Question mark around names received in Delegate email -- Outlook 2011

Looking for some guidance... Office for Mac 2011 / Outlook / 14.2.4 / Exchange 2010 SP1
Just installed Update Rollup 7 v2 last weekend.
Yesterday, a client called me to say that Outlook was reporting database corruption. I ask her to choose the option to rebuild since relaunching Outlook 2011 brought her back to same screen. The rebuild seemed to complete successfully and she used Outlook
the rest of the day.
This morning I came in to her office on an unrelated matter and she reported that she had a couple of items stuck in her outbox. I looked at them and, to make a long story short, found that the following is happening.
For this story:
* Steve delegates to Jo the ability to accept/decline meetings on his behalf.
* Jo, naturally, gets a copy of all meeting requests.
* Outlook 2011 is set up so that Jo is listed as a delegate for Steve.
Reproducible Steps:
1. I send a meeting request to Steve's email address. My email address is at a completely different FQDN.
2. Jo gets a copy of that meeting request.
3. If Jo opens up the meeting request email in Steve's inbox, the To: field shows "Lastname, Steve" which is how the display name is set on the Exchange server.
4. If Jo opens the meeting request and looks at the To: field in Outlook 2011 in HER inbox, the name shows as "Lastname; Steve;". Both names are highlighted in orange with a white question mark. Hover over the names shows an "Unknown" presence. Opening the
contact for "Lastname" shows a completely different Exchange user. Opening the contact for "Steve" doesn't do anything.
5. If Jo makes accepts or declines the invitation in HER inbox, the message gets stuck in the outbox and the Outlook logs an HTTP 500 error for every mail send attempt.
What I've attempted to resolve the problem:
1. Deleted, created, rebuilt the various identities on the Mac.
2. Changing the Directory Lookup URL within Outlook 2011 to the https:// FQDN.
3. Followed instructions found elsewhere to delete the Mac-equivalent OAB and attempted redownload of the OAB. Searching for names in the company directory seems to work fine.
4. Created a new Mac user and tested from there. (Same issue.)
5. Followed instructions (here) to completely remove Office and reinstall. (Although I must have missed something because Jo's open windows and position were retained.)
6. Set up a new Exchange account before and after reinstall and before and after installation of latest Office 2011 updates. (The download of Office 2011 available to me is Post-SP2. I understand that some folks on this forum have had to go back to a version
somewhere between SP1 and SP2. I cannot test this, at least right now.)
Other bits of information:
* The Exchange server (2010 inside SBS 2011) is not on-premises. This is a satellite office. Mac and PC Outlooks are configured to use Outlook Anywhere.
* MCRA tests are successful.
* I have tested on another Mac running Outlook 2011 14.2.1. Same problem.
* I have tested another user who is also a Delegate. The other person doesn't use a Mac, but when I set her up in Outlook 2011 14.2.1, she has the same issue.
* Mac is running Mountain Lion, 10.8.2. The Mac is about two weeks old.
* I do not know that any of our other Mac users are experiencing anything similar, although I think that none of them are Delegates.
* Mails directly from Steve to Jo show the proper name within the To: field
* I have not tested setting up an auto-forward from Steve to Jo's mailbox, sending mail to Steve, and seeing what the To: field shows in Jo's copy. (Might be interesting.)
* If Jo accepts/declines appointments from within Steve's Inbox directly, those acceptances and declines transmit successfully.
The most disheartening thing about all of this is that I see that other people are having the problem. Some of you have contributed to
a fairly large thread about it the Answers forum. However that is literally ALL of the information I can find in my searching. (The Answers guys asked me to post here.)
At the moment, I have a workaround in that Jo can accept/decline directly from Steve's inbox.
Any help -- any -- even new career thoughts are appreciated!!

Simon,
Here's an update:
I opened up a case with Microsoft PSS.
After speaking to the SBS team for a few days -- and they did a stellar job, in my opinion -- the tech suggested we speak to the Outlook for Mac team, just in case there was something there. The OFM team had one request:
Remove Jo from "Full Access" Exchange permissions on Steve's account.
Boom. That did it. Outlook 2011 (Mac) accepts/declines work fine now.
According to the OFM team, FA and Delegation permissions can conflict with one another over EWS. They have admitted that they are not doing a root-cause analysis. Perhaps, I can request that. However, I am pretty
pleased and relieved that I didn't have to rebuild mailboxes or something just as onerous.

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