand, you see this happen, several times in a row, or even several times in a week, then some investigation should be made.
If you do see that, sort of repeating issue, then try to gather as much information as you can. A screen shot would also be good.
I hope this helps.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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